Hotel di lusso a Cebu

"Overall, our stay at Seda Ayala was mixed, and I would rate it 3 out of 5. The room itself was decent—clean and comfortable enough for a short stay, though nothing particularly memorable. Breakfast offered a wide selection of options, which was appreciated, but unfortunately the taste did not quite match the variety. What really affected our experience, however, was the service at the front desk during checkout. There were three counters open and only a short queue, yet the line barely moved and we ended up waiting for around 15 minutes. As we were in a rush to catch our flight, I approached a staff member named Stephan to ask if I could simply hand over the room keys to speed things up. Instead of assisting, he gave me a hostile look and curtly responded, “I have other customer,” in a tone that felt unnecessarily rude. This interaction overshadowed what was otherwise an average stay. With better service, especially at the front desk, the experience could have been much more pleasant."

"È al centro di alcune diverse aree di attrazione, quindi ha funzionato bene per me personalmente. San Valentino è uno svantaggio per chi viaggia da solo basandosi solo sui ristoranti. Questo perché è occupato e con offerte speciali per due. Ero al ristorante della bistecca che praticamente faceva pagare lo stesso importo per meno cibo con solo un menu alla carta come opzione e nessuna modifica per ottenere gli articoli offerti nel menu fisso. Indipendentemente da ciò, il personale di Twilight, della piscina, della reception e della porta/concierge è molto gentile e disponibile. Le camere sono un po' vecchie ma estremamente pulite e attrezzate. I panorami e le aree salotto sono bellissimi. Il traffico a Cebu è piuttosto agitato, ma sono rimasta lontana dalla NewTown a causa del traffico di San Valentino. Si consiglia una guida turistica per la giornata poiché ci sono così tante direzioni da percorrere. L'hotel in sé aveva il miglior rapporto qualità-prezzo e servizi per la zona."

"L'area è vasta e collegata al mare, quindi è possibile ammirare molti pesci mentre si fa snorkeling. Hanno lavorato duramente per mantenere gli edifici in buono stato e la colazione a buffet merita sicuramente di essere provata. Se dovessi tornare, organizzerei un viaggio di 4 giorni e 3 notti."

"Il resort è fantastico! Il suo personale è disponibile. Abbiamo preso i mezzi pubblici dall'aeroporto e non abbiamo avuto grossi problemi ad andare al resort. Abbiamo alloggiato in una villa con piscina e ne vale la pena. Vorrei solo che potessero fornire più acqua potabile nella stanza. La dotazione è di sole 2 bottiglie d'acqua (330 ml) al giorno, il che non è sufficiente visto che bisogna idratarsi dopo aver trascorso del tempo in spiaggia. Il personale si è offerto di riempire le nostre bottiglie d'acqua, cosa che non abbiamo considerando che siamo venuti dall'aeroporto."

"This is  the real MBS of the Philippines! Top rated from comfort, quality, efficiency,hospitality and very spacious rooms and friendly staffs! Foods for breakfast and in the executive Lounge are superb and sumptuous! You will never feel hungry with your stay and accommodation!I would like to thank their manager ma’am Sherryl who entertained me and upgraded my room to signature room with King Bed as I checked-in late from the airport!Sir Renei who oriented and assisted me to my room!Sir Jaycaro who assisted and accommodated me together with ma’am Leona at Executive Lounge 23. My sunset time was never wasted with happy tummy and unlimited wine, beers etc.Ma’am Divinagracia ground staff and all the staffs of the property for the respect and hospitality in each corner of the resort! This is the best among the best 5 star ⭐ hotels I’ve been staying so far! No doubt and definitely I’ll come back! All the kind gestures of all the staffs are appreciated! Kudos to the Team👏👏👏"

"Pool was closed again and frankly looks like it was closed for a long time . Even so, when we booked the hotel messaged us about enjoying their refreshing outdoor pool! Too funny. It seems the hotel comped guests who complained but my thought is if you get comped you lose your right to complain so here is my complaint. Sad for a 5 star hotel. Also, older tv’s don’t allow streaming of Netflix or YouTube which in 2026 5 star hotel should be a given. During breakfast the coffee machine never did work so staff had to run to the back and get us cappuccino. The machine is way too small for the size of the restaurant and radisson needs to upgrade the self serve coffee machine. Manybdead trees in the pool/outside area (at least 4) so obviously this area is being neglected as well. Not a 5 star hotel IMO. Staff were excellent of course so their training is effective."

"Хорошая 5ка с большим бассейном, собственной конюшней, фермой, небольшим зоопарком, прекрасным фитнес залом, большим бассейном и треком с квадроциклами, завтрак - шведский стол, не очень разнообразный, но все необходимое есть, достаточно скромно, но вкусно. Персонал вежливый, приветливый и гостеприимный. Цены в ресторане и на услуги SPA максимально демократичные (для 5* отеля). Есть как здание с номерами, так и отдельные виллы с собственными бассейнами. Вилла отличная, просторная, с огромной кроватью, ванной комнатой, множеством окон, достаточно большим (для личного) бассейном и прекрасным видом на море. Береговая линия в наш визит была вся в мусоре, что полностью исключало желание купаться в море (благо, был личный бассейн на вилле, а так же большой общий бассейн отеля), так же территория вся была засыпана листьями от фикусов, которых на территории достаточно много, сделаю предположение, что связано это было с недавними тайфунами, к берегу принесло много водорослей, веток и мусора с моря. Персонал отеля активно занимался уборкой весь период нашего пребывания в отеле. В целом, территория отеля ухоженная, симпатичная, газоны подстрижены, деревья ухожены, а территория, на минуточку, очень большая, что требует большого количества персонала на ее поддержание."

"We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping."

"Abbiamo davvero goduto il nostro soggiorno all'hotel Jpark. I miei figli amano davvero il parco acquatico e il parco Pororo. Hanno il servizio di nipote. Forse la prossima volta mi noleggerà una nipote per i miei figli. Molto consigliato"

"I had a very good stay in NuStar Hotel. Being a frequent business traveler, the room is spacious and well designed. The bed is very comfortable. Had a great sleep and fully charged the next morning. Definitely would recommend!"