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Camera pulita, buona posizione (connessa al centro commerciale), grande colazione, personale amichevole La stanza era molto pulita, spaziosa e confortevole, perfetta per un soggiorno rilassante. La posizione è eccellente, poiché è direttamente collegato al Pakuwon Mall molto conveniente per shopping, cena e intrattenimento senza dover nemmeno andare fuori. Il colazione è stato grande, offrendo una vasta gamma di scelte deliziose e fresche. La maggior parte dei servizi erano molto amichevoli, utili e professionali, facendomi sentire benvenuto durante il mio soggiorno. Molto consigliato per chiunque visitasse Surabaya!

Il personale del portavoce, del ricevitore, del F&B è il BEST Team! Oreo, Tia,Rozzaq per nominare alcuni e molti altri nomi che non posso ricordare (una vecchia signora - dimenticato di mettere il loro nome 🤭) . Sono amichevoli, utili, cortesi e i loro sorrisi sono molto contagiosi 😁. Mantenete il buon lavoro, ragazzi!

exceeded expectations in all regards. from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior. the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping. and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge. overall 10/10 will visit again.

Questo hotel ha il servizio più insufficiente che abbiamo ricevuto, forse mai. Il colazione è magnifico. L'equipaggio è incredibilmente attento, e le strutture sono perfette. Che sia per Business, famiglia o per un soggiorno con il vostro partner, sarete al di sopra della luna con il vostro tempo a Aloft Surabaya. Incredibile, un deve rimanere.

I really didn’t take any photos but it’s exactly as advertised. This place seemed very popular and it was crowded but it accommodated everyone perfectly. We rented the bikes to go to the nearby waterfall too. Amazing service, view and food. This would be my 2nd favourite place this trip.

Pleasant Stay at HARRIS Hotel Malang I had a very enjoyable experience staying at HARRIS Hotel Malang. The staff were warm and welcoming from the start, and the check-in process was smooth. My room was clean, spacious, and comfortable — perfect for a relaxing stay. The pool area was a nice spot to unwind, and the overall atmosphere of the hotel was peaceful and pleasant. It’s also conveniently located, with easy access to the city center and other attractions. One thing that could be improved is the breakfast selection. While the food was okay, the variety was quite limited compared to what I expected from a hotel of this level. Despite that, I still had a great time and would consider staying here again. A nice place to relax while exploring Malang

Hotel’s ambience is relaxing. Ocean is at the hotel’s backyard with huge greeneries, coconut trees, and simply beautiful.  Breakfast spread is not bad, the taste is so so. Swimming pool is infinity style and quite big. There is also gym in the hotel.  Room is small, bed is only 100 x 200 for twin. Separate toilet and shower room which size is in the smallish end. Balcony is quite big so you could sit down and enjoy reading. If you want to go with family, book enough room as there is no extra bed except in suites (sofa bed style).  As it is near the ocean, it could be windy.  You need car/transport to go around as it is not exactly in the city centre.  Good place to relax if you happen to be in East Java.

Very nice, modern hotel. Close to many restaurants. Breakfast in nice place, very tasty. Helpful staff! The only but is concerning the cleaning - in general there was no dirt, cleaning was working, but on sheets and towels there were stains, even when we got new and fresh ones.

L'hotel è in un'ottima posizione a Malang. Tutto il personale è stato molto cordiale e disponibile. La camera ha una bella vista sui giochi d'acqua e un balcone. Tutti i servizi sono buoni, anche se la camera sta diventando un po' vecchia e usurata e avrebbe bisogno di una piccola ristrutturazione. Il ristorante dell'hotel offre una colazione molto gustosa con un'ampia scelta di piatti indonesiani e occidentali.

The location is really close to anywhere. All the employees are super friendly and helpful. This is our stay for the second time. We went back to Santika Premier Gubeng was because the location, the cleanliness and the breakfast was impeccable.