Hotel con colazione a Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Grande servizio in generale. Da arrivo di ferry all'uscita. Il servizio di fronte e il ristorante erano eccellenti. La stanza era pulita con una bella vista, e la piscina era grande con un sacco di letti di giorno. Ci sono molte attività da scegliere, ma la messa in piscina è stata la nostra attività preferita. La gestione della piscina, tuttavia, ha bisogno di un miglioramento: i letti usati non sono stati puliti, con asciugamani sporchi lasciati ovunque anche piastre/sfondi sporchi, rendendo difficile indicare chi era disponibile. Non c'era nemmeno un personale che fornisca facilmente le tovaglie, le richieste sono state troppo lunghe; se non ci sono persone, le tovaglie dovrebbero essere semplicemente preparate sui letti di giornata.

We recently celebrated a special getaway at Doulos Phos The Ship Hotel and it truly felt like we had rented the whole place for ourselves. The atmosphere was so peaceful, exclusive, and romantic — perfect for spending quality time with my wife. The hotel itself is incredibly unique, with so much history and character. Staying inside a beautifully restored ship made the entire experience unforgettable. Every corner had a charming nautical touch, and the ambiance throughout the property was elegant yet cozy. One of our favorite spots was the infinity pool overlooking the sea. The view during sunset was absolutely breathtaking, and the calm surroundings made it feel like a private paradise. We spent hours just relaxing by the pool, enjoying the ocean breeze and quiet atmosphere. The restaurants were also very good. The food was delicious, breakfast had plenty of variety, and the dining ambiance was warm and relaxing. Having dinner with the sea view and soft lighting created such a romantic mood for our celebration. The staff were friendly, welcoming, and always attentive, which made the experience even more comfortable. The entire property was clean, beautifully maintained, and surprisingly quiet despite being such a famous landmark. If you are looking for a romantic escape, peaceful retreat, or simply a unique experience in Bintan, I highly recommend Doulos Phos The Ship Hotel. It was a memorable celebration with my wife, and we will definitely come back again. Follow Hope Sanctuary on TikTok, Facebook, and Trip Moments for more travel memories and beautiful getaway experiences.

Esperienza super super fantastica!! Il resort è un po' lontano, ma è come una piccola comunità isolata e autosufficiente, un mondo a sé stante! Avevamo un sacco di cose da fare anche se non avevamo niente in programma. C'erano tantissime attività gratuite (preparazione di sambal, visite alla fattoria, degustazione di miele, kayak, yoga, piegatura di asciugamani, osservazione delle stelle, degustazione di caffè, ecc.). A tarda notte, il personale è persino venuto a offrirci un dessert gratuito (una torta) ed era così delizioso. Anche la camera era davvero confortevole e accogliente e avevamo un servizio di buggy che ci portava qua e là (era come un giro sulle montagne russe, così divertente). Anche il cibo era buonissimo (Rica Rica aveva degli ottimi satay e mie goreng), e la postazione per le uova a colazione 10/10!! Anche il personale lì è stato così gentile e disponibile, mi dispiace tanto di aver dovuto andarmene... posso tornare...

There are a lot of good reviews on several platforms regarding this hotel and they are justified. Now for some nitpicks - When booking I asked for a view but didn't get a room with one.. having said that, this hotel is not near the sea and the view would have been outside traffic. I also asked for an iron, which they lent me, but no ironing board. That was strange. When I called, the receptionist said to use the bed. Maybe this is normal? I didn't expect that because the hotel looks classy and well worth the value. Much of it has been renovated. When you look at small details the workmanship is adequate but not great. The people I met gave great service, always warmly and with a smile. It was a little frustrating when I asked for information and it took a while to get to an answer, perhaps due to the tendency to go around-about or maybe the language barrier. I would have given it a 10/10 because everything else was good and satisfactory. I wish they had an automated washing and dryer for guests to use, even if it's one of each.This is something as a long term guest would find useful. That doesn't factor into the final rating, though. So for now, 9/10

We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

L'hotel era pulito e situato nella zona turistica di Lagoi, proprio dove volevamo stare. Tuttavia, l'hotel sembrava vecchio, la palestra era una triste imitazione con solo dei manubri, il cibo era piuttosto insipido e ordinato al bar sul tetto. Il servizio era buono nonostante l'hotel fosse vuoto, ma ci è stato comunque chiesto di fare il check-in alle 15:00 o pagare 200.000 IDR. Per fortuna non è stato un grosso problema perché avevamo delle attività programmate. Detto questo, la camera era abbastanza confortevole, ma l'aria condizionata ha smesso di funzionare l'ultima notte del mio soggiorno e non si è più riaccesa, facendomi perdere il sonno.

Il check-in è stato veloce e semplice. Le camere erano già fredde a 16 °C con una tessera inserita nel sistema. Molto apprezzato visto il caldo torrido. La piscina era piccola. Più per rilassarsi che per nuotare. La palestra era piccola. Chiusa da una vetrata con la parte superiore all'aperto, quindi può essere molto calda e umida. Il tapis roulant era pietoso. È più un tapis roulant da casa che uno che si trova di solito negli hotel. Il mio gruppo di 14 adulti ha deciso di cenare al bar/ristorante. Il menu è limitato ma sufficiente per provare la cucina locale. Purtroppo, il cibo era molto lento e arrivava a pezzi, ad esempio un piatto è arrivato dopo 10-15 minuti di attesa. Immaginate 14 adulti che ordinano più piatti + bevande? Dobbiamo aver ordinato più di 30 piatti, bevande escluse. Solo negli ultimi 20 minuti della nostra cena sono usciti dalla cucina molti piatti contemporaneamente. Il personale non era sicuramente preparato a gestire tali ordini la sera. Alcuni piatti, come il satay, erano freddi. Alcuni piatti sono stati saltati. Davvero deludente. Il personale di sala è stato gentile e paziente. La colazione era decisamente migliore. Molti piatti e una vasta scelta. Questo hotel sembra essere una scelta popolare tra i cittadini cinesi. L'intero hotel era pieno di gente durante la colazione.

Stayed in the private pool ocean view villa, and it was one of the best villas I’ve ever visited! 😍 La villa stessa era bella: * 🚽 Giappone/Coreana riscaldato * 🚿 Grande doccia * 🛀 Grande bathtub * 🪞 Couple’s sink with plenty of space * 🛏️ Big, comfortable bed L'oceano è chiaro e non inquinato, e ogni villa viene con un paddle inflatablehigh tide è stato così divertente, e basso tempo ti permette di vedere piccoli pesci. È stato come una spiaggia privata perfetta per le foto divertenti e sorprendenti senza bombe foto.✨La piscina era perfetta anche, pulita quotidianamente, e il resort era molto privato e tranquillo. 💡 Se avessi dovuto condividere il mio consiglio 🤿 Andare a snorkeling! Il mio più grande dispiacere non andava 🥺. Se l'acqua davanti alla villa è già così chiara e piena di pesce, posso solo immaginare i punti di snorkeling. 🐠 🍽️ Il ristorante Ocean era eccellentepesca locale fresca e noodles di alimenti per la pesca per 385k IDR. Vorrei solo provare il crab mud! 🥲 https://oneofakindbintan.github.io/oneofakindbintanmenu/ocean/mobile/index.html Menu Servizio in camera 🚲 Le biciclette gratuite sono disponibili solo chieda ricevimento e li consegnano alla vostra villa. 💆♀️ Prenota una sessione spaHo passato tanto tempo a ricercare spa prima del viaggio, solo per scoprire che il resort stesso offre pacchetti di spa a prezzi accessibili. Non ho pianificato abbastanza tempo per questo 🤏🥲 ma vale seriamente la pena. 💡 Il mio consiglio: Stay in the ocean view villait’s absolutely worth it. Trasporti è facile da organizzare, ma questo livello di vista oceanica e privacy a questo prezzo è raro. ✨ Le migliori vacanze sono quelle con rammarico di non conoscere piùso andare per questo. Un vero gem100% di visita!🌊💙 ❤️ Grazie al manager e al team per la loro ospitalità e un servizio eccellente. Tutti erano amichevoli e attenti, rendendo il soggiorno ancora più memorabile.