Hotel con spa a Cebu

Ha avuto un soggiorno sorprendente a Nustar Hotel Cebu. Le camere erano spaziose, pulite e bellissime, con splendide viste sul mare. Il servizio era eccezionalela gente era attenta, calda, e professionale. Le strutture, soprattutto la piscina e le opzioni di cena, hanno reso l'esperienza ancora più memorabile. Certamente uno dei migliori posti per soggiornare a Cebu. Molto consigliato!

There’s just one thing we had in mind, that’s to come back again. We loved every moment of our stay. Food was excellent. Hotel staff were so nice and super welcoming. We loved that there was a tennis court and even more loved that the beach is just few steps

We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.

Questo posto era fantastico. Non scrivo recensioni, ma ho anche per questo posto. Il personale era molto amichevole anche i giardinieri erano amichevole, e il servizio era fantastico. Da tutti i luoghi che ho soggiornato a Cebu questo è il nostro preferito.

очень хороший небольшой отель (позиционирует себя как бутик). прекрасное питание. цены несколько выше чем скажем в городке, но не сильно. уборка, обслуживание и проч. на уровне. есть свой небольшой но очень красивый риф с кучей живущих там черепах (правда заход в воду не супер, но там везде так) надо и минусы упомянуть: 1. в душе в номере на 2 этаже ну совсем слабый напор воды, ну просто тонкая струйка (и холодной и горячей) 2. далеко от аэропорта (но хорошие места на Себу всегда так :( ) спасибо хозяину отеля Майку за прекрасно проведенное время и внимание к гостям! :)

Staff were really friendly and helpful. From the check in to restaurant staffs. The housekeeping staff were awesome. They did a really good job keeping our rooms neat and tidy everyday. Breakfast buffet was basic and had plenty flies but it’s a resort so it’s pretty much expected. Could appreciate some sort of a deterrent . Hotel beach front was great compared to crimson. Would suggest some light music for ambience. Location of the hotel is convenient. The children enjoyed the 3 swimming pools and the Mrs loved the spa. Overall they lived up the 4 star resort hotel experience and expectations.

I recently had the pleasure of staying at Bluewater Sumilon Island Resort, and overall, it was a beautiful experience. The resort is nestled in a stunning location, surrounded by clear blue waters that create a perfect backdrop for relaxation. The tranquil environment made it an ideal choice for a quick getaway. The resort itself is well-maintained, with lovely landscaping and comfortable amenities. The serene setting really enhances the overall experience, making it a great place to unwind for a two-night stay. One of the highlights of my visit was the friendly staff. From the reception to the poolside attendants, everyone was warm and welcoming. The pool guys were particularly nice, adding to the relaxed vibe of the resort. However, I did find that the food needs significant improvement. While the dining options were ample, the quality and variety fell short of expectations. To truly enhance the guest experience, I believe that more attention to the menu and food preparation is necessary. This aspect would play a crucial role in my decision to return. Another area that requires attention is the communication regarding trips and activities. Unfortunately, we often found ourselves headed to the wrong locations, only to be redirected to another part of the island. Clearer information about where to go for excursions would be greatly beneficial for guests. In summary, Bluewater Sumilon Island Resort is a beautiful destination with a relaxing atmosphere and friendly staff. However, improvements in food quality and clearer communication regarding activities are essential for a more satisfying experience. With these adjustments, I could see myself returning, as the stunning views and peaceful environment are truly commendable.

This hotel is very convenient, located only about 20 minutes from the airport, which makes it perfect before a flight. It is a large property, yet it remains surprisingly peaceful. The staff are truly lovely and welcoming. The rooms are very comfortable and well-equipped with everything you might need. The food is excellent, especially the breakfast, which offers a great selection. We spent a fun evening at the Sports Bar — my children really enjoyed all the activities available. The only downside, in my opinion, was that the prices there were quite high. Aside from that, the view from the pool is stunning, and there is a pleasant small beach to enjoy. We had a wonderful stay before catching our flight.

Amo questo posto perché è una grande proprietà con molte parti e cose diverse da fare. Ci sono davvero molte piscine, un parco aquatico, un'isola infiammabile su una grande piscina, una sala da gioco, un bar, un ristorante, un negozio di souvenir (che vende anche medicinali di base e i servizi igienici), bagni, un giardino, la spiaggia davanti. Se siete una famiglia con figli di diverse età e anche se avete nonni in arrivo, sarebbe perfetto. Non sono sgualdrine con sedie da letto e in una piscina, si può giocare a volleyball. Le loro camere sono di buona dimensione e sono dotate di un piccolo rif, asciugacapelli, una caramella e un tè e caffè gratis. Il loro buffet di colazione è fantastico con tanti cibi e bevande da scegliere. C'è una macchina per il contante BDO e il loro personale è molto utile e gentile. Prendere cibo non è consentito per consegnare al lobby, possono solo farlo alla porta della proprietà e mentre non è lontano da camminare lì, si può chiedere di trasportare gratuitamente per portare la vostra ordinazione e poi tornare al lobby. Essi prendono anche carte di credito e stazioni idriche in ogni piano dove si può riempire le bottiglie d'acqua. Ci sono 2 grandi bottiglie d'acqua in ogni stanza. Credo che l'unica questione che ho è che ho percepito questo resort come familiare a causa delle molte attività per diverse età, ma le nostre camere sono state dotate di bagni con parete di vetro dove una persona fuori dal bagno può tirare i ciechi. Quando ho prenotato le camere, non si diceva che la camera sarebbe stata simile. Vorrei che fossero distinte durante la prenotazione, in modo che le persone che non vogliono che le camere siano simili possano evitarlo.

Oh mio Dio! Non mi pento mai di aver scelto questo resort. È stato un momento così meraviglioso e bellissimo che abbiamo soggiornato in questo resort. Avevano un parco acquatico, tante piscine, vista sulla natura e spiaggia.