Hotel di lusso a Bintan

"I stayed in the Villa for 4D/3N. This morning at around 5.30am, the drape frame fell on my face.  Luckily I have the pillow over my head and woke up with a shock.  We put it back but could hear the creaking sound as the wood is giving way.  I have written to the management to fix it before it falls on another hotel guest."

"The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere."

"Went during sch holidays,hotel was clean and new furnishings, we liked the environment which was chill an We had a wonderful stay at Hotel Indigo. My room was spacious and beautifully decorated, with a comfortable bed and amenities was Secntia brand which was nice. The check-in snd check out process was seamless, service staff was great throughout as they were always greeted us with a smile, very friendly and helpful (shoutout to willy, ilman,tommy, adel & many more). We loved the hotel's pool area, and the breakfast buffet could have more live stations and variety. The location was near Plaza Lagoi & i would recommend to anyone looking for a comfortable and relaxing stay."

"Io e il mio amico abbiamo trascorso un soggiorno meraviglioso in questa struttura. L'atmosfera era tranquilla e la nostra camera era pulita e spaziosa. Il servizio è stato fantastico, con personale cordiale e attento! L'hotel si trova a circa 1 ora e 20 minuti dal terminal dei traghetti di Bintan, il che lo rende un po' isolato dalle zone più affollate. Se preferite un'atmosfera vivace, la vita da spiaggia e un lungomare pulito, questo hotel potrebbe non essere la scelta migliore. Tuttavia, se cercate tranquillità e un posto dove rilassarvi e chiacchierare con un buon amico, questo è il posto perfetto! Un inconveniente che abbiamo riscontrato è stata la presenza di insetti volanti. Durante i pasti, soprattutto la sera, mosche e zanzare ci svolazzavano intorno. Inoltre, c'erano gatti randagi nelle vicinanze, il che potrebbe essere un problema se non amate i gatti. Detto questo, ci siamo davvero goduti il ​​nostro soggiorno!"

"Service is top notch, food is delicious. Good spread for breakfast. Staff are very friendly and professional, extremely helpful especially when we are travelling with elderly. We had an in tent bbq which is a nice experience dining under the stars. Will definitely return again for a nice relaxing stay in future."

"As a first time solo traveler, I would say I did not have anything planned the moment I reached the resort. But my goal for this trip was mainly a getaway from everyday city life and it did reach my purpose. There are activities that can be in and around the resort. First time tried kayaking and archery. All the staffs were super friendly. From reception, activities, restaurant staff until check out. I went during an off peak season, so even passing by a staff at the lobby of the Lotus Cafe, I was shocked that I was greeted by the staff with my name."

"This trip was with 8 friends. During our stay at Doulos Phos The Ship Hotel in Bintan, and really enjoying the experience. The hotel is on a restored old ship, which makes it very unique. The room is clean and cozy, the porthole windows give it a special feel. The staff are friendly and helpful, especially Ms. Winda. The check-in process was smooth. We asked the hotel to prepare a small surprise for two friends who were having birthdays. There’s a small museum onboard that tells the story of the ship, and the deck has a nice view of the sea, great for relaxing. Breakfast is simple but good, and the overall vibe is peaceful and quiet. If you want to swim, remember to bring a swimsuit. It is less than 5-minute drive from the Bandar Bentan Telani Ferry Terminal and the hotel. If you need the hotel to arrange transportation, you need to inform the hotel customer service staff in advance, which is free of charge. It’s a great place if you’re looking for something unique and relaxing."

"breakfast was the best thing tbh - please add on breakfast when u book your stay because the restaurants there are really expensive service was okay, but they only provided 2 drinking water per room per day - and it cost about 5 sgd to purchase a 1.5L water activities there are pretty pricey as well, but u can rent volleyball/football for free the beach there is quite stoney, not very advisable to play by the edge of the water because there are a lot of stones which can be quite painful barefooted room was okay, the ac was good, but water shower pressure quite low, but hot water is good go to Calypso Floating Bar for a great sunset view! then have dinner at kelong seafood - paid around $80 sgd for 3 dishes for 2 pax (tax there is 10%+11%)"

"Loved the location as it was away from everywhere. A nice resort with lots of privacy. There wasn't much to do and it was a good getaway if you juz need that time to chill and read a book. Loved the generous use of space but wished that they labelled which is the shampoo and which is the bath gel in the bathroom. Yes there were flies when there's food, spotted a small cockroach and ants too, but oh well, that's life. The food wasn't fantastic and so it is a good time to eat lesser :)"

"Overall, the Grand Lagoi Hotel Bintan offers a decent stay, particularly if you're travelling with family and looking for good value. The definite highlight was the room itself. We found it to be spacious, well-maintained, and comfortable, providing plenty of room for everyone. The bathroom was also quite good – clean and functional. For the price point, the quality of the accommodation felt very reasonable. However, there were a few areas that could be improved. While the hotel boasts a rooftop bar and restaurant, we found it to be noticeably expensive. Guests should budget accordingly if planning to dine or drink there frequently. The breakfast included with the stay was unfortunately not very impressive, lacking variety and quality compared to what we might have expected. Location-wise, it's a bit of a mixed bag. The hotel is near the Lagoi Bay area, but we found the water at the nearby beach wasn't particularly clean during our visit. It's also important to note that the hotel is quite far from the main town centres like Tanjung Pinang, so accessing local eateries or shops requires transport and planning. The staff were generally okay – they handled requests adequately, but didn't particularly stand out for exceptional service. In summary: Grand Lagoi Hotel Bintan is a solid choice if your priority is a large, comfortable room at a reasonable price, making it suitable for families. However, be prepared for potentially high costs at the rooftop restaurant, a basic breakfast offering, a beach that might not be ideal for swimming, and a location that's relatively isolated. If you manage expectations regarding dining and location, it can be a pleasant base for your Bintan trip."