Hotel con spa a Sapporo

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

A Magical Hokkido Escape-The Absolute Highlight of My Trip. Returning to Hokkido after nearly a decade, we stayed at serveral properties, but this hotel was the most impressive stay of my 10-day journey. It was truly the magical experience I've been waiting for. Hightlights of the Stay: Warm Welcome: Greeted with humble Japanese smiles and genuine hospitality, followed by a choice of sparkling wine-a truly sophisticated start. The Room: With only 23 suites, it feels very private. The room was spacious and clean, featuring traditional tatami and a private in-room onsen. Opening the window to breath in the crisp winter air while soaking and watching the snowfal was pure bliss. Atmosphere and Facilities: the common areas include a cozy fireplace, a library, and a terrace overlooking the waterfront where the lake meets the river. Complimentary coffee and drinks are available thougtout the day. There is also a full spa on-site. Service and Logistics: World-class service from a very polite team. Free reserved parking is provided. Note on Location: While it's not in a walking-distance area during winter, the hotel is a destination in itself. You can easily spend the whole day relaxing here without wanting to leave. We'll definitely be back to experience this beauty in other seasons. A huge thank you to the staff for such an unforgettable stay! Exceptional Dining: The fine-dining meals feature premium local ingredients; the Monkfish (Anko) was particularly outstanding and delicious. I loved the open kitcheck where you can see the chefs' craftsmanship. They even provide thoughtful late-night snacks like Japanese sweets and warm soup.

Non posso raccomandare questo hotel abbastanza – è stato uno dei punti di forza del nostro viaggio Hokkaido! Il servizio di autobus gratuito alla stazione Sapporo e da quella di Sapporo (in entrambi i modi) ha reso tutto così conveniente. Non c'è bisogno di preoccuparsi per i taxi o il trasporto pubblico dopo un lungo giorno – solo saltare e rilassarsi. Super pensativo e ci ha salvato un sacco di disturbo. La decorazione è bellissimo stile giapponese tradizionale – pensa eleganti tatami camere, schermi di shoji, e quella autentica vibe ryokan. Il bagno è assolutamente fantastico! La qualità dell'acqua è eccellente, le strutture sono pulite e ben mantenute, e le viste (soprattutto il bagno esterno) sono stupende – così rilassante dopo aver esplorato la zona di Sapporo o Jozankei. Una delle migliori esperienze che abbia mai avuto. Il buffet per colazione è stato un vero trattamento: gli ingredienti freschi di Hokkaido brillano attraverso, con meravigliosi alimenti marini (uni, salmone roe, pesce sashimi-grade), piante locali e piatti di alta qualità. Tutto ha saputo super fresco e delizioso – perfetto modo di iniziare il giorno. Offrono anche vino caldo e servizio vino spugnante in una serata – un bel toccamento! Ci piaceva davvero la segatura mentre sventravamo. Sinceramente, non posso dire abbastanza buone cose. Grande valore, autentica atmosfera, onsen di top-notch, e extra pensieri. Molto raccomandato! 🌸♨️

Se potessi darle più stelle, lo farei. Tutto era perfetto. Era sorprendente vedere il giocatore di harp giocare sul lobby. Mia moglie e io l'amo davvero. La stanza era grande e grande! Tutto era perfetto!! La stanza da pranzo era molto bello. E' stato il miglior posto in cui siamo rimasti.

Not the most convenient way to get if arriving on a international flight since there is no direct airport to Jozankei bus due to temporary or permanent suspension. However, once you arrive, the stress melts away with various types of onsen (in room, public, paid private, etc.) and the place feeds you well. The lounge area really knows how to keep the guest fed with assorted local delicacies from early morning (few pastries and Hokkaido milk with berries) to late night drinks and nibbles (rice, pickles, sweets and assorted Japanese sakes and beer). The onsen also is stocked with popsicles and full toiletries. The only subpar experience was the Kaiseki dinner which I felt it was just OK compared to many exceptional restaurants and ryokans in Japan that excels in gastronomy, on the other hand, the breakfast was tasty with great local selections (steamed potatoes with Hokkaido butter was so good). The room decor and feature is like many other ryokans in Japan and the service was also polite but not personalized nor attentive. Having said that, I would recommend this place but when I visited, most of the guests were foreigners and not Japanese.

L'hotel è un po' datato, si nota dal tipo di bagno e dal design generale della camera e del bagno. Ma è comunque funzionale. Il letto è piuttosto morbido. Dalla finestra si vedono le montagne in lontananza. Hanno accolto bene il mio takkyubin e lo abbiamo trovato in camera al nostro arrivo (abbiamo fatto il check-in 30 minuti prima). Il servizio è cordiale! Il servizio di pulizia giornaliero è ottimo. La posizione non è proprio vicina alla stazione ferroviaria, ma ci sono alcune uscite raggiungibili a piedi, anche se non è proprio a due passi. Avevamo accesso alla lounge perché alloggiavamo al Cross Floor, ma la varietà di snack è limitata e sempre la stessa. Il vino e la birra a volontà sono un punto a favore. Abbiamo mangiato soprattutto le noccioline. Forse sarebbe meglio se offriste il latte di Hokkaido al posto di queste bevande zuccherate. Grazie!

Abbiamo soggiornato qui per 7 notti. Questo è stato un po 'più lungo per Sapporo. Tuttavia, dato che il tempo era così cattivo con la neve pesante, abbiamo goduto le nostre soggiorni in hotel durante il tempo neve. Il colazione è così grande e ci aspettiamo ogni mattina, perché comprende una varietà di cibi, così si può sempre trovare qualcosa da godere. Tutti i dipendenti sono molto amichevoli e benvenuti, soprattutto due cuochi maschi e senior a rame e omeletta. Il centro storico di Blvd è stato un centro storico di Blvdd, che ha un centro storico di Blvdddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd Anche nei giorni di neve pesanti, non si ha alcuna preoccupazione per passare il tempo. B1 con servizio di lavanderia molto pratico , i costi sono giusti . Se si dispone di bilancio, si può scegliere solo la camera (senza colazione e spa) piani, che è con molto CP, fortemente raccomandato.

Great stay, comfortable hotel and very pleasant amenities . The only annoyance até those HK tourists, very annoying misbehaving and speaking super loud and not following the onsen protocols, rushing for a spot in the tub . Be mentally prepared for those annoying tourists . Hotel is great and so is the staff. I would stay again .

Belle colazione servita quotidianamente. Grande bagno pubblico disponibile. L'unico punto di svantaggio è la distanza dalla metropolitana.

Bed is rock hard. After 4 nights, I have serious back ache, plus I'm lacking in sleep, due to how hard and uncomfortable the bed was. The pool facility wasn't fully open (it only does so in August). The last week in July at least opens the some of the outside area for use, but it doesn't fully open until August. They'd also made the 25m outside pool a wipeout/ninja obstacle course so, if you want to actually swim [do some lengths etc] then the only place you can do this was initially only open in August and even then it is now taken over by an obstacle. The indoor sections are open all year round. You have to pay extra to access the slides - not too crazy at 500 or 600yen depending on the day for unlimited access (you're given a wristband). Breakfast was ok. Wide variety of foods - some of which I wouldn't normally associate with breakfast, but still nice to have choices. Signage claims it gets busy after 8am. This is definitely not true - it's busy when it first opens at 7am and then slowly gets quieter over the 7~10 opening times (last entry at 9:30). Can't speak about weekends tho. Shuttle bus is busiest at the 5pm time slot. Overall, a ”resort” that claims to be 4 stars it most certainly isn't. 2 stars yes. 2.5 maybe. But the whole place just feels quite dated and far from the luxury expected from a ”4 star hotel”. Apart from the bed as I've already mentioned, the room was a good enough size but all the decor and controls were old. The Aircon control was worn and glitchy (button presses would turn it off etc) but at least it worked and made the room the temp we wanted. The lighting panel has had so many changes there are stickers on it to blank out buttons which no longer function - fair enough, but maybe spend a bit of money on a decent upgrade??? This hotel isn't cheap!