Hotel a 5 stelle in Liaoning, Cina

Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE. Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.

I stayed at this hotel for 4 nights and felt like home, the view of the sea is really beautiful. The location of the hotel is very good, close to Venice and the beach with beautiful seagulls. Unfortunately, this hotel does not have a safe deposit box. There is no problem with hot water in the bathroom for 4 people as long as you know how to use it. I am very grateful for the service of the room staff, Miss Li Feng Jun, who was very helpful and felt like family, and also the staff at the reception who were very helpful.

Abbiamo ripetutamente richiesto una camera per non fumatori, ma la prima camera che ci è stata assegnata puzzava ancora di fumo e il cambio di stanza ci ha fatto perdere mezz'ora. Sebbene la nuova camera fosse per non fumatori, l'intero piano executive (un piano per non fumatori) era ancora impregnato di un forte odore di fumo e vernice. Un ambiente del genere non dovrebbe esistere nemmeno in un hotel non a cinque stelle, figuriamoci in uno a cinque stelle; è incredibile. Per motivi di salute, abbiamo richiesto un purificatore d'aria all'hotel. Sebbene alla fine ce ne abbiano fornito uno, inizialmente hanno affermato che l'hotel era troppo pieno e che le scorte erano terminate. Dopo il check-out, quando abbiamo chiesto in prestito un ombrello, hanno accampato varie scuse e si sono rifiutati di aiutarci. Questo tipo di atteggiamento non è quello che ci si aspetterebbe da un hotel a cinque stelle. Sebbene il giovane personale alla reception fosse molto entusiasta e ci abbia offerto un valido aiuto con i bagagli, l'atteggiamento degli altri membri dello staff ha reso il soggiorno complessivamente molto spiacevole. Anche l'InterContinental Club Lounge di questo hotel è piuttosto piccola e offre opzioni limitate per la cena. Nel complesso, questa è stata la peggiore esperienza alberghiera che abbia mai avuto in Cina. Spero che l'hotel riesca a gestire meglio le proprie attività e a separare effettivamente i piani per fumatori da quelli per non fumatori, in modo da garantire agli ospiti un soggiorno confortevole e sicuro. È importante che tutto il personale sia attento alle esigenze del cliente e che gli ospiti non si pentano di aver scelto questo hotel.

Questo è il miglior hotel in cui ho soggiornato a Shenyang. La camera è pulita e spaziosa, con una sorgente termale esterna. All'inizio pensavo di avere un biglietto giornaliero per il resort. Con mia sorpresa, mi è stato detto che ogni volta che soggiorno in hotel sono libero di andare al resort per rilassarmi e divertirmi. La colazione è molto buona e abbondante. L'unico aspetto negativo è che è lontano dalla mia camera. Ci tornerò sicuramente.

第一次來瀋陽安排了五天的旅遊，這次選擇了艾美酒店，酒店地理位置很好 離太原街商圈近逛街買東西很方便 附近還有很多特色小館，房間乾淨 交通也便利；在登記入住時，很幸運受到前台Sunday接待，服務熱情 笑容親切！因為是第一次來到這個城市，Sunday也很熱心的為我們介紹地方特色，還給了很棒的城市旅遊建議！真的是金牌前台！！！另外在23樓酒廊的小食與酒水都很有水準呢！城市風景一覽無遺～心曠神怡。這次玩得很開心！很謝謝有Sunday接待的艾美，令人印象深刻！下次還要來！！也推薦大家旅遊出差下榻艾美

It was very western designed. The interior and services were good but somethings were very expensive. like twice the amount it should be. Also the room's hair dryer was broken. We had to use hair band to make it work again. Other than that everything was smooth and jazz. The room was really good. There was a pillow menu! My mom only uses latex due to medical reasons, so the pillow menu was really helpful. The band at the live music section was really friendly. They even sang a birthday song for my mom! Overall great experience.

Il Castle è davvero un hotel eccezionale! Dal momento in cui sono entrata nella hall, sono stata accolta da una fragranza meravigliosa, che in seguito ho scoperto essere quella dei prodotti da bagno dell'hotel. Mi è piaciuta così tanto che ho persino acquistato la crema corpo con la stessa fragranza. 😍 Situato su una collina, l'hotel offre una vista mozzafiato sul ponte Xinghai, così bello che non volevo nemmeno andarmene. A dire il vero, ho finito per annullare il mio programma solo per trascorrere più tempo in hotel! Anche se è leggermente distante dal centro città, non c'è motivo di preoccuparsi: i taxi sono sempre facili da trovare e non abbiamo mai avuto alcun inconveniente. La camera era assolutamente bellissima e immacolata. Non solo le condizioni della camera erano perfette, ma ogni membro del personale che abbiamo incontrato è stato incredibilmente gentile e attento. Vorrei esprimere in particolare la mia gratitudine a un membro del personale di nome Zora. 💘 Dopo il check-out, mi sono accorta di aver lasciato dei vestiti in camera. Anche se ho contattato l'hotel una settimana dopo, lei è stata molto gentile a controllare, mi ha inviato foto tramite WeChat e mi ha aiutato a recuperare i miei effetti personali. Le sono davvero grata per il suo aiuto. Se dovessi tornare a Dalian, tornerò sicuramente al The Castle. Posso dire con certezza che è il miglior hotel in cui abbia mai soggiornato! ⭐⭐⭐⭐⭐ 한국분들 더캐슬 정말 좋아요 추천합니다! 영어로 소통이 엄청 원활하진 않은데, 위챗 등의 메시지로 연락하면 더 편하게 소통하실 수 있을 거예요!

Highly recommend Swissotel Shenyang for any traveller visiting Shenyang! My husband and I stayed in the Swiss select suite room and it was super spacious, clean, with unblocked views of the Shenyang TV tower. The room is also thoughtfully designed and stocked, making our stay very comfortable! The staff were also super hospitable, from check in staff to housekeeping staff, everyone was so friendly and genuine, and that made us feel super at home. Special shout out to Eric from the concierge who was attentive and super helpful, going the extra mile by offering us travel tips and ensuring we knew how to get our way around. Thank you Swissotel Shenyang team for the great stay experience! I will definitely look forward to staying at the Swissotel Shenyang the next time I’m back in the city!

Questo Shangri-La non ha l'iconico odore di aroma nella hall. E durante il nostro soggiorno di 2N, abbiamo notato che non hanno l'iconico odore! Che delusione. La ragazza della reception è professionale ma il servizio è senza sorriso. Molto robotico. Abbiamo visitato la lounge della hall e siamo stati serviti da questa cameriera che sta solo facendo il suo lavoro, non è amichevole. La colazione è fantastica, lo standard di Shang. La camera è vecchia e ha un disperato bisogno di un lifting. Ben lontano dagli altri Shang che ho visitato.

Pullman Dalian is an excellent hotel, especially because of its location. Many great restaurants, a night market, and the Pavilion shopping mall are all within walking distance. There is also a Lawson convenience store nearby that operates 24 hours, which makes it very convenient to buy anything you might need. The staff were also extremely kind and helpful. In particular, a staff member named Cathy who assisted us with check-in and check-out left a very strong impression. During our trip it happened to be our birthday, and Cathy kindly celebrated with us by preparing a cake and even helping us arrange a late check-out. She greeted us with a warm smile and made us feel very comfortable throughout our stay. Since it was our first time visiting Dalian, her kindness helped us enjoy the trip with peace of mind. The housekeeping staff were also very thoughtful. The night before we had a few beers and left the studio area a bit messy, but the room was cleaned and organized perfectly the next day. We really appreciated their effort. In addition, the beer pub located on the B1 floor was also excellent. They had live music performances, and one of the singers even sang a Korean song for us. We were very touched and truly grateful for the experience. Dalian itself seems like a wonderful travel destination, with great food, plenty to see, and very friendly people. If any of my friends plan to visit Dalian, I will definitely recommend staying at Pullman. And if I come back to Dalian again, I will certainly book Pullman again as well.