Hotel con balcone a Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most. The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay! The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering. Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm. The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life. Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!

Absolutely enjoyed our stay at Cassia. The single beds were super single, comfy and spacious. I loved the private beach shared with Homm and Banyan Tree. We went before the long weekend started. So there was no crowd and we got to enjoy the beach mostly to ourselves and with other family guests. The tide was mostly calm and sea shallow. It was therapeutic for my 5 year old just to be in the sea water bobbling with the calm waves. Breakfast was tasty especially the local dishes. Staff was always friendly and smiling. It is a 5 star stay with a superbly reasonable price. I’m so glad I chose Cassia. Thumbs up to the staff during our stay and the reception lady for remembering my daughter’s name. For those who are fearful of the island heat, take note that breakfast is served in a non-aircon restaurant. But that’s the whole idea of a beach holiday!

La navetta libera dalla navetta al resort era super smooth.Abbiamo un grande succo di frutta e un caldo benvenuto dal desk front. Anche lì ci sono molte attività libere. Mi aspettavo davvero la danza e la danza dell'acqua, ma dopo aver aspettato nel lobby, abbiamo scoperto che quel giorno non ci sarebbe stata una classe. Sarebbe stato bello se avessero fatto un annuncio, quindi non abbiamo aspettato nulla. Poi abbiamo fatto altre cose come la pittura di roccia, l'istruzione animale e i sacchi di toto a colori a maglia, che erano fantastiche.Ho anche parlato con Mizhelle quando ha passato il nostro a maglia a maglia la mattina prossima mentre ha fatto la mia henna – una persona così felice! La stanza era molto pulita e spaziosa. L'AC funzionava bene, e ci hanno anche dato un bellissimo sacchetto di tessuto grande da usare. Ho portato le mutandine perche' le recensioni dicevano che potevi sentire la gente fuori. Ma abbiamo sentito solo bugiarde, cricket e furetti, quindi tutto è stato buono. Il nostro soggiorno includeva colazione giornaliera, e l'ospitalità era sorprendente. Ci hanno salutati per nome, che ci ha fatto sentire speciale. Il personale ha anche ricordato i nostri nomi quando abbiamo appena camminato da loro – sforzo 10/10! Abbiamo fatto il BBQ, che era un 8/10. Era una bella giornata. Sfortunatamente, ci sono stati tonnellate di mosche che ci festeggiavano mentre noi BBQ'd e mangiavamo, anche con ribelle. Il personale ha dimenticato il diffusore petrolifero, quindi non potevamo cucinare per un po'. Ma la notte era ancora una grande esperienza per entrambi. Definitivamente una vacanza memorabile.Vorrei solo che la laguna fosse aperta per più di 6 pm.

We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.

We had an absolutely wonderful stay at this villa in Bintan! From the moment we arrived, the staff made us feel incredibly welcome and ensured every detail of our stay was perfect. The villa itself was stunning—beautifully maintained, spacious, clean, and offering breathtaking views that made our vacation truly unforgettable. What made our experience even more special was how the team went above and beyond to celebrate my birthday. They surprised me with thoughtful decorations and a lovely birthday arrangement that made the day extra memorable. Their kindness, attention to detail, and genuine hospitality exceeded all our expectations. The facilities were excellent, the food was delicious, and the peaceful atmosphere provided the perfect escape from the city. Every member of the staff was friendly, professional, and always ready to help with a smile. Thank you for making my birthday celebration and our stay so special. We left with wonderful memories and cannot wait to return. Highly recommended to anyone looking for a luxurious and unforgettable getaway in Bintan!

Lovely private beach with individual unit Banglow for full privacy. The beach is beautiful with crystal clear sand. Sea view chalet is awesome and you are a few feet away from beach. Since this is a private beach resort, the only thing is that you are away from a lot of amentities. There is only one reatuarant for breakfast, lunch and dinner. You can order food and they will deliver to you from main kitchen from Nirwana Gardens resort. No swimming pool here but you can take shuttle bus to go to main resort for swimming pool. Overall, we enjoyed the stay.

I like how they treat their guest as friends and family! I couldn't get a taxi from nearby and asked help from the owner, he is kind enough to made arrangement to send me to hotel! The room is very spacious and clean. Their breakfast is up to standard of 5 star hotel, the omelette was so delicious! The price was definitely a worth for your stay. One only thing that could be included in the room is hairdryer I guess. Awesome stay!

Il check-in è stato veloce e semplice. Le camere erano già fredde a 16 °C con una tessera inserita nel sistema. Molto apprezzato visto il caldo torrido. La piscina era piccola. Più per rilassarsi che per nuotare. La palestra era piccola. Chiusa da una vetrata con la parte superiore all'aperto, quindi può essere molto calda e umida. Il tapis roulant era pietoso. È più un tapis roulant da casa che uno che si trova di solito negli hotel. Il mio gruppo di 14 adulti ha deciso di cenare al bar/ristorante. Il menu è limitato ma sufficiente per provare la cucina locale. Purtroppo, il cibo era molto lento e arrivava a pezzi, ad esempio un piatto è arrivato dopo 10-15 minuti di attesa. Immaginate 14 adulti che ordinano più piatti + bevande? Dobbiamo aver ordinato più di 30 piatti, bevande escluse. Solo negli ultimi 20 minuti della nostra cena sono usciti dalla cucina molti piatti contemporaneamente. Il personale non era sicuramente preparato a gestire tali ordini la sera. Alcuni piatti, come il satay, erano freddi. Alcuni piatti sono stati saltati. Davvero deludente. Il personale di sala è stato gentile e paziente. La colazione era decisamente migliore. Molti piatti e una vasta scelta. Questo hotel sembra essere una scelta popolare tra i cittadini cinesi. L'intero hotel era pieno di gente durante la colazione.

Piccolo e grazioso resort boutique con personale molto gentile. Ambiente molto sereno, senza famiglie e bambini rumorosi, circondato da un'abbondante mangrovie all'interno della proprietà. Fuori dalla proprietà, è possibile raggiungere in bicicletta i rustici villaggi locali e il molo dei pescatori (a 15 minuti a piedi). Il Wi-Fi potrebbe essere migliore se fosse più stabile. La corrente elettrica è saltata una volta quando eravamo lì per 3 giorni e 2 notti... e se ci fosse un minifrigo in camera, sarebbe perfetto. Per il resto, tutti i servizi sono abbastanza buoni. Il menu offre una varietà di piatti occidentali, indonesiani e alcuni cinesi, ma la scelta migliore sarebbe la loro deliziosa selezione indonesiana. Sono disponibili attività acquatiche di base, ad esempio piscina con vista sul mare, kayak e altri tour in loco. Per i bambini: piccoli scivoli, altalene, altalene, piccoli animali come conigli, gatti e galline. Intrattenimento: semplici giochi da tavolo, uno, freccette ecc.