Hotel Hotel con sorgenti termali a Hanoi

今回は母と妹とステイしました。ホテル最高でした！何もかも美しく美術館の中にいる感覚に。アフタヌーンティーもすごく美味しかったです。なんといってもスタッフの方がみんなとても親切でフレンドリーです。できる限りこちらの要望に応えてくれる素晴らしいサービスでした。　 ホテルマンのSangはわたしたちにおすすめのお店などを丁寧に教えてくれました。タクシーの予約などもしてくれました。彼の接客にわたしたちはとても癒されました。また必ずハノイ旅行の際はカペラに宿泊します。　ありがとうございました。

The hotel staff were exceptionally professional, accomodating, helpful & friendly. Open the front doors before we even reached the hotel, came and grabbed our bags when they saw us approaching from a distance. Asked to assist us when we were within the hotel, from getting a grab car for us to asking us how our sleep and room was and if we had any concerns and they would attend to them straight away. I was blown away when letting them know the night before that we will be checking out at 4.30am the next morning to find out they had packed a breakfast to go for hubby & I. Highly recommend staying at this hotel- service & location is on point.

We booked this same day because our previous hotel turned out to be a catfish. This place is beautiful and the staff is so kind. We were welcomed with smiles and welcome drinks. I also went to the spa which was so peaceful and I was given pre and post massage tea and treats. The location is less than 5 minutes from train street, can not recommend this place more.

Sono stato davvero impressionato da Solaria Hanoi con il loro livello di ospite e offerte alberghiere. Susan al di fuori del desk era super gentile e utile, e spiegandoci tutti i dettagli al check-in, ci offrono una mappa hotel e un aiuto con il trasferimento aeroportuale a un prezzo equo per rendere il nostro viaggio più facile. Tutti i membri del personale erano molto amichevoli e di aiuto, la camera è bella, il colazione è grande, hanno anche un bar al tetto freddo. L'hotel è dotato di un spa e due ristoranti, che purtroppo non abbiamo avuto tempo di provare, perché ci siamo appena rimasti lì per una notte. L'hotel è nel cuore del quartiere vecchio e fa parte della zona di mercato di fine settimana, il che significa che tutto è a piedi. È un piacere che abbiamo trascorso del tempo in questo hotel e vorremmo tornare e spendere più tempo in futuro!

One of the best hotels I have stayed in. Located in the heart of old quarter it’s very convenient to roam around the area. The staff are extremely hospitable they even go beyond their ways to help service you. Specially the front desk, they are very warm and welcoming. The only draw back is that the soap and shampoo was not automatically replaced on the next day, but it was a minor detail. The restaurant staff are also extremely attentive, I find it a bit weird that the egg station is enclosed and you need to tell the waiter that you want to order eggs and Pho as it’s not readily available, but it’s forgivable as their Pho is really delicious. Also the waiters are really great. The room is also immaculate. It’s clean and spacious enough. The pool is quite small but it’s already enough to enjoy a quick dip and have a nice overview of the city. One downside is that they do not have a full gym, they do have an exercise room but it’s just a make shift extra room from the spa. So if you are looking for a hotel with a gym then don’t keep your hopes up. All in all it’s definitely a great place to stay in Hanoi, definitely value for money.

My partner and I recently stayed at this hotel, and unfortunately, it was not the experience we were hoping for. The hotel’s facilities are quite old and don’t match the pictures shown online. The gym, swimming pools, and private pools were especially disappointing – they felt neglected and depressing. The whole place is in desperate need of an upgrade. One of the scariest moments during our stay was when we returned to our room and found the door to the room next door unlocked. The balcony was open, and there was something under the blanket on the bed. We were understandably alarmed, so we reached out to the staff, who told us it was under repair. A heads-up about this beforehand would have been appreciated to avoid the unnecessary panic. The bellman was the only staff member we saw doing most of the work, and he looked extremely tired. We genuinely hope the hotel isn’t understaffed and that they’re taking care of their employees. When we reached out to reception about minor issues, like not being sure if the shower head worked, it seemed like he was the only one dealing with everything. It’s clear the staff is overworked, which made the whole experience feel less enjoyable. Additionally, the heater for the shower wasn’t very warm, which made taking a shower uncomfortable. It’s frustrating when basic amenities like this aren’t functioning properly, and it added to the overall disappointment. On a positive note, the food at the hotel was excellent. They offer a variety of options, including Japanese, Hong Kong cuisine, a huge slab of cheese, and delicious Vietnamese dishes. If you’re staying here, the food is definitely something to look forward to. The hotel is also located a bit outside of the city center, so if you prefer a quieter and less busy environment, that’s a plus. However, considering everything, I don’t think I would recommend this hotel, especially given the issues with the facilities, staff workload, and room conditions. There are definitely better options out there for the price.

Il personale dell'hotel è gentile e cortese, l'organizzazione è premurosa e attenta e il posto è pulito. C'è anche una bellissima cameriera che ci aiuta a organizzare tutto. Il nostro volo di ritorno a Hong Kong è alle 9 e lei ha organizzato una colazione da asporto da portare via alle 6, attenta e calorosa.

La posizione è comoda, proprio nel centro storico sulla 36esima Strada, dove ci sono molti buoni posti per fare shopping e scattare foto. Il ristorante al 7° piano è confortevole ed elegante, con una varietà di opzioni per la colazione. Il personale della reception è tutto sorridente, ma la cosa più importante è servire i clienti sinceramente, non in modo superficiale come le normali routine, in particolare McKay (forse ha sbagliato il suo nome?). C'è un bar all'ultimo piano con vista sul lago Hoan Kiem. Ci sono spettacoli serali ed è molto vivace. .

Great Japanese business service apartment. All the Japanese appliances, food on breakfast are pretty closed to the food when I live in Japan's hotel. Public bath (Onsen) is great as well. Especially the customer, since most of them are Japanese, the hotel is very quite and comfort to stay. Which is way way better than the one I usually stay (Grand plaze) next to it. But the Big C look quite close to the hotel but no direct route to go. It took me 15 min to walk from hotel to BIg C.

La bella entrata e la ricezione vi portano dalle strade ricche e congestionate del vecchio quartiere di Hanoi in un’oasi di calma e fascino. Purtroppo le strutture (bar e piscina) sono abbastanza limitate - non riuscivo a trovare un posto per sedersi intorno alla piscina (ci erano probabilmente 8-10 persone lì e nessuna stanza a sinistra). Le strutture spa all'interno erano buone e i trattamenti erano piacevoli. Non rientrarei come penso per i soldi spesi, potrei ottenere molto meglio o le stesse strutture molto più economiche altrove a Hanoi