Hotel 5 stelle a Taichung

I wrote in my initial booking that this was an Anniversary trip, I was quite surprised that the hotel did not do nor acknowledge such things and that quite bothered me. First impressions do lasts and I also had an incident in their restaurant that serves buffet, where there was a insect (almost cockroach like) in the soup which was honestly very shocking for a 5 star restaurant but the recovery of how they handled was not great and no follow up was done. Overall, I wasn’t as happy staying here as I thought I would. But I won’t definitely be coming back.

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

La posizione di questo hotel è eccellente, e il personale è stato costantemente amichevole, gentile e veramente cercato di aiutare ogni volta che avevamo bisogno di qualcosa. Purtroppo, l'hotel stesso ha alcuni problemi significativi, la nostra stanza ha un forte odore di forma che non poteva essere ignorato. Questo non è qualcosa che può essere risolto con un frigorifero d'aria o una pulitura veloce da manutenzione casa, che indica un problema di umidità più profondo che richiede un adeguato investimento nelle riparazioni. Finché non è affrontato, influisce seriamente sul comfort del soggiorno. Il cibo era anche deludente e molto inferiore a quello che ci aspettavamo, e abbiamo cercato di prenotare un massaggio durante il nostro soggiorno, ma ogni volta che siamo andati giù, non c'era nessuno. Il personale di contro sembrava incerto su ciò che sta accadendo, che ha reso l'esperienza disorganizzata. Vorrei sottolineare che il personale ha fatto del suo meglio e ha sempre avuto la cortesia di farlo, poiché i problemi sembrano essere la proprietà e la sua gestione piuttosto che i dipendenti. Con una posizione eccellente, questo hotel ha un grande potenziale, ma deve affrontare la questione della forma in modo adeguato e migliorare alcune delle sue strutture e servizi.

The stay was good, rooms were spacious, cozy and clean. The first impression from the front desk agent was a little disappointing. They don't seem welcoming. The hotel looks grand but the front desk agent were cold and distant. Breakfast spread was good as there were many choices. Kids playground was decent, clean and spacious. Laundry system was a little wonky, you had to pay way more for the stipulated operation time for the cleaning and drying. Overall it was a satisfactory stay.

La pulizia della stanza e la gentilezza del personale di servizio sono tutti punteggi completi. La colazione è anche deliziosa. Ci sono anche prezzi di sconto per l'acquisto dei biglietti del parco, in generale molto soddisfatto.

♨️ 台中日光溫泉會館：大坑半山腰的放鬆之選，細節仍有進步空間 這次入住台中日光溫泉會館，整體感受相當放鬆，但在硬體細節與安全設計上，建議館方可以再多加留意。 ✅ 值得稱讚的優點 舒適的居住空間：房間內部維持得非常乾淨，提供的浴衣材質親膚舒服，換上後非常有度假感。 公共空間與服務：公共區域的設計感十足，氛圍營造得很成功。服務人員態度親切有禮，讓人感到賓至如歸。 豐盛的早餐：早點品項豐富且口味出色，是這次行程的一大亮點。 多元的溫泉設施：大眾池空間寬廣，提供約 5-6 個不同功能的湯池，選擇相當多。 ⚠️ 需要改進的細節（安全性與品管） 無障礙友善度不足：雖然溫泉池邊有配置扶手，但入湯池的台階設計過高，跨度對長者來說依然非常吃力且不友善，上下池時仍具危險性，建議館方應考慮縮小台階落差或增設中間踏板。 溫泉水溫配置：大眾區雖有 5-6 個湯池，但池水溫度的變化設計有明顯斷層，感受上缺乏層次，略顯可惜。 浴室積水與房務品管：房內浴室地板有積水問題，行走需格外小心；此外，房務品管需加強，入住時發現其中一件浴衣缺少綁帶，細節檢查未臻完善。

Hotel bello in buona posizione. Le camere erano diverse e la mia era molto piccola. Le camere erano migliori. L'area bagno era piccola e l'acqua era svuotata sul pavimento. Colazione e cena erano buone e il personale era utile e ci ha preso dalla fermata dell'autobus.