Hotel con spa a Da Lat

Le camere sono grandi e la posizione è molto facile per andare in centro.

Tranquilla, ma molto vicina alla città. Il personale era amichevole e accogliente, e la camera stessa era esattamente come speravamo. Bella piscina. Molto consiglio di rimanere qui!

Stupendo posto in montagna con vista super bello! Uno dei migliori che abbiamo mai sperimentato! Distanza dalla città ma ci sono autobus gratuiti 🚌also if you have bike it’s just 20min. Il pranzo è molto buono, ma la scelta è stata la stessa ogni 7 giorni. Questo hotel è amico degli uccelli 😁 molti uccelli ovunque. Tutte le camere sono grandi, con balcone Solo uno davvero con è un brutto isolamento sonoro che si può sentire tutte le porte che si sbattono da tutti i vicini. Il personale è carino e amichevole e probabilmente arriveremo in questo hotel un giorno.

Dalat Palace Heritage Hotel It’s true that the last time we stayed at the Dalat Heritage Hotel was years back. It had a different name then too, when it was, we believe, under a different management. The place was beautiful, with vanished wooden floors, beds with canopies and bath tubs on steady golden legs. Golden taps and fresh looking bathroom tiles. Most importantly, it was clean, the cushioned chairs felt firmed, the rooms & bathrooms brightly lit. It was an equivalent if not better than the Raffles in Spore. We decided in our latest trip to stay at the now Dalat Heritage Hotel for two nights, 23 & 24 July 2025 . We learnt that it had changed hands and while we expected it to have aged, we thought most hotel managements, would have done some upgrade, some renovation some replacements of essentials. Sad to say, our stay was a tremendous let down. I’m trying not to use the adjectives “traumatising experience” and will not offer photos, so that the hotel has an opportunity to spruce it up and bring it to its former glory. The property has too much potential & history to be abandoned by visitors to Dalat. We stepped into a an old, tired looking lobby. Waited a long time to register and was told to expect welcoming drinks which never came. We girls had to use the “ladies. ” another disappointment. It was old, the flush was a pull up lever which almost didn’t work. The taps were tarnished. We finally got into our rooms. The floors were scratched, not quite the varnish, but we thought, it’s ok, a little authenticity, somethings must age. The beds still had its canopy, but the linens looked worn, tired. The little table with its two cushion chairs were well placed, but the cushions were totally worn, we could feel the base of the seat. There was a dressing table, thoughtful… but then there was no light for any lady, vain or otherwise, to apply her war paint. The room was badly lit, no extra lights at the dressing table or anywhere. The stand alone cupboards were large, but dark as well. I almost missed the black hair dryer kept in there, and we couldn’t find the room slippers and had to ask for help to locate it in the cupboards. The most disappointing was the bathroom. It was badly lit as well. The taps were all tarnished and without my glasses, I could see the bits of mould growing around the base of the tap. There was also limescale deposits. The floor tiles were badly worn, and I wish I could say it gave the bathroom a feel of the grandeur of yesterday years ageing gracefully, but hygiene is too important here to do so. The highlight was when we took a shower and stepped into the bathtub supported by “stone legs.” It wobbled continuously and made such a lot of noise that kept the user on edge. Then, we saw it all, the grouting of the wall tiles were caked with black moulds. To top it all, the bathroom had a stench of clogged pipes. It stayed with us like a faithful friend that won’t leave even if we tried pushing him out the door!! Did I mention the mosquitoes that bunked in with us? They bit my friend on the face & eye lid which swelled for 2 days. In the mornings, they sounded the wake up calls around our faces. If it had been possible, we would have cancelled the wake up calls. Breakfast was good. There was a good spread and the chefs behind the counters were friendly and all smiles. However much could be done to train the waitresses, who hid in corners. I asked one of them where the toaster for the bread was, she said there was none. I found it on the second morning. It was there all along. I guess her English needs polishing. Luckily, the porters were friendly and quite quick with umbrellas as it rained the whole 2 days we were there. On the whole, the hotel had a handful of local guests while we were there. I hope they chip in, in encouraging the hotel to relook at its offerings. We would really like to go back, but perhaps, only if someone wrote a review that says otherwise.

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

Se si aspetta una vera 5-star esperienza alberghiera, si potrebbe essere un po' deluso. Sono davvero necessari miglioramenti per vivere fino a un standard 5-star. Un bambino aveva scritto sul muro con una penna, nessuno l'aveva pulita; c'erano buchi di perforazione nel muro del bagno, lo shampoo non era riempito abbastanza, non c'era la lozione corporea, e il frigorifero era completamente vuoto. La nostra stanza era vicino a un'area di costruzione infinita dell'hotel, il balcone era polvere e collegato ad altre stanze, che non si sentono molto sicuri o private. La nostra moto era parcheggiata nel seminterrato della zona di parcheggio degli ospiti, ma è stata spesso trasferita in un altro luogo. Ho anche cercato di trovare la sauna complimentare, ma era disponibile solo per i clienti spa. Mi sono compiaciuto della scelta del colazione, che era diversa e adattato al nostro gusto, soprattutto il Pho. La zona di cena era molto piena durante le ore di picco del mattino. La nostra tavola era presa da qualcun altro mentre andavamo a prendere il cibo. Il personale sembrava superfluo e non molto professionale; si risparmiava un po' con le loro parole e i loro sorrisi. Abbiamo celebrato il nostro anniversario di nozze qui, e l'hotel ci ha preparato un piccolo regalo, che mi è molto apprezzato. La posizione è molto conveniente, vicino al centro della città. C'è un parco con molti bellissimi fiori proprio davanti all'hotel.

Hotel is a but dated, some repairs / renovations should be done. Breakfast is set menu not buffet as described (which is fine when almost no guests) but when asking for a hot chocolate instead of a coffee and being charged if doing so is not ok. Hotel garden is beautiful and full of countless flowers. Rooms are large and have nice wallpapers.

From hotel walk about 10mins to the night market, not far from some of the famous restaurants. Can be warm on certain nights without aircon.

Il letto è un po'piccolo, ma è pulito, non c'è AC ma va bene coz la temperatura della città è davvero bassa, specialmente alla notte.

Slipper is reused, it was packed and we noticed that there is hair inside slipper bag.