Hotel a {{star}} a Giava Orientale, ({{countryName}})

Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.

The hotel is connected to the Tanjungan Plaza mall. Rooms are spacious and clean.The checkin service is smooth. There is 24hrs taxi service available at the hotel lobby.  Suitable for all types especially couples, family and business travelers.

exceeded expectations in all regards. from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior. the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping. and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge. overall 10/10 will visit again.

Very plesasant stay at Aloft Pakuwon City. All the staffs are helpfull, the room is very nice and clean. We also got special occasion for our birthday. Thanks team for the llitle suprise at our room.

We spent a few nights in Surabaya for work, and it was our first visit to the city. The hotel was very comfortable, with a spacious bed that easily accommodated two adults and my 7-year-old. The room itself was quite roomy and included a sofa, which was a nice touch for extra seating. I made good use of the gym facilities, which had plenty of cardio machines, dumbbells up to 20 kg, and a cable machine—enough for my workout needs. The pool was a decent size and even included a baby pool. Breakfast was enjoyable, with a good selection of food and drinks. Overall, my family was happy with our stay and would recommend this hotel if you are looking for a mid-priced option. It had easy access to taxi services, several restaurants nearby, and was not too far from Ciputra Mall.

A pochi passi dal centro della città, non ci sono ristoranti vicino, e il colazione non è così buono come gli altri hotel Harris. Tuttavia, il personale è amichevole e utile e il soggiorno complessivo è buono.

I really didn’t take any photos but it’s exactly as advertised. This place seemed very popular and it was crowded but it accommodated everyone perfectly. We rented the bikes to go to the nearby waterfall too. Amazing service, view and food. This would be my 2nd favourite place this trip.

thank u for your excellent service and we can enjoy stay one night in this hotel with great experience when we felt so cold in the room and take a call the housekeeping , don't need waiting so long they rush coming for helping and for food&beverage so many kind so we can try it and so nice overall

Hotel’s ambience is relaxing. Ocean is at the hotel’s backyard with huge greeneries, coconut trees, and simply beautiful.  Breakfast spread is not bad, the taste is so so. Swimming pool is infinity style and quite big. There is also gym in the hotel.  Room is small, bed is only 100 x 200 for twin. Separate toilet and shower room which size is in the smallish end. Balcony is quite big so you could sit down and enjoy reading. If you want to go with family, book enough room as there is no extra bed except in suites (sofa bed style).  As it is near the ocean, it could be windy.  You need car/transport to go around as it is not exactly in the city centre.  Good place to relax if you happen to be in East Java.

È un po' lontano dalla principale attività della città, ma la parte buona è l'hotel offre mini zoo per i bambini a giocare con.