Hotel di lusso a Cebu

"La terza mattina sono andato alla colazione a buffet dell'hotel e ho scelto un altro sapore. Dopo cena, siamo andati alla spiaggia dell'hotel per giocare. L'hotel ha fornito kayak gratuito per mezz'ora. Abbiamo anche preso il ginseng di mare, che era così denso e denso. La gente del posto ci ha detto che potevamo mangiarlo, ma è stato un peccato che non c'era modo di elaborarlo se l'hotel potesse fornirlo, quanto è buono il trattamento come in Cina. La sera puoi prendere il motoscafo dello staff dell'hotel fuori dall'isola e puoi prendere un autobus tuk-tuk alla porta. Se riesci a parlare con duecento persone, può portarti a Mobao Town, mangiare e fare shopping , e chiedigli di aspettarti e di riportarti indietro allo stesso prezzo. Molto felice. Dopo essere rimasto per tre giorni, la prima notte sono stato morso da una pulce e mi ha solo morso. Era a letto perché la mattina dopo avevo sempre delle macchie rosse in più sul corpo. Si spera che la gestione in questo settore venga rafforzata. Per il resto tutto soddisfacente. L'unico inconveniente è che i morsi delle pulci mi fanno prudere."

"Hrmmm this one is a tricky one as we had a few unexplained situations. Firstly, the hotel itself was previously a Marriot 5-Star back in the day prior to be taken over in 2018 by the Seda Group. Secondly, there is so much ongoing renovation and construction that you need to be aware of; Noise coming from New Construction, the in hotel pool is unavailable from Feb-2025 and guests must walk across the street to another organisation's pool. Unfortunately this was a deal breaker for us. The food was average with cheaper and better tasting food located just minutes away by walking through the carpark. Overall the guest lounge (located on level 12) is a bonus but is super budget, not 4-Star Material. P.S. There is no rooftop bar, only a lounge overlooking a construction site. P.S.S The House of Lechon is 5 mins by Grab which is a plus."

"Very outstanding stay, can’t complain with all the services I received! The room is absolutely clean and spacious, with calm atmosphere and comfortable beds. The rooftop pool is great with wonderful food and beverages. We’re warm welcomed by all the hotel staff who are very kind and courteous. Special thanks to the housekeeping team member (Cherry, Sharmine, Melisa and Irene) their professionalism and the warm hand written card i received after their cleaning!!!! Also Kyle form the guest service team who helped us upgraded the room:)"

"I didn't get the room I paid for. I didn't get welcome drink like everyone else who checked in. I dream and wonder then, what it would be like to stay here, it's just ok. Food needs improvement. Need more friendly, welcoming and helpful attendants outside that's willing to answer kindly to every guest ( hotel guest or not) Luxury defines more than just white sand beaches, it's the friendly, kind, heavenly atmosphere that treats everyone special that they crave and look forward to come back.I hope to feel someday, in Shangrila, if ever I think of coming back"

"We had a very pleasant stay at Fili Hotel NuStar Cebu. The location is convenient, close to shopping areas, restaurants, and city attractions. The rooms are clean, modern, and comfortable, with good amenities for a relaxing stay. The staff were generally friendly and helpful, making check-in smooth. Breakfast was decent with a good variety, though it could be slightly improved in quality. Overall, it’s a very comfortable and convenient hotel, and we would recommend it for both short and longer stays in Cebu."

"Hanno la piscina fuori servizio da molto tempo però non lo scrivono nella presentazione dell hotel L acqua nel bagno è molto sporca Arredo molto datato Comunque stanza buona isolata acusticamente perché noi siamo stati a capodanno e non si è sentito praticamente niente Personale Gentile e sempre a disponibile Quando siamo arrivati non funzionava la cassaforte Subito sono intervenuti"

"Хорошая 5ка с большим бассейном, собственной конюшней, фермой, небольшим зоопарком, прекрасным фитнес залом, большим бассейном и треком с квадроциклами, завтрак - шведский стол, не очень разнообразный, но все необходимое есть, достаточно скромно, но вкусно. Персонал вежливый, приветливый и гостеприимный. Цены в ресторане и на услуги SPA максимально демократичные (для 5* отеля). Есть как здание с номерами, так и отдельные виллы с собственными бассейнами. Вилла отличная, просторная, с огромной кроватью, ванной комнатой, множеством окон, достаточно большим (для личного) бассейном и прекрасным видом на море. Береговая линия в наш визит была вся в мусоре, что полностью исключало желание купаться в море (благо, был личный бассейн на вилле, а так же большой общий бассейн отеля), так же территория вся была засыпана листьями от фикусов, которых на территории достаточно много, сделаю предположение, что связано это было с недавними тайфунами, к берегу принесло много водорослей, веток и мусора с моря. Персонал отеля активно занимался уборкой весь период нашего пребывания в отеле. В целом, территория отеля ухоженная, симпатичная, газоны подстрижены, деревья ухожены, а территория, на минуточку, очень большая, что требует большого количества персонала на ее поддержание."

"We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping."

"We really enjoyed our stay at Jpark hotel. My kids really love the waterpark and Pororo park. They have nanny service. Maybe next time will hire a nanny for my kids tho. Really recommended"

"L'hotel è pulito e la posizione è conveniente se si guida. Fornisce parcheggio interno gratuito. Non ci sono molti ristoranti intorno a questo hotel. Il letto è comodo, ma la vasca e il WC è moderno ma non ben progettato (si prega di consultare le foto). Non c'è spazzola posteriore per la vasca e il WC non è completamente chiuso con ventilazione."