Hotel a {{star}} a Distretto di Varna, ({{countryName}})

Mi sento un po'di fumo in una stanza.

The receptionist was polite, kindly took record of my ID /Bulgarian passport/ had a short, friendly conversation with me and even went a little further by allowing himself to ask about my personal situation such as 'how my husband let me go to Bulgaria in a hotel, all alone' ; asked me to go on a date with him and last, but not least commented that since my husband is not in the country I can go on a date with him and that would not affect my marriage in any way. I have not made an issue of that situation as I told him quite clear and made him understand that does not matter what the situation is I would not cross the 'boarder' and there is not a chance in the world I can let any of this happen. Other than that - he has always had a smile on his face and operated an excellent example of customer service. Once I was checked-in I went to the room /405/ to find out there is nothing like what it was in the pictures advertised online on Booking.com and I got shocked, but I decided to deal with it on the next day. I was completely exhausted of the travel I have had in the past couple of days so I have only changed and went out for dinner. The male at the reception was again kind enough to give me some options for good places to have dinner near the hotel. I have then returned and went to bed straight away as I had an extremely important exam on the next day. The day is 12th of May 2022, 8:10 - I was woken up by two brown-ish dressed females who were dressed as cleaners but again had no badge on their clothes. They were shouting to each other from different room at 8AM which completely pissed me off as I could not have the rest I needed for the exam I had later on the same day. I made them aware that their behaviour is unacceptable and even then they did not apologise or even stopped. Since I was already woken up 4 hours prior my alarm I decided to check on Booking app what kind of room I booked as I know my wants and I doubted I would book a room that looks more like a cell in a prison in Bangladesh - with only a small window and hard access to natural day light. I then realised that the room I booked has a terrace and French windows which is nothing like the room I was hosted in. I have immediately called Booking.com's customer service and they arranged for me to be moved to the room I have actually booked. I have kindly asked for help to move my luggage and was told to ask 'the female on the 4th floor' who completely denied to assist me and even mentioned I am spoiled by my husband /which is a conclusion I believe no one should make verbal since they do not know me in person/. I have moved my luggage all alone and went for my daily tasks. Day 4 - 15th of May 2022; 12.30 PM - I have asked the female /picture attached below/ who again had not have any badge on her clothes for a coffee with milk and a bottle of water and then took a seat in the cafe area. I was told I could grab them in a very disrespectful manner and I was given a 'look' by the

Un hotel situato nella zona blu della città di Varna. Probabilmente un business familiare. Camere senza tempo con un odore di merda, pulizia su richiesta.Colazione per un prezzo, completamente senza ispirazione e debole, nessuna cucina! Spesso si scappa dall'acqua, non si può nemmeno fare una doccia o usare il bagno. In generale, si osserva la negligenza nei confronti dei clienti. Il parcheggio costa 15 libra al giorno, nel parcheggio sotterraneo al contrario. A notte, è bello non andare senza accompagnarsi, essere buio in giro, non sai cosa aspettare.

Mi sento un po'di fumo in una stanza.

The receptionist was polite, kindly took record of my ID /Bulgarian passport/ had a short, friendly conversation with me and even went a little further by allowing himself to ask about my personal situation such as 'how my husband let me go to Bulgaria in a hotel, all alone' ; asked me to go on a date with him and last, but not least commented that since my husband is not in the country I can go on a date with him and that would not affect my marriage in any way. I have not made an issue of that situation as I told him quite clear and made him understand that does not matter what the situation is I would not cross the 'boarder' and there is not a chance in the world I can let any of this happen. Other than that - he has always had a smile on his face and operated an excellent example of customer service. Once I was checked-in I went to the room /405/ to find out there is nothing like what it was in the pictures advertised online on Booking.com and I got shocked, but I decided to deal with it on the next day. I was completely exhausted of the travel I have had in the past couple of days so I have only changed and went out for dinner. The male at the reception was again kind enough to give me some options for good places to have dinner near the hotel. I have then returned and went to bed straight away as I had an extremely important exam on the next day. The day is 12th of May 2022, 8:10 - I was woken up by two brown-ish dressed females who were dressed as cleaners but again had no badge on their clothes. They were shouting to each other from different room at 8AM which completely pissed me off as I could not have the rest I needed for the exam I had later on the same day. I made them aware that their behaviour is unacceptable and even then they did not apologise or even stopped. Since I was already woken up 4 hours prior my alarm I decided to check on Booking app what kind of room I booked as I know my wants and I doubted I would book a room that looks more like a cell in a prison in Bangladesh - with only a small window and hard access to natural day light. I then realised that the room I booked has a terrace and French windows which is nothing like the room I was hosted in. I have immediately called Booking.com's customer service and they arranged for me to be moved to the room I have actually booked. I have kindly asked for help to move my luggage and was told to ask 'the female on the 4th floor' who completely denied to assist me and even mentioned I am spoiled by my husband /which is a conclusion I believe no one should make verbal since they do not know me in person/. I have moved my luggage all alone and went for my daily tasks. Day 4 - 15th of May 2022; 12.30 PM - I have asked the female /picture attached below/ who again had not have any badge on her clothes for a coffee with milk and a bottle of water and then took a seat in the cafe area. I was told I could grab them in a very disrespectful manner and I was given a 'look' by the

Un hotel situato nella zona blu della città di Varna. Probabilmente un business familiare. Camere senza tempo con un odore di merda, pulizia su richiesta.Colazione per un prezzo, completamente senza ispirazione e debole, nessuna cucina! Spesso si scappa dall'acqua, non si può nemmeno fare una doccia o usare il bagno. In generale, si osserva la negligenza nei confronti dei clienti. Il parcheggio costa 15 libra al giorno, nel parcheggio sotterraneo al contrario. A notte, è bello non andare senza accompagnarsi, essere buio in giro, non sai cosa aspettare.

Das Hotel ist sehr günstig und die Duschen sind schön kräftig und schnell warm, was nicht überall in Bulgarien der Fall war. Auch die Minibar im Zimmer hat diverse Snacks, wenn man spät ankommt und nichts mehr offem hat ist das super. Leider endet die gute Bewertung hiermit. Das Zimmer und das ganze Hotel ist extrem veraltet. Das schlimmste war der starke Gestank nach abgestandenem Rauch im Zimmer. Ich bin selbst auch Raucherin, aber dieser Geruch im Schlafzimmer geht gar nicht. Der Fussboden war zudem sehr klebrig, fast wie in einem Club. Die Gegend ist eher verlassen, ich kam u. ca. 21:30 an und es gibt nirgends einen Laden oder ein Restaurant. Ich habe 2 Nächte gebucht, bin aber nach 1 Nacht in ein nur wenig teureres Hotel näher am Stadtzentrum, welches hervorragend ist. Wenn einen den Rauchgeruch nicht stört und für eine Nacht ist es okay, aber ich bezahle lieber CHF 20.- mehr und habe dafür eine freundlichere, angenehmere Unterkunft.