Hotel con palestra a Melbourne

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

The staffs are very friendly, helpful and approachable. Food was excellent with so many varieties. Fresh and delicious. Rooms clean, spacious and very good views.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.

The Highlights 1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient. 2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service. 3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained. 4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort. What Could Be Improved 1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access. 2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight. 3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge. 4. The main door lock was rusty and stiff, making it frustrating to open and close. 5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay. 6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe. Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Booked 2 rooms and upgraded to a corner room with views only to spend the whole stay in darkness with no views or natural light as the electric drapes were not working and multiple attempts to fix by maintenance were not succesf. Was told they were coming back to fix but when I went to reception at 7:45pm to ask why they’re not fixed I was told they determined they could not fix until a later date, Requested a room refund from Crown which was declined. Very poor experience and will be taking the request for refund further. With no natural light it was akin to staying in a large dormitory.

We stayed here for 6 nights during our honeymoon, and it was truly a memorable stay. One thing we really appreciated was that we arrived at the hotel quite early, at around 1:00 PM, and the front desk kindly allowed us to check in early. After a long flight, being able to settle into our room and have a rest before exploring the city meant so much to us. We were genuinely grateful for this thoughtful gesture. The location is fantastic, right in the heart of Melbourne CBD. Chinatown is directly across the road, and there are plenty of restaurants, supermarkets, cafés, and tram stops nearby. Most of Melbourne’s attractions are within walking distance or just a short tram ride away, making it an ideal base for exploring the city. Our room on the 15th floor was spacious, modern, clean, and very comfortable. We especially loved having a fully equipped kitchen with a microwave, refrigerator, and cooking utensils. Staying for six nights, it was wonderful to cook a few meals ourselves instead of eating out every day. It made us feel less like tourists and more like locals. Every evening after a full day of sightseeing, returning to our room on the 15th floor felt like coming home. It became a place where we could truly relax and unwind. By the last day, packing our luggage was unexpectedly emotional because we had grown so attached to the hotel and simply didn’t want to leave. There was a small issue with the parking during our stay, and although it wasn’t handled perfectly at first, it was eventually resolved and did not affect our holiday. We also found that the service experience varied between staff members. A few employees appeared less friendly, while others were genuinely warm, professional, and always greeted us with a smile. Their kindness made us feel very welcome. Overall, the excellent location, spacious room, home-like atmosphere, and the convenience of having a kitchen made this one of the most enjoyable hotel stays we’ve had. The few minor issues were far outweighed by the positive experience. Thank you to the team for making our honeymoon even more special. We would definitely stay here again when we return to Melbourne, and we highly recommend this hotel to anyone looking for a comfortable and convenient place to stay. ❤️

La reception, la sala comune e la cucina in comune sono deliziose e trasmettono un'atmosfera calda e accogliente. La palestra è spaziosa e ben attrezzata. Le camere sono carine, ma simili a quelle di un normale hotel. Le ampie finestre offrono una bella vista sulla strada e sugli alberi sottostanti. La posizione è ideale, vicino a numerosi ristoranti asiatici e a diversi supermercati. Tram e autobus si trovano proprio di fronte e due stazioni ferroviarie principali sono relativamente vicine.

Abbiamo prenotato una stanza, ma rapidamente abbiamo capito che non tutti gli studio qui sono creati uguali. Abbiamo ottenuto il più piccolo studio mentre abbiamo consultato il piano di piano. Non abbiamo chiesto un'altra stanza quando siamo arrivati dopo mezzanotte, completamente stanchi, dopo un lungo ritardo di volo. Non c'era nessun forno, quindi nessun utensili da cucina, solo potevamo riscaldare le cose con la microonde. La posizione è vicino al Mercato di Queen Victoria, ma 2 fermate fuori dalla zona di tram libero, quindi è necessario pagare o camminare. La pulizia è solo ogni 3 notti.