Hotel a 3 stelle in Prefettura di Berat, Albania

the location is great, walk to everything. breakfast is very nice. I had problems w housekeeping. when I was arrived I was put in a room where the air conditioning didn't work and the toilet seat was broken. now if you cleaned a toilet you would know a toilet seat is broken and report it. I had to report to staff the toilet seat was broken. at the time. I didn't realize the air conditioner didn't work but after running it for 3 hours and a room was still so hot. I went down to the desk and told them it wasn't working properly. he did come up and try to get it to work but was unable to do so. there were no other rooms available and I had to spend my first night in a warm room. it finally cooled off some after midnight. The next morning. they were able to give me a next room when one became vacant. The second room wasn't as nice as the first room. I had no table and chairs. there was nothing to sit on. that second day I went on a tour and when I came back all I wanted to do was take a shower. there was no soap and shampoo in the shower and I'm naked. I had to put clothes on go to the desk and tell him I have no shampoo and soap. I also think housekeeping may have stolen my heating pad. I got to my next location and realized I don't have it. I really don't think I left it behind because I checked that room very good. I could have possibly accidentally left it in the first room and in my hurry to pack up the next morning before going on a tour from moving first room to the second room, but housekeeping could have brought it down to me in the second room.

we were pretty happy with our assigned room, except that we had to walk 3 flights of stairs to get to it. There was no kettle but we were given one when we requested. No table, so we had to place the kettle on the floor to boil our water. Though not marketed as an AIRBNB, it operates like one, though there must be at least a dozen rooms in this building. There's no reception desk! When we arrived, we walked thru an open door and waited some minutes inside a ”waiting area” before someone appeared to hand the keys to us. When he left we were left wondering how we would ask for help if we needed it - there's no phone in our room, or anywhere in the building! Thankfully, the few times we wanted help, someone miraculously showed up!!

Questo è un hotel fantastico, situato in cima a una collina accanto alla porta del Castello di Berat, la ”Città delle Mille Finestre”. Il castello è raggiungibile in pochi minuti, mentre il centro città dista solo quindici minuti. Il parcheggio privato dell'hotel offre una vista panoramica sull'intera città. Le camere sono pulite e ordinate, il servizio è attento e il rapporto qualità-prezzo è eccellente. Cinque stelle!

We enjoyed our stay and definitely loved the room - spacious, aesthetically pleasing and very clean. The hotel allowed us to park on the street in front, and also had ample parking in a backlot behind it. Breakfast was at another hotel (Hotel Gega) just a minute's walk , as the main restaurant in Hotel Plaza is not ready yet. Overall, very satisfying trip to Berat!! Thank you for the wonderful service!

Le camere erano pulite, confortevoli e ben mantenute, con grande attenzione ai dettagli, il personale era professionale, accogliente e sempre pronto ad aiutare, rendendo l'esperienza ancora più piacevole. La posizione era eccellente, e l'atmosfera generale era tranquilla e rilassante.

L'hotel era pulito e molto tranquillo.La posizione era buona a molto placezyu può visitare Berat a piedi dall'hotel. Vi consigliamo di andare e rimanere.Il proprietario dell'hotel è stato buono e gentile.

Great place to stay, good location and winery visit was interesting.  Good place to relax and good food