Leggi le recensioni degli ospiti sugli hotel di Francoforte

Hotel Cult Frankfurt City
4.3/5112 Recensioni
Sachsenhausen
A bare bones business hotel. Amenities need to be requested at the front desk. Not much options in the immediate area around the hotel for restaurants. The closest are at up the road at the nearest intersection. Breakfast is nice. Though the walls are thin. Didn't get a full bed, but two smaller ones pushed next to each other.
Nhow Frankfurt
4.7/5134 Recensioni
Galles
I just returned from a stay your property and cut my trip short because I disliked this hotel so much. Not in any particular order, here are the issues: 1. unprofessional staff who are ill-trained to manage everything from check-in process to guest requests 2. you must use a QR code to order things like towels and other room essentials. Then a robot brings them to the room. However, when the robot brings the wrong items you must go through the ordering process again. 3. After the second time of the robot coming to the room and not being able to access the ordered supplies I called the front desk again to ask for a human to deliver these items 4. There were several other rude staff interactions like staff actually telling me they had programmed the robot in English to make it easy for me so what was my problem. It's apparent this entire staff had never been trained on customer service 5. breakfast - there were two adjoining rooms. One room was stocked with offerings and no seats. The second room had empty trays of breakfast items but plenty of seats. I had to walk back and forth between the rooms to find items to eat. 6. Horribly designed shower and no matter how tightly sliding door is closed, the water completely soaks the bath mat and floor 7. upon checkout in the final act of unprofessionalism, the person checking me out never said thank you for staying with us and may I help you with your luggage to the taxi outside. This was at 5:00AM with nobody besides me in the lobby. I have no idea why this hotel is rated even 3 stars. It is horrible. My advice is to stay anyplace else but this hotel!
Hilton Frankfurt City Centre
4.6/5194 Recensioni
Frankfurt City Centre(Old Town)
This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!
Steigenberger Icon Frankfurter Hof
4.5/5121 Recensioni
Frankfurt City Centre(Old Town)
I was there for 3 nights. It is a beautiful hotel, the staff was friendly, the room spacious. The food very good. The location great. BUT ... after 30 minutes it took two phone calls to get my suitcase even though not one else was checking in. At 3:30 the first night, the fire alarm went off. It seemed that only oart of the hotel was involved. After waiting in the cold the fire trucks started to leave. No one came to tell us it was OK to return, we saw no staff and never was there any apology or explanation. Train your staff better.
Roomers, Frankfurt, a Member of Design Hotels
4.3/567 Recensioni
Central Station
L'hotel è a distanza il miglior hotel a Francoforte e nelle vicinanze. La posizione è semplicemente super, non è lontano dalla città e accanto all'hotel si trova un parcheggio. Molto amichevole personale e il servizio è eccellente. Il settore spa è anche consigliabile.
The Westin Grand Frankfurt
4.6/5223 Recensioni
Frankfurt City Centre(Old Town)
The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

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Informazioni di viaggio locali

Numero di hotel122
Numero di recensioni11,620
Prezzo più alto2.330 €
Prezzo più basso33 €
Prezzo medio (giorni feriali)185 €
Prezzo medio (fine settimana)159 €