Regno Unito: hotel con servizio colazione nella provincia di West Yorkshire

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Very good hotel for a budget traveller, in a great city centre location, close to the bus and coach station and not too far from the train station, close to the centres shops and theatre and events, efficient and friendly staff

This was mine & my daughter’s second visit to the hotel, the first time was excellent on all counts.  This time sadly the breakfast wasn’t very good, the sausages, eggs & hash browns were luke warm & tasted like they had been sat there for quite a while, so we ended up leaving that food.  Also, sadly, the two coffee machines were out of order so we just had to have instant coffee. Our room was lovely & spacious though & the reception staff were nice & friendly.  The hotel is in a good location for walking into the city centre.

Good front office team and very helpful throughout my stay. I accidentally left my suit behind, and I hope they will kindly arrange to send it back, as I have already organised the postage. Overall, a really good team. A special mention to the chef in the kitchen, who clearly enjoys looking after guests and making sure everyone is well fed. Great service and a lovely team.

Great location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.

Ho prenotato come volevo un hotel vicino a Leeds prima posizione fantastica in arena diretta per questo scopo è a 5 minuti a piedi e sono un passeggiatore lento a causa di un cattivo ginocchio. Ho prenotato una camera gemella, i letti erano più grandi di un letto standard singolo molto comodo e non mi avvicinare alle mutande che erano perfette! Il personale di ogni turno era carino e accogliente, ho avuto una grande sorpresa, non mi sono reso conto della camera includeva un colazione complementare, era stile buffet, quindi non si aspettava molto da lui non potevo essere stato più sbagliato, era carino e abbondante Varieta anche in una macchina per fare le vostre waffle! Devo certamente prenotare di nuovo la mia prossima visita a Leeds

Ho fatto la prenotazione al 12-07 arrivando a circa 3-15 - 3-30 e avevo richiesto un modulo aggiuntivo ma è stato detto che questo non era possibile perché avevo fatto la prenotazione tardiva e la ricezione non aveva alcun!! Sono cabine forestali e avrei dovuto pensare che si trattasse di una richiesta comune e di un'ulteriore scheda disponibile facilmente. La cabina è stata riscaldata da un riscaldatore elettrico mobile che ha richiesto ore per riscaldare la cabina. Le porte erano chiuse con difficoltà, probabilmente a causa di pitture ripetute, e le maniche di metallo erano dipinte; la porta esterna non si chiuse dall'interno. Non c'era posto dove stare in cabina, non c'era superficie libera per impostare le cose come l'unica superficie adatto, un desk, aveva una TV in piedi liberi su di essa; c'era un guardaroba, ma si scioglieva disgustosa. Il cibo era buono, ma il servizio era lento perché il ristorante sembrava sottoscritto con il barista di te che aiutava come cameriere. La struttura è bella e il personale è molto piacevole.

The hotel itself was excellent and well appointed for our purposes. I would definitely book to stay again. Particularly convenient for Temple Newsam park where we were attending Slam Dunk festival, and for M1 access. The only issue was checking in, where the hotel only had one room listed under the booking reference although all my paperwork confirmed I had booked and paid for two. On a full weekend, it was disconcerting. After a lot of head scratching, they noted there was another room booking made 1 minute after the one they could find, that didn't have a name attached. Not sure if this was an issue with trip.com or Ramada systems, but it did cause inconvenience and stress to both us and the staff trying to check us in. Perhaps this issue could be looked at please?

Ambiente perfetto Personale e strutture Greta Ambiente pulito

Great location for a hotel, in throwing distance of the train station. But of wear and tear on car paet in room, and decor could do with modenising. But comfy bed, good shower and clean