Pakistan: hotel con spa nella provincia di Territorio della capitale Islamabad

Per la prima volta in assoluto sono rimasto totalmente colpito dal livello di servizio ricevuto, che ha cambiato la mia percezione non solo del paese, ma anche della città stessa. Tornerò sicuramente a Islamabad e quando lo farò, soggiornerò solo al Marriott Hotel, perché tutti lì ti faranno sentire a casa

The Hotel is Majestic, the traditional ambience and the design was very welcoming. Our room was clean and comfy with complimentary drinks like soft drinks. The breakfast buffet had a nice selection of local dishes. Overall, we were glad to have booked Serena Hotel for our first time in Islamabad.

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

Il servizio dell'hotel è molto buono e costoso. Quando l'hotel è in un negozio, ha appena raggiunto il proprio compleanno. L'hotel è particolarmente intimido per preparare la torta di compleanno. Se non vedessi la sorpresa dell'hotel, avremmo dimenticato che era il compleanno. Sono molto in movimento, soprattutto per un lungo viaggio all'estero. Grazie 🙏

Il buffet del tetto è per morire. Bianco, barbecue, deserti scrupolosi, eccellenti curry e salate scelte. Il personale di custodia è eccezionale di aiuto e di attenzione. Il salone esecutivo dispone di te' alta gratis per suite esecutive che hanno sandwich e frutta chat che sono deliziosi e te' cardamomo e latte serviti gratis tutto il giorno.