alloggio in famiglia nella provincia di Distretto di Vila Real, Portogallo

La verdad es que hay cosas buenas y cosas no tanto. El personal muy amable y la comida muy rica, buen buffet de desayuno y un dia comimos y rico. La habitación estaba bien aunque el baño era bastante pequeño y la ducha tenía moho. Además habíamos reservado una habitación Deluxe y nos dieron una twin normal y tras hablarlo con recepción no pudieron hacer nada porque ya estaban ocupadas las deluxe. Desde Agoda, que es con quien habíamos reservado, un servicio excelente, súper atentos y nos dieron una compensación por las molestias. El hotel está a las afueras de la localidad, lejos del centro, tiene piscina que se agradece porque hacia calor, te dan toallas... le pongo normal porque había cosas buenas y malas ..

Chegamos de tarde em véspera de 1maio cerca das 16hs da tarde e fomos surpreendidos com um atendimento rápido e super agradável por parte do sr Ricardo e do outro sr das bicicletas, muito simpáticos e duma dedicação enorme, ficamos instalados na casa tulia ou tília, e adoramos tudo!!! Desde a paz ao silêncio, o serviço super amável em todo o lado, o spa o pequeno almoço tudo super combinado numa harmonia quase perfeita, redescobrir o prazer de pedalar em família e a descoberta de locais fantásticos fazem deste sítio um must na arte de bem estar e redescobrir-nos, obrigado pedras salgadas!!! E um grande abraço à equipe da receção em especial o sr Ricardo ✌️

The location, the view is beautiful. The rooms are attractive and comfortable. I wish the service and hospitality matched. Not welcoming, not relaxed- almost seemed protective of their property to the point as though they wished they didn't have to share their family operation. Here a few examples: We had two groups traveling, staying in 3 separate rooms. We had restaurant reservations booked 6 months in advance. I received an email before our trip which questioned our restaurant reservation for 6 and didn't I know that it was only 2 to a room. I found that odd and a bit annoying-- I did reply and gave all the information they needed as to the other party and told them we were related and that I was well aware that there were only accommodations for 2 to a room. I didn't realize that this wasn't a one time experience in how they handle communication. There was a luggage room open and an young girl standing by the door. I asked if they stored luggage, her response was ”Sometimes.” ( what does that mean?) The other party we were with described the check in experience as 'fussy' ( our experience as well) and the restaurant evening was some of the worst service he has experienced. The long awaited dinner meal was a mixed experience. We had made reservations 6 months in advance requesting a view. When it was clear we were going to be seated in the back one of the people in our party motioned to the areas a little closer to the windows. The manager in a very abrupt manner said No! there is nothing available. Maybe so but there are so many other ways to say that. How about first off ”Welcome to our restaurant...” The food was very good. However, the back of the house does not match the front of the house. Orders were mixed up, The service was slow, not attentive and at one point they forgot to even come back and take our dessert order. By the time they did, there was only one person that was interested anymore. They didn't split the checks as promised and when the we talked to the mgr. he seemed annoyed and didn't want to correct it so we didn't pursue it any further. The breakfast experience was odd as well. Instead of a welcome, it was where are you staying? I happened to notice he was holding an egg. That was my only tip off that there were eggs. I ordered scrambled eggs. On view there was a nice assortment of breads, fruit and cheeses. The rest of the party were finishing their food and would have liked to have ordered eggs if they had been offered or informed . Lack of communication, lack of hospitality.

The location, the view is beautiful. The rooms are attractive and comfortable. I wish the service and hospitality matched. Not welcoming, not relaxed- almost seemed protective of their property to the point as though they wished they didn't have to share their family operation. Here a few examples: We had two groups traveling, staying in 3 separate rooms. We had restaurant reservations booked 6 months in advance. I received an email before our trip which questioned our restaurant reservation for 6 and didn't I know that it was only 2 to a room. I found that odd and a bit annoying-- I did reply and gave all the information they needed as to the other party and told them we were related and that I was well aware that there were only accommodations for 2 to a room. I didn't realize that this wasn't a one time experience in how they handle communication. There was a luggage room open and an young girl standing by the door. I asked if they stored luggage, her response was ”Sometimes.” ( what does that mean?) The other party we were with described the check in experience as 'fussy' ( our experience as well) and the restaurant evening was some of the worst service he has experienced. The long awaited dinner meal was a mixed experience. We had made reservations 6 months in advance requesting a view. When it was clear we were going to be seated in the back one of the people in our party motioned to the areas a little closer to the windows. The manager in a very abrupt manner said No! there is nothing available. Maybe so but there are so many other ways to say that. How about first off ”Welcome to our restaurant...” The food was very good. However, the back of the house does not match the front of the house. Orders were mixed up, The service was slow, not attentive and at one point they forgot to even come back and take our dessert order. By the time they did, there was only one person that was interested anymore. They didn't split the checks as promised and when the we talked to the mgr. he seemed annoyed and didn't want to correct it so we didn't pursue it any further. The breakfast experience was odd as well. Instead of a welcome, it was where are you staying? I happened to notice he was holding an egg. That was my only tip off that there were eggs. I ordered scrambled eggs. On view there was a nice assortment of breads, fruit and cheeses. The rest of the party were finishing their food and would have liked to have ordered eggs if they had been offered or informed . Lack of communication, lack of hospitality.

That's not a National Geographic photo on your bedroom wall, that is your window and you would be forgiven if you didn't want to leave your room for the duration of your stay... but you will because the smell of fresh baked croissants and fresh squeezed orange juice will beckon in the morning. Antonio is a superstar manager with a maturity and confidence beyond his years and he was available for anything we could possibly ask for. The rooms are designed in a Scandinavian minimalist design which could be a little spartan for some (no TV, no high tech gadgetry) but we loved the elegance and simplicity. There is a small pool outside and some chairs for lounging and a living room that feels like you are home -- if your home was a five-star wine country property. Outside your nearly private villa (only 3 rooms) you will be in the heart of the Douro Valley and some of the most beautiful settings on God's Green Earth. Enjoy this place if you are luckily enough to get a room, once more people find out about this gem of a property, you will be on the other side of the window looking in!

La verdad es que hay cosas buenas y cosas no tanto. El personal muy amable y la comida muy rica, buen buffet de desayuno y un dia comimos y rico. La habitación estaba bien aunque el baño era bastante pequeño y la ducha tenía moho. Además habíamos reservado una habitación Deluxe y nos dieron una twin normal y tras hablarlo con recepción no pudieron hacer nada porque ya estaban ocupadas las deluxe. Desde Agoda, que es con quien habíamos reservado, un servicio excelente, súper atentos y nos dieron una compensación por las molestias. El hotel está a las afueras de la localidad, lejos del centro, tiene piscina que se agradece porque hacia calor, te dan toallas... le pongo normal porque había cosas buenas y malas ..

Chegamos de tarde em véspera de 1maio cerca das 16hs da tarde e fomos surpreendidos com um atendimento rápido e super agradável por parte do sr Ricardo e do outro sr das bicicletas, muito simpáticos e duma dedicação enorme, ficamos instalados na casa tulia ou tília, e adoramos tudo!!! Desde a paz ao silêncio, o serviço super amável em todo o lado, o spa o pequeno almoço tudo super combinado numa harmonia quase perfeita, redescobrir o prazer de pedalar em família e a descoberta de locais fantásticos fazem deste sítio um must na arte de bem estar e redescobrir-nos, obrigado pedras salgadas!!! E um grande abraço à equipe da receção em especial o sr Ricardo ✌️