Hotel a {{star}} a Bengala Occidentale, ({{countryName}})

That's a great service from hotel staff especially at the breakfast restaurant staff. They always take care what you want and offer food choices to me and colleague. Surely, the food for breakfast is great, variety of choices. I love coffee and cake so much. When they know that we are the last day at hotel, they prepared simple cake but full of hospitality of restaurant team. Thanks so much and we will come back again.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

I stayed in this hotel several times already and it‘s an oasis in Siliguri. Perfect place to relax after a long day travelling or being in the hustling and bustling city. The staff is always very welcoming, specially Mr Lakpa from the front desk. The breakfast offers great variety of Indian and Western dishes and the pool is great to refresh after a day in the Indian heat.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Il check-in era regolare e veloce. Mi sono scortato nella mia stanza. La stanza era ben progettata, pulita e la manutenzione della casa ha fatto un buon lavoro. L'hotel ha preso cura di una questione con le guanciate leggermente difettose. In generale, un buon soggiorno.

Il personale è molto amichevole e utile. L'hotel è molto pulito e confortevole. Il colazione può considerare più cibo internazionale.

Il servizio in generale ha una velocità relativamente lenta di risposta che richiede una rapida accelerazione.La scheda porta non può aprire un mezzo giorno per aiutare a risolvere, anche se l'atteggiamento è buono, ma l'efficienza di lavoro non è alta.La chiarezza delle lettini deve essere migliorata.

il gusto e le varietà del cibo disponibili in vivanta non sono buoni, tranne che questa cosa era buona ed eccellente?

That's a great service from hotel staff especially at the breakfast restaurant staff. They always take care what you want and offer food choices to me and colleague. Surely, the food for breakfast is great, variety of choices. I love coffee and cake so much. When they know that we are the last day at hotel, they prepared simple cake but full of hospitality of restaurant team. Thanks so much and we will come back again.

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Il servizio in generale ha una velocità relativamente lenta di risposta che richiede una rapida accelerazione.La scheda porta non può aprire un mezzo giorno per aiutare a risolvere, anche se l'atteggiamento è buono, ma l'efficienza di lavoro non è alta.La chiarezza delle lettini deve essere migliorata.

Il check-in era regolare e veloce. Mi sono scortato nella mia stanza. La stanza era ben progettata, pulita e la manutenzione della casa ha fatto un buon lavoro. L'hotel ha preso cura di una questione con le guanciate leggermente difettose. In generale, un buon soggiorno.

Il personale è molto amichevole e utile. L'hotel è molto pulito e confortevole. Il colazione può considerare più cibo internazionale.

il gusto e le varietà del cibo disponibili in vivanta non sono buoni, tranne che questa cosa era buona ed eccellente?

Grande

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

I stayed in this hotel several times already and it‘s an oasis in Siliguri. Perfect place to relax after a long day travelling or being in the hustling and bustling city. The staff is always very welcoming, specially Mr Lakpa from the front desk. The breakfast offers great variety of Indian and Western dishes and the pool is great to refresh after a day in the Indian heat.

We had an absolutely amazing stay at Taj Chia Kutir Darjeeling! Nestled in the heart of the hills, the tranquil atmosphere was perfect for unwinding. The tea plantation trek was a highlight, offering breathtaking views and a serene experience. The free yoga classes were a wonderful addition, helping us feel completely rejuvenated. The food was delicious, with a variety of flavorful options to suit every palate. Above all, the staff were exceptional – attentive, warm, and incredibly helpful. It was truly a memorable stay, and we can't wait to return!

Love this hotel so beautiful 🤩