Hotel 5 stelle a Da Lat

⭐️⭐️⭐️⭐️⭐️  one of the best boutique hotel  I ever stayed. Super clean, great service, delicious breakfast. The lady who served in the dining room is very friendly.  I love the design of the hotel, everything is detailed to the best. We extended our stay because we love it so much.

Camere individuali e belle. Camera un po' morbida per me. Non c'è macchina da caffè nella stanza. Colazione ok e cena nel ristorante ok tutto come nella descrizione e un buon posto a DaLat.

Great staff all over the resort, always smiling and no rain or cold weather can dampen their moods. My room card was accidentally disabled and just by reaching out to a near by technician, he immediately understood my issue despite language barrier, within 3 minutes someone ran to me to open up the door. The villas are far away from the reception. The surrounding is so beautiful and peaceful. I love that the resort plants their own vegetables. There is a shuttle bus (not very frequent) bringing you to town area which is abt 20+ mins drive away. There is a mini mart in the resort for basics including wine and beers. Very family friendly too as there is a theme park within the resort. The interior of the room(I stayed in a villa) is like the chalet type. If the resort can do minor touch ups to the rooms, this hotel will definitely get its 5 stars!

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

Ho avuto un buon soggiorno e sono stato davvero impressionato dalla qualità del servizio qui. N*** dal momento in cui sono entrato nel lobby, ho sentito il professionalismo e l'amicizia del personale. Sono sempre sorridenti, pronti a sostenere e a fare un confortevole senso di casa.

Rimasi per una notte. Il colazione non era in formato svedese, ma ordinato per menu. Ma potevi ordinare quanto volevi, portare e ciò che non hai chiesto. Era un sentimento che l'hotel non era abitato, quindi non hanno iniziato una completa svedese. Nel resto dell'hotel due coppie di giorni è molto - ok. Le norme di letto e, le mutandine sono inconfortabili.