Hotel di lusso a Da Lat

"I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience."

"Se si aspetta una vera 5-star esperienza alberghiera, si potrebbe essere un po' deluso. Sono davvero necessari miglioramenti per vivere fino a un standard 5-star. Un bambino aveva scritto sul muro con una penna, nessuno l'aveva pulita; c'erano buchi di perforazione nel muro del bagno, lo shampoo non era riempito abbastanza, non c'era la lozione corporea, e il frigorifero era completamente vuoto. La nostra stanza era vicino a un'area di costruzione infinita dell'hotel, il balcone era polvere e collegato ad altre stanze, che non si sentono molto sicuri o private. La nostra moto era parcheggiata nel seminterrato della zona di parcheggio degli ospiti, ma è stata spesso trasferita in un altro luogo. Ho anche cercato di trovare la sauna complimentare, ma era disponibile solo per i clienti spa. Mi sono compiaciuto della scelta del colazione, che era diversa e adattato al nostro gusto, soprattutto il Pho. La zona di cena era molto piena durante le ore di picco del mattino. La nostra tavola era presa da qualcun altro mentre andavamo a prendere il cibo. Il personale sembrava superfluo e non molto professionale; si risparmiava un po' con le loro parole e i loro sorrisi. Abbiamo celebrato il nostro anniversario di nozze qui, e l'hotel ci ha preparato un piccolo regalo, che mi è molto apprezzato. La posizione è molto conveniente, vicino al centro della città. C'è un parco con molti bellissimi fiori proprio davanti all'hotel."

"Had a wonderful stay at this new hotel. The rooms are clean, comfortable, and offer a great view. A special shoutout to the hotel staff, who are incredibly helpful and always eager to assist. In particular, Quyen at the reception was fantastic—she checked in on us daily via the hotel's WhatsApp to ensure we were enjoying our stay and had everything we needed. A quick tip: When booking a Grab, drivers can easily miss the entrance slope. If you are getting picked up and your driver seems lost, just ask the front desk—the staff are more than happy to call them and guide them to the lobby. Similarly, when returning to the hotel, keep an eye out and be sure to alert your driver as you approach so they don't drive past the entrance."

"Tranquilla, ma molto vicina alla città. Il personale era amichevole e accogliente, e la camera stessa era esattamente come speravamo. Bella piscina. Molto consiglio di rimanere qui!"

"E'ancora coperta, la stanza e'molto bene, il personale di servizio sono molto buoni, e'che la posizione e' un po' lontana, devi andare a colazione e andare in un'altra parte, passando dal seminterrato, l'intera strada è oscura, mi sento un po'terribile, non riesco a trovare la luce. La colazione sembra diversa, il gusto e il colore del piatto hanno anche un grande spazio di progresso, molto deplorevole.Ci sono due lati, che non possono essere separati da quella lattina, e non dovrebbero vivere qui la prossima volta."

"L'hotel è molto piacevole! Grande, nuovo, con un servizio eccellente. Quando si accede, la sicurezza incontra gli ospiti e aiuta con il parcheggio. Sul recepschen al ristorante offre te' ginger caldo, molto piacevole dettaglio. In hotel e camere un piacevole aroma. La stanza è spaziosa, luminosa, tutto pulito e nuovo. Grande comodo letto, neve e asciugamani. È possibile vedere tutto è pensato fino a piccole cose. Colazione è grande, una grande scelta di piatti per qualsiasi gusto. Ci sono anche diversi caffè e ristoranti nell'edificio dell'hotel. I prezzi sono abbastanza affidabili. Abbiamo potuto cenare in un ristorante giapponese, è stato delizioso, e i prezzi sono piacevoli. Vorrei segnalare il rapporto prezzo/qualità - per un costo così eccellente l'hotel è solo eccellente. Abbiamo ottenuto molto più di quanto ci si aspettava. Spero che l'hotel continuerà a mantenere un tale livello di servizio, sicuramente ritorneremo."

"È un hotel nuovo con il personale più amichevole! Se stai cercando un posto per soggiornare a Da Lat, prenota questo hotel (al 11 Phan Nhu Thach). *Grande posizione: Super conveniente! E 'arricchito da tonnellate di posti da mangiare, e si può facilmente camminare per Da Lat Market e la zona Hoa Binh. Non c'è bisogno di preoccuparsi del traffico o catturare un taxi. *Super New Rooms: I checked in juste 2 days after their opening, so everything was untouching and sparking clean! The furniture and facilities are modern and high quality. Prenota la stanza con il bagno perfetto per rilassarsi dopo un lungo giorno di cammino. *Belle piccole informazioni: Il balcone ha un sistema automatico di irrigazione, e ci sono 3 ascensori, quindi non si deve aspettare molto. Il sistema di sicurezza antincendio si sente molto professionale e sicuro. Inoltre, per quelle motociclette, il parcheggio è gentile e super facile da guidare. *Amazing Staff: il servizio qui è di alto livello.Tutti, dalla guardia dei bagagli e dal personale di parcheggio ai custodi, sono gentili e vi saluti sempre con un sorriso caldo. Grazie alla squadra di front desk che erano incredibilmente felici e benvenuti dall'ispezione fino al momento in cui siamo entrati nella nostra macchina per partire.Speciale grida al signor Tu per essere così utile e dolce! *Prezzo: Prezzo molto ragionevole per una tale esperienza premium. 11/10! I'll definitely come back next time I'm in Da Lat!"

"Great staff all over the resort, always smiling and no rain or cold weather can dampen their moods. My room card was accidentally disabled and just by reaching out to a near by technician, he immediately understood my issue despite language barrier, within 3 minutes someone ran to me to open up the door. The villas are far away from the reception. The surrounding is so beautiful and peaceful. I love that the resort plants their own vegetables. There is a shuttle bus (not very frequent) bringing you to town area which is abt 20+ mins drive away. There is a mini mart in the resort for basics including wine and beers. Very family friendly too as there is a theme park within the resort. The interior of the room(I stayed in a villa) is like the chalet type. If the resort can do minor touch ups to the rooms, this hotel will definitely get its 5 stars!"

"Отель роскошный , волшебный 🩷 готический стиль эпоха ренессанс дизайн, Все до мелочей это 5 звезд. Комната просторная , очень уютная и красивая, все из дерева . Ванна и сантехника идеальные . Унитаз электронный очень удобный , душ красивый. Кровать идеальная , большая , пушистая. Берите комнату с балконом вам очень понравится 🩷 по прибытию нас ждал комплемент - торт вкуснй и фрукты, Персонал очень внимательный, уборка тоже все супер качественно . Если вы остановитесь здесь - никогда не пожалеете , такой отель это большая редкость красота и качество . Потом вам не захочется уезжать. Слишком уютно . Комнаты термальные и сауна такие красивые , продумано до мелочей чтобы отдых был чудесный. Завтрак по меню и кофе очень вкусный готовит бариста . Пирожные конечно обалденные , обязательно пробуйте. В моем отзыве нет приувеличений , даже мужчина кто нас встретил замечательный он помог с багажом и был внимательным проводил нас . Все улыбаются и вам очень рады здесь. В мини баре - редкое вкусное пиво импорт. Всюду картины эпохи ренессанс . Дизайн всего отеля вас точно покорит . Мы обязательно вернемся - в далате часто но этот отель разбил сердце . 💔 спасибо 🩷"

"Dalat Palace Heritage Hotel It’s true that the last time we stayed at the Dalat Heritage Hotel was years back. It had a different name then too, when it was, we believe, under a different management. The place was beautiful, with vanished wooden floors, beds with canopies and bath tubs on steady golden legs. Golden taps and fresh looking bathroom tiles. Most importantly, it was clean, the cushioned chairs felt firmed, the rooms & bathrooms brightly lit. It was an equivalent if not better than the Raffles in Spore. We decided in our latest trip to stay at the now Dalat Heritage Hotel for two nights, 23 & 24 July 2025 . We learnt that it had changed hands and while we expected it to have aged, we thought most hotel managements, would have done some upgrade, some renovation some replacements of essentials. Sad to say, our stay was a tremendous let down. I’m trying not to use the adjectives “traumatising experience” and will not offer photos, so that the hotel has an opportunity to spruce it up and bring it to its former glory. The property has too much potential & history to be abandoned by visitors to Dalat. We stepped into a an old, tired looking lobby. Waited a long time to register and was told to expect welcoming drinks which never came. We girls had to use the “ladies. ” another disappointment. It was old, the flush was a pull up lever which almost didn’t work. The taps were tarnished. We finally got into our rooms. The floors were scratched, not quite the varnish, but we thought, it’s ok, a little authenticity, somethings must age. The beds still had its canopy, but the linens looked worn, tired. The little table with its two cushion chairs were well placed, but the cushions were totally worn, we could feel the base of the seat. There was a dressing table, thoughtful… but then there was no light for any lady, vain or otherwise, to apply her war paint. The room was badly lit, no extra lights at the dressing table or anywhere. The stand alone cupboards were large, but dark as well. I almost missed the black hair dryer kept in there, and we couldn’t find the room slippers and had to ask for help to locate it in the cupboards. The most disappointing was the bathroom. It was badly lit as well. The taps were all tarnished and without my glasses, I could see the bits of mould growing around the base of the tap. There was also limescale deposits. The floor tiles were badly worn, and I wish I could say it gave the bathroom a feel of the grandeur of yesterday years ageing gracefully, but hygiene is too important here to do so. The highlight was when we took a shower and stepped into the bathtub supported by “stone legs.” It wobbled continuously and made such a lot of noise that kept the user on edge. Then, we saw it all, the grouting of the wall tiles were caked with black moulds. To top it all, the bathroom had a stench of clogged pipes. It stayed with us like a faithful friend that won’t leave even if we tried pushing him out the door!! Did I mention the mosquitoes that bunked in with us? They bit my friend on the face & eye lid which swelled for 2 days. In the mornings, they sounded the wake up calls around our faces. If it had been possible, we would have cancelled the wake up calls. Breakfast was good. There was a good spread and the chefs behind the counters were friendly and all smiles. However much could be done to train the waitresses, who hid in corners. I asked one of them where the toaster for the bread was, she said there was none. I found it on the second morning. It was there all along. I guess her English needs polishing. Luckily, the porters were friendly and quite quick with umbrellas as it rained the whole 2 days we were there. On the whole, the hotel had a handful of local guests while we were there. I hope they chip in, in encouraging the hotel to relook at its offerings. We would really like to go back, but perhaps, only if someone wrote a review that says otherwise."