Hotel a 5 stelle in Liaoning, Cina

Hotel incredibile. Colazione incredibile, tutto il personale è estremamente utile e parla inglese (che è raro per la maggior parte degli hotel in Cina). La custodia delle case è stata estremamente attenta e ha svolto un ottimo lavoro. Anche la doccia era grande: spaziosa, forte, e grande testa.

L'hotel è molto raccomandato, ma ci sono alcune cose da tenere in considerazione. Sono frequenti i matrimoni, che aggiungendo al malsano rumore delle camere lo rendeno rumoroso. Si sentono certamente i bambini giocando nei giardini in fondo. Oltre a questo, ci sono alcune cose che si sentono vecchie, come il asciugacapelli. Il buffet è ok, ma la maggior parte della pasticceria era così asciutta non era nemmeno commestibile. Hanno un deposito 300RMB quando si accede.

La colazione è stata fantastica. È proprio davanti alla stazione della metropolitana e potevo andare al teatro opposto, che ha funzionato molto bene mentre ero lì per un concerto. Non avevo tempo per usare le fantastiche strutture fitness. Mi piacerebbe rimanere di nuovo.

Durante le vacanze della Giornata Nazionale, il personale dello Shenyang Shangri-La era molto entusiasta e il servizio, Yan Yan, era molto premuroso. Il giovane addetto alla portineria ha preso l'iniziativa per aiutare con i bagagli. La palestra e la piscina erano molto buone , l'acqua era pulita, le attrezzature e le strutture erano ben mantenute e di fronte c'era un centro commerciale. Era molto comodo e una buona esperienza di check-in! ! ! ! Giusto in tempo per il mio compleanno, ho anche preparato una sorpresa di compleanno speciale, che è molto buona, è un hotel a cinque stelle Shenyang Shangri-La, l'ho scelto bene.

Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE. Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.

The hotel is located beside shopping mall and very convenient for eating and shopping. They also provide humidifer for this dry and winter weather. We are not used to having heater in the room and have asked for fan to have ventilation. Breakfast is fabulous with wide variety of foods and drinks! There is also mini robot sending your taobao or ******* orders to the room! Superb service and highly recommended!

State incredibili in questo bellissimo hotel! Da quando abbiamo controllato il servizio era impeccabile. Lena ci ha fatto sentire a casa e ha preso cura di ogni dettaglio per rendere il nostro soggiorno piacevole. I nostri figli hanno goduto della piscina e della zona di gioco. La suite era molto confortevole e il personale lasciava dei dolci, i bagni e le mutandine per i bambini. Lena ci ha aiutato con le nostre opzioni per cena e ci ha anche aiutato con la traduzione al ristorante. È stata anche laggiù per il check-out e ci ha accompagnati al taxi. Eravamo molto impressionati dal servizio clienti e saremo certamente tornati. Grazie!

I was impressed with this hotel. I thought the steam room and hot/cold tubs were excellent. A treat during the winter time. Room was super clean and the Beds were comfortable. Very quiet at night. Breakfast caters to Asian tastes but I quite liked it. Coffee was excellent.

We were travelling as a famliy of four with two boys. We chose the hotel because of reviews and great location. Locations is outstanding, a lot of places to eat nearby, german restaurant on B1 floor, several big shopping malls in walking distance (don't make our mistake, there are TWO big supermarkets in those buildings, one in Mykal, the better and bigger one in the building in front of it). In shopping malls there are restaurants and food courts which is convenient. For us it's been useful because my younger boy is quite selective in food preferences. Hotel personnel had been nice and helpful, not a single issue with them. In the hotel there is swimming pool and some bathing area with smaller pools at different temperature. A great place to attend after long-long day in Dalian. Food selection for breakfast is also quite nice. What issues we had during our stay: Aircon had been barely working. Definitely insufficient for four people in one room, it was too warm to sleep, we had to keep window open at night to try to make it to comfortable temperature. Mosqiutos were terrible, it was suprise that insects made it to 18th floor, but I believe they got in through aircon system. In-room refrigerator had been terrible and not cooling anything. It would probably be similar if there was no refrigerator at all. Overall great place to stay.

I’ve stayed at this Hyatt location 3 times this past year. It is definitely my favorite staycation city getaway ! The location, large rooms with spectacular sea views, tubs and waterfall showers. friendly staff, and all the best amenities: poll, hot tub, spa, restaurants on site, and an overall relaxing vibe. I’m already looking forward to my next future stay.