Hotel con colazione a Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most. The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay! The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering. Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm. The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life. Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!

Grande servizio in generale. Da arrivo di ferry all'uscita. Il servizio di fronte e il ristorante erano eccellenti. La stanza era pulita con una bella vista, e la piscina era grande con un sacco di letti di giorno. Ci sono molte attività da scegliere, ma la messa in piscina è stata la nostra attività preferita. La gestione della piscina, tuttavia, ha bisogno di un miglioramento: i letti usati non sono stati puliti, con asciugamani sporchi lasciati ovunque anche piastre/sfondi sporchi, rendendo difficile indicare chi era disponibile. Non c'era nemmeno un personale che fornisca facilmente le tovaglie, le richieste sono state troppo lunghe; se non ci sono persone, le tovaglie dovrebbero essere semplicemente preparate sui letti di giornata.

Bello luogo, un bel posto per riposare e rilassarsi. Come l'ambiente tranquillo. Le villa sono all'interno di un ambiente forestale, tutti i servizi del personale qui sono estremamente amichevoli e accoglienti. Il spa è buono anche. Equipe di servizio eccellente !

Great resort with lots of facilities: families can really spend time swimming, playing the whole day within the hotel. My only complain will be for the prices. The food within the resort is really expensive. All activities are expensive, even renting the surf board is 220K IDR per hour. Which I think is very expensive. Other than the price, the staffs are friendly and everything run smoothly and well.

We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.

Stayed there for 4 days 3 nights for surprise birthday celebration! Gonna start off with the security at the entrance. It was good as they seem to really checked on who or which guest was entering the resort. 👍🏻 The resort was very nice, so spacious , very clean as well! The pool is really well maintain. Bed is super comfy. Have Netflix on TV. Requested for a room deco for surprise birthday , even tho the date of the deco gotten wrong, appreciate the reservation officer came personally to actually apologies. But I have to say the birthday deco is very pretty. I love it The team member and all the staff are very friendly , approachable and helpful. Prompt reply from the team In WhatsApp whenever anything was requested or asked Service was definitely 💯👍🏻 Ordered room service on the first day we arrived for dinner ( as it was late and raining outside ) - The food was actually really tasty. Breakfast was normal,not too bad, have nice beach view to enjoy. Arranged a romantic dinner for birthday , but sadly it’s raining heavily , location have to shift to inside the restaurant instead of by the beach. The setup was ok ok . Staff was so nice to sing a birthday song :) . Food was nice too , no complain Overall happy with my stay, it was a good experience, wish I could stay a little more longer ! Will definitely recommend my friends and family here. Thank you to all team from Pantai Indah :)

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

Abbiamo soggiornato qui per tre giorni con la nostra famiglia, prenotando due camere Grand Deluxe e una Deluxe. Le camere erano spaziose, ognuna dotata di divano letto, il che è stato molto comodo viaggiando con bambini. La posizione è eccellente, circondata da Lagoi Plaza, un lago e una spiaggia, e dista solo circa 12 minuti di auto da Treasure Bay. La colazione era discreta e abbiamo apprezzato la presenza di porridge adatto ai neonati. L'unico problema riscontrato è stato con la porta scorrevole del bagno, che tendeva a bloccarsi facilmente, ma il personale è stato molto gentile e pronto ad aiutarci. Inoltre, c'è un'area giochi gratuita e una piscina al settimo piano con una vista meravigliosa: ci è piaciuta moltissimo. Nel complesso, è stata una fantastica vacanza in famiglia.

Piccolo e grazioso resort boutique con personale molto gentile. Ambiente molto sereno, senza famiglie e bambini rumorosi, circondato da un'abbondante mangrovie all'interno della proprietà. Fuori dalla proprietà, è possibile raggiungere in bicicletta i rustici villaggi locali e il molo dei pescatori (a 15 minuti a piedi). Il Wi-Fi potrebbe essere migliore se fosse più stabile. La corrente elettrica è saltata una volta quando eravamo lì per 3 giorni e 2 notti... e se ci fosse un minifrigo in camera, sarebbe perfetto. Per il resto, tutti i servizi sono abbastanza buoni. Il menu offre una varietà di piatti occidentali, indonesiani e alcuni cinesi, ma la scelta migliore sarebbe la loro deliziosa selezione indonesiana. Sono disponibili attività acquatiche di base, ad esempio piscina con vista sul mare, kayak e altri tour in loco. Per i bambini: piccoli scivoli, altalene, altalene, piccoli animali come conigli, gatti e galline. Intrattenimento: semplici giochi da tavolo, uno, freccette ecc.