Hotel Pullman a Melbourne

I was very disappointed with my experience at Pullman Melbourne, particularly with the housekeeping service and the way an unauthorised charge was handled. Although the hotel staff were generally friendly and pleasant, I was extremely concerned to discover that my credit card had been charged an additional amount without any prior notice or explanation at checkout. The hotel claimed that my sister had ordered a drink at 6:38 am. We strongly disputed this, as both of us were still asleep in the room at that time. I asked the hotel to check the CCTV footage and the electronic swipe-card records to verify whether our room door had actually been opened before 9:00 am. Given that the room uses an electronic key-card system, it should have been relatively straightforward for the hotel to establish whether anyone had entered or left the room. More importantly, this raises serious questions about the hotel’s billing and security procedures. Can someone simply provide a room number and order food or drinks without the hotel verifying the guest’s name or identity? If so, this is a significant weakness in the hotel’s procedures. Guests should not be held responsible for charges that they did not authorise, especially when the hotel has electronic records that could potentially verify what happened. I was particularly disappointed that the matter was not handled with greater care and transparency. An unexpected charge to a guest’s credit card should never be taken lightly. For a hotel of the Pullman standard, I expected much better attention to detail, billing accuracy and guest security. I hope management takes this incident seriously and reviews its procedures so that other guests do not experience the same issue.

The Pullman Albert Park is rated as a 5 star hotel but is probably 3 star at best. The room was spacious but the bathroom was extremely outdated having stayed in 3 star hotels with newer bathrooms. There were no usb ports in the room or power points near the bed, only at floor level near the desk and the television only had local channels and a couple of Fox sport channels. The hotel staff were very friendly and accommodating and the buffet breakfast was okay.

Stai a Pullman Melbourne sul parco e ha una grande esperienza. La posizione è eccellente, proprio presso il MCG e i Giardini Fitzroy. Le camere erano pulite, moderne e confortevoli, e le strutture (soprattutto la piscina e la palestra) erano un buon bonus. Il personale era amichevole ed efficiente. Solo il lato inferiore era un parcheggio economico. Sicuramente rimarrebbe.