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8.4/10
Molto buono
EEtchedInAdventureDecent hotel. AC was a bit noisy and TV had some static noise but overall it was a good stay and a great location. My biggest critique is during breakfast the dining area often was too full and we would run out of utensils and places to sit as they weren’t being cleaned off fast enough. You also aren’t allowed to take your breakfast up to your room which seemed silly considering they have room service.
8.9/10
Molto buono
Iinosuke’eThe Klagan Regency at 1Borneo Hypermall in Kota Kinabalu is a 4-star hotel that offers a blend of comfort, convenience, and affordability for both leisure and business travelers. Situated approximately 20 minutes from Kota Kinabalu city center, the hotel is directly connected to 1Borneo Hypermall, providing guests with immediate access to over 300 shopping, dining, and entertainment outlets.  
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Location & Accessibility
The hotel’s location is particularly advantageous for guests with business at Universiti Malaysia Sabah (UMS) or those seeking a stay away from the city’s hustle and bustle. Its integration with 1Borneo Hypermall ensures that shopping and dining options are just steps away. However, some guests have noted that the hotel is relatively distant from Kota Kinabalu’s main attractions, which may require additional travel time.
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Rooms & Comfort
Guests frequently commend the spaciousness and cleanliness of the rooms. Many reviews highlight the comfortable beds, ample amenities, and pleasant views from the rooms. However, there have been occasional mentions of maintenance issues, such as air conditioning problems or the need for room refurbishments.  
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Dining Experience
The hotel’s breakfast offerings receive mixed reviews. While some guests appreciate the variety and taste, including local dishes like “ayam masak kicap,” others feel that the selection is limited and that the replenishment of food items during peak hours could be improved. 
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Amenities & Facilities
The Klagan Regency boasts a range of facilities, including three swimming pools (indoor, outdoor, and a children’s pool), a fitness center, and direct access to the shopping mall. These amenities cater to both families and business travelers. However, some guests have pointed out that the cleanliness of the pool areas could be enhanced. 
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Parking & Transportation
Parking has been a consistent concern among guests. The hotel offers limited parking spaces, operating on a first-come, first-served basis. This has led to challenges for guests, especially during peak periods, with some having to seek alternative parking options in the mall, often at additional costs.  
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Service & Staff
The hotel’s staff receive high praise for their friendliness and professionalism. Guests have highlighted instances where staff members went above and beyond to assist, from accommodating special requests to providing guidance on local attractions. Such positive interactions contribute significantly to the overall guest experience. 
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Overall Impression
The Klagan Regency at 1Borneo offers a comfortable and convenient stay, especially for those looking to be close to shopping facilities and away from the city’s core. While there are areas for improvement, particularly concerning parking and certain maintenance aspects, the hotel’s strengths in service, room comfort, and location within a major mall make it a viable option for travelers visiting Kota Kinabalu. 
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Pros:
• Spacious and clean rooms
• Direct access to 1Borneo Hypermall
• Friendly and accommodating staff
• Multiple swimming pools and fitness center   
Cons:
• Limited parking availability
• Distance from Kota Kinabalu city center
• Occasional maintenance issues in rooms
• Breakfast variety could be enhanced 
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Rating Summary:
• Cleanliness: 8.7/10
• Comfort: 8.7/10
• Location: 8.5/10
• Facilities: 8.6/10
• Staff: 9.1/10
• Value for Money: 8.7/10
• Overall: 8.4/10
9.2/10
Ottimo
UUtente ospiteI visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th.
This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip.
The First night was great, had dinner at Coco Joe's and rested after a long trip.
The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move.
The Third Day we went out to town so didn't stay much time in the hotel.
The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room.
Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower.
VERY disappointing with the effecitivness of housekeeping and service center on this incident.
On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel.
The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint.
Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management.
Please keep up on the good work you already have, and work hard on things that requires improvement:)
Shangri-La Tanjung Aru, Kota Kinabalu
Hotel a Tanjung Aru, Kota Kinabalu
Prezzo per notte da:6.279.193 IDR
8.3/10
Molto buono
MMic TeeAbbiamo soggiornato 2 notti e abbiamo trascorso un soggiorno fantastico, nonostante il maltempo del primo giorno. Abbiamo ricevuto un servizio eccellente dal team di gestione del resort, il Sig. Karl, la Sig.ra Siti e la Sig.ra Lydia, così come dai membri del ristorante e del team ricreativo. Non vediamo l'ora di tornare!
Abbiamo prenotato la suite familiare, arredata con gusto e con una vista fantastica sul Monte Kinabalu dalla camera, oltre a una varietà di pesci che nuotavano sotto di noi.
Snorkeling e kayak sono gratuiti per l'intera giornata e sono stati un ottimo modo per esplorare le splendide acque.
L'ultimo giorno, purtroppo, abbiamo lasciato il nostro tablet in camera e siamo stati avvisati immediatamente all'arrivo al molo, così il resort ha provveduto alla consegna presso l'ufficio del molo entro il pomeriggio stesso.
Nel complesso è stata un'esperienza fantastica e l'accoglienza e il saluto di fine soggiorno da parte del team di gestione sono stati sicuramente memorabili e hanno superato le nostre aspettative!
8.9/10
Molto buono
SSarilinCititel Hotel offers excellent value and convenience for business travellers. Located strategically with easy access to key commercial areas and transport hubs, it provides a seamless experience for those on a tight schedule. The rooms are clean, comfortable, and equipped with essential business amenities including fast Wi-Fi and a functional workspace. The staff are professional and efficient, ensuring smooth check-in and check-out processes. Whether for a short business trip or an extended stay, Cititel Hotel delivers reliability, comfort, and convenience.
8.2/10
Molto buono
JjoycelsJuly 2024
TL;DR: This place feels more like a meditation centre than a hotel, it will not provide you with supplements. It's a bare room. You need to bring toothbrush&paste and buy drinks somewhere as it is not provided. No tv and fan. No in-house restaurant. There are mosquitoes at the garden near afternoon, and the balcony at night, but there are no insects in the room (family room). In exchange you will get a very clear and vivid Mt Kinabalu view in the near-dawn morning (where there is no mosquito), a working shower with heater, concrete floor that reduces nearby noise, and cold foggy experience.
Long:
This place is within the fog path so you will get the foggy experience. You can also see Mt. Kinabalu at the right time and it looks quite close (e.g. dawn 6 a.m.). You can even see the electric towers and resthouse, it's that close. Moreover, this place is more like a meditation centre than a hotel. It is visibly run down probably since covid as that is also when the in-house restaurant got closed down. Considering my experience as a recurrent visitor of Kundasang, mosquito has always been the least of my concern. Somehow this place has lots of them. We got bit quite a lot in a short span of time.
Undesirable / Cons:
-No water kettle, no supplements (water bottle, coffee pack, toothbrush, toothpaste, etc.). Porcelain mugs are provided though
-No in-house cafe/restaurant but nearby has a few (400 meters at least)
-No tv, no fan but cold in general
-Quite a lot of mosquito and moths outside at the garden place in the afternoon and at the balcony connecting the 2 buildings at night. There are no electric zapper.
-Seems a bit run down at the garden. 2 broken board pieces on the floor for example.
-It has no Qibla for muslim people, at least in family room
Desirable / Pros:
-Big room. Not smelly
-Is cement board floor
-Big single beds. Not smelly
-Clean bed. Fluffy cover.
-Water heater is working for family room at least
-Relatively clean inside room and at reception. No insects in room. No weird bugs around.
-Has a table and chairs in room
-Lots of electrical port
-Wifi provided by hotel is strong (2.4Ghz and 5Ghz
-Very near main road. So good road going towards the hotel
-Aki-Aki trail starting point is nearby. Plan to go next time so no experience as of this review
This place is not too bad. Not too good either. Personally, I wouldn't place this as my top place for the foggy and view considering other options but I don't mind returning if necessary. It will sure be much much better to highly recommended with much needed renovation and have some methods to deal with those mosquito.
p.s. There's a cute puppy that invites you at the entrance. 😂
p.s.s. I saw a greater coucal gliding into the forest in the morning!
8.9/10
Molto buono
UUtente ospiteL'ambiente non è bello come mi aspettavo. Ho sentito che le camere a Saliya Shangri-La non sono molto vecchie e l'ambiente è molto bello, quindi ho scelto questo posto. Ma la stanza vera e propria è molto vecchia e non c'è la doccia, solo una vasca da bagno con una tenda da doccia! Sentirsi male. Inoltre, non so se la camera in cui abbiamo alloggiato fosse una parte separata della suite e l'isolamento acustico era pessimo. Ci sono molte attività e piccole attrazioni nell'hotel scritte nel pacchetto. La cosiddetta cascata è davvero molto piccola. Sono sorpreso che possa essere chiamata cascata. Lo scenario non è poi così bello. Ovviamente non abbiamo partecipato al percorso escursionistico, quindi non sappiamo come.
Anche la spiaggia privata non ci è sembrata così bella. Forse non abbiamo remato e non sapevamo che ci fossero delle belle isole nelle vicinanze. Il tramonto era ok, ma era più breve e non bello come quelli visti allo Sky Mirror e al Tanjong Shangri-La.
Nel ristorante dell'hotel non c'è niente di delizioso, non c'è molta scelta e il sapore non è buono. Il prezzo non è davvero economico.
Alla fine, la gestione del personale di questo hotel è stata davvero pessima. Ho incontrato un impiegato della portineria con scarsa integrità. Ha promesso di prendere i soldi che abbiamo restituito e di aiutarci a richiedere un rimborso, ma non lo ha fatto. Anche la comunicazione via e-mail con l'hotel non è stata fluida. Alla fine, ho presentato un reclamo alla sede centrale e ho chiesto il monitoraggio e la questione è stata risolta.
Altamente sconsigliato.
7.0/10
XXiaozaoL'hotel è molto nuovo, dovrebbe essere considerato un'eccellente camera sul molo. La colazione è relativamente semplice. Ho dimenticato di fare le foto della camera. È quasi uguale a quella di un hotel a quattro stelle il molo, il faro è semplicemente yyds.
8.4/10
Molto buono
LLimThe only reason I stayed here was because of it location near to the airport. Everything else is good in terms of experience except I was imposed with liability costing RM10 for soiling one piece of their towel. The soiling happened because I walked outside after the rain and my foot got into a mud spot. I came back to my room and I accidentally stepped on the towel. Bear in mind, I had to book their largest room meant for 4 pax because that was the only one available even though I stayed alone. Considering the occupancy is low for that large room, soiling one piece of towel does not justify a RM10 liability damage.
8.8/10
Molto buono
표표고농부Sono arrivato all'alba e ho controllato se fosse possibile effettuare il check-in 24 ore su 24 e ho prenotato un hotel, ma alle 2 del mattino non c'era nessuno alla reception, quindi ho dovuto aspettare impazientemente per 40 minuti prima che un membro del personale arrivasse e mi facesse entrare in camera. È stata un'esperienza davvero assurda.
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Informazioni di viaggio locali
| Numero di hotel | 655 |
|---|---|
| Numero di recensioni | 61,797 |
| Prezzo medio (giorni feriali) | 1.462.401 IDR |
| Prezzo medio (fine settimana) | 1.498.479 IDR |
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