Hotel a 5 stelle in Liaoning, Cina

Amore la struttura della camera n decor. Il desk front was busy didn't spend enough time giving us head-ups on local events n recommendations. La diffusione del colazione era impressionante n servizio da Allen n estate andato sopra n oltre. Il personale avrebbe dovuto menzionare stra La città il mega centro commerciale di 6 storie è un salto n a hop lontano. non deve nemmeno coraggioso il tempo con la camminata all’interno. è il cielo per le signore n shopping. ogni marchio di lusso immaginabile n poi alcuni. il tavolo alimentare di livello 6 era favoloso.

A fantastic hotel, with a Southeast Asian-inspired jungle in the lobby. It was very fun to be in such a unique hotel. The hotel seems to be split into three sections - savannah, sea, and forest. The corridors and rooms in all three were very nicely decorated with the artwork and carpets matching the theme. The staff were lovely and very helpful. The breakfast was delicious with many options and the hot pot dinner was a real highlight.

Tutti in sala frontale erano molto utili e accoglienti. La stanza era nuova, pulita e spaziosa. L'hotel è di design moderno e delizioso design. Paesaggio e aree circostanti sono pulite e piacevole agli occhi. Altamente raccomandato.

La camera era pulita, confortevole e ben attrezzata, ma non veniva fornito il pettine. Il personale è gentile e disponibile nell'impostazione del wifi. Il personale della palestra, della piscina e degli spogliatoi è entusiasta, educato, cordiale e pronto ad aiutare. L'hotel è in una posizione comoda, a 12 minuti a piedi dalla stazione della metropolitana, è vicino a un grande centro commerciale, tra cui Qishi, Lawson, ristoranti e Foodcourt. Quella notte ho riscontrato perdite d'acqua nel bagno. Ho informato il personale e mi hanno immediatamente aiutato a risolvere il problema, il che è stato molto efficiente. A 15 minuti a piedi si trova il mercato notturno di Tapian, che offre una varietà di snack ed è molto attraente.

Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE. Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.

The hotel is located beside shopping mall and very convenient for eating and shopping. They also provide humidifer for this dry and winter weather. We are not used to having heater in the room and have asked for fan to have ventilation. Breakfast is fabulous with wide variety of foods and drinks! There is also mini robot sending your taobao or ******* orders to the room! Superb service and highly recommended!

Room is very good and it is very clean. Staff are very friendly and helpful. The only downside... No air conditioning! I was told no air conditioning in autumn season. That was a big surprise. And it was so hot in the room.

Hotel not in busy city area but very convenient; Shopping mall & metro station is at next door. Overall Staff is attentive. They are not doing any fancy such room upgrade, big smile greeting or give out some souvenir. But I can feel some staff are very mindful such as women staff at gym, repair staff sent to my room to fix air conditioning problem; 2 thumps up for their truly service mind. Amenities is old style but I like most for baht tub & washing machine in room.

We were travelling as a famliy of four with two boys. We chose the hotel because of reviews and great location. Locations is outstanding, a lot of places to eat nearby, german restaurant on B1 floor, several big shopping malls in walking distance (don't make our mistake, there are TWO big supermarkets in those buildings, one in Mykal, the better and bigger one in the building in front of it). In shopping malls there are restaurants and food courts which is convenient. For us it's been useful because my younger boy is quite selective in food preferences. Hotel personnel had been nice and helpful, not a single issue with them. In the hotel there is swimming pool and some bathing area with smaller pools at different temperature. A great place to attend after long-long day in Dalian. Food selection for breakfast is also quite nice. What issues we had during our stay: Aircon had been barely working. Definitely insufficient for four people in one room, it was too warm to sleep, we had to keep window open at night to try to make it to comfortable temperature. Mosqiutos were terrible, it was suprise that insects made it to 18th floor, but I believe they got in through aircon system. In-room refrigerator had been terrible and not cooling anything. It would probably be similar if there was no refrigerator at all. Overall great place to stay.

Room is clean but it is obvious that it has seen better days. Part of the closet door was spoilt, the leather on the chairs in the room is tattered, TV is extremely low definition for a supposedly 5 stars hotel. The sea view though is great, I guess that’s what everyone is paying for.