Hotel di lusso a Cebu

"We had an amazing stay at this hotel! The kids absolutely loved the amenities—especially the pool—and stayed entertained the whole time. The food was also a standout, with delicious options for everyone. Perfect spot for a fun and relaxing family getaway!"

"There’s just one thing we had in mind, that’s to come back again. We loved every moment of our stay. Food was excellent. Hotel staff were so nice and super welcoming. We loved that there was a tennis court and even more loved that the beach is just few steps"

"Hotel was in a good location, not too far from the airport. Good food and drink options within the hotel and across the road in the mall. Jamaica who was in training around reception and the front desk area was extremely polite and very lovely to talk to and have conversations. Would stay again for sure next time I visit."

"Il nostro hotel ha un soggiorno molto piacevole, e ciò che lo rende davvero speciale è la sua posizione unica: si trova su una piccola isola a soli 10 minuti di barca dal continente, si sente davvero come essere da solo nel mondo. Il luogo è tranquillo, affascinante e bellissimo. La piscina è bella, la piccola spiaggia è molto piacevole, e soprattutto la gentilezza del personale è eccezionale. Sulla parte inferiore, perché l'isola è abbastanza isolata, le opzioni di cena sono limitate al ristorante dell'hotel a meno che non si prenda la barca indietro al continente. Ciò rende sia i prezzi delle camere (anche se la vista è bella) che i prezzi dei prodotti alimentari si sentono un po' elevati. Eravamo una famiglia di cinque, aggiungeva un letto extra, e chiese un check-in precoce, che aumentava significativamente il conto finale per il nostro soggiorno di due notti. In questo modo, abbiamo avuto un bel tempo e abbiamo conservato un bel ricordo di questo soggiorno, un posto bellissimo e speciale in generale."

"Abbiamo avuto un buon soggiorno a Seda Cebu mentre viaggiava con la famiglia. L'hotel è certamente buono per i soldi, soprattutto con il colazione gratuito incluso. Le camere erano comode, la posizione era conveniente, e l'esperienza complessiva era molto piacevole. Grazie speciali a Stephen e Camila dal dipartimento frontale per il loro eccellente servizio e la loro accoglienza calda, e anche a Riza e Ana Amante dal personale di servizio per colazione, che erano molto accoglienti, attenti e hanno fatto meglio le nostre mattine. Molto consigliato per le famiglie che cercano un soggiorno confortevole e conveniente a Cebu!"

"Ha avuto un soggiorno sorprendente a Nustar Hotel Cebu. Le camere erano spaziose, pulite e bellissime, con splendide viste sul mare. Il servizio era eccezionalela gente era attenta, calda, e professionale. Le strutture, soprattutto la piscina e le opzioni di cena, hanno reso l'esperienza ancora più memorabile. Certamente uno dei migliori posti per soggiornare a Cebu. Molto consigliato!"

"Pool was closed again and frankly looks like it was closed for a long time . Even so, when we booked the hotel messaged us about enjoying their refreshing outdoor pool! Too funny. It seems the hotel comped guests who complained but my thought is if you get comped you lose your right to complain so here is my complaint. Sad for a 5 star hotel. Also, older tv’s don’t allow streaming of Netflix or YouTube which in 2026 5 star hotel should be a given. During breakfast the coffee machine never did work so staff had to run to the back and get us cappuccino. The machine is way too small for the size of the restaurant and radisson needs to upgrade the self serve coffee machine. Manybdead trees in the pool/outside area (at least 4) so obviously this area is being neglected as well. Not a 5 star hotel IMO. Staff were excellent of course so their training is effective."

"We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping."

"This hotel is very convenient, located only about 20 minutes from the airport, which makes it perfect before a flight. It is a large property, yet it remains surprisingly peaceful. The staff are truly lovely and welcoming. The rooms are very comfortable and well-equipped with everything you might need. The food is excellent, especially the breakfast, which offers a great selection. We spent a fun evening at the Sports Bar — my children really enjoyed all the activities available. The only downside, in my opinion, was that the prices there were quite high. Aside from that, the view from the pool is stunning, and there is a pleasant small beach to enjoy. We had a wonderful stay before catching our flight."

"La struttura offre davvero tutto ciò che si può desiderare da un resort di questo livello. Dispone di due ristoranti di ottima qualità e una colazione semplicemente spettacolare — probabilmente la migliore di tutta Cebu. La piscina a sfioro è splendida, soprattutto al mattino quando il sole la illumina, ma anche la spiaggia privata, raggiungibile in pochi passi, è un grande valore aggiunto. Il mare è pulitissimo e ideale per lo snorkeling: si possono ammirare tantissimi pesci già a pochi metri dalla riva. Le camere sono ampie e luminose, con una meravigliosa vista sul mare. I bagni, dotati sia di vasca che di doccia, presentano finiture di pregio che rendono il soggiorno ancora più confortevole. Un resort che merita davvero una visita se vi trovate in zona: relax, qualità e bellezza si incontrano in un’unica esperienza."