Hotel Clarion a Melbourne

Bella pulizia e comoda. La camera era molto più grande di quanto si aspettasse con tutte le attrezzature. Personale utile e amichevole. Non ho avuto la possibilità di provare la piscina questa volta, ma sarà il prossimo soggiorno.

I booked directly so the property was removed from fees through a 3rd party. I asked about parking and was advised it was in the basement i asked to book and was advised no need to, was also advised that there is street parking. On arrival i was met with a very Pompas young woman who requested a $150 bond ( nothing was mentioned at time of booking ) i asked why and was told ALL HOTELS CHARGE THIS I advised never had i before been charged. I was also charged a parking fee again not mentioned at point of booking. I took my bags to the room and on returning to outside the building met other travelers who advised me they were charged $100 bond and they also were shocked. I was left thinking why was i charged $150 The apartment was clean and bed comfortable however my experience with the staff outweighed the room and bed. . On returning to me home I called to speak to a manager re this and was met with a manager ( HE CALLED HIMSELF THAT ) FROM EAST Melbourne apartment .. He was very rude on the phone over talked me entirely , he asked me my personal details i gave them then the room number i gave it. He then heated up and said we dont have that room number , not being from Melbourne I asked are you near Station Pier ( he replied I dont know this ) I then said so you dont know where the boat leaves to go to Tasmania. He said no I said really and you're in Tourism . He said no and started over talking me so fast I could hardly understand him ( he was not a national person ) no not being racist just stating facts. He then hung up on me I was shocked i did call back and asked to speak to General Manager he gave me an email address ceem@cityedge.com.au. If this is they type of Up front Managers that the Edge Apartments have as the face of their company then I am shocked working in Tourism myself for many years I would never have this person working for my company and to know general points of information about the State I was working in is an embarrassment to any organization..