Cile: hotel con piscina nella provincia di Regione Metropolitana di Santiago

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

Overall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.

Vicinissimo all'aeroporto, con servizio navetta dell'hotel, molto comodo. La reception dell'hotel è stata molto gentile e la comunicazione è avvenuta principalmente in inglese e spagnolo. La camera era pulita e il letto era comodo, non un cuscino morbido. L'esperienza complessiva del soggiorno è stata molto buona

We came very late, 1:14am due to flight delayed and the Conceirge was still opened for us and received a warm greetings. Breakfast has various food. We stayed for 2 nights and will come back to our next trip!

Очень хотелось бы отметить завтрак с большим выбором блюд , обратите внимание, что завтра по выходным начинается позднее, чем в будни (уточните это время, если это критично для вас). В номере чисто, хороший душ, удобная кровать, классный вид из окна, на первом этаже небольшой бассейн, приятный бар с недорогим вином, мы даже застали диджей сет с приятной музыкой!

This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues. The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.

Eravamo molto frustrati quando arrivammo, avendo consigliato il nostro volo e l'ETA, e nessuno ci ha portato a prendere. Abbiamo dovuto pagare US$32.00 per prendere un taxi che era pazzo e quando siamo arrivati all'hotel ci è stato detto che i telefoni erano incasinati (come abbiamo cercato di chiamare diverse volte senza una risposta). Avrebbe dovuto esserci una forma di comunicazione anche tramite Whats app o email e non c'era nessuno. I telefoni erano stati abbattuti da dieci quella mattina. Prima che la tempesta iniziasse La sera abbiamo cenato e il servizio di tre persone era molto lento, con molte persone frustrate. D'altra parte, il giorno dopo, per pranzo, abbiamo avuto Monica e lei era una cameriera sorprendente.

Il servizio alla reception è stato eccellente e l'hotel è molto vicino alle attrazioni, raggiungibili a piedi. L'hotel è un po' datato, ma per il resto è buono.

Amo questo hotel. Molto meglio di molti hotel a Santiago stesso. Camere accoglienti e molto spaziose. Qualita' del colazione. La cena può essere un po ' lento...

INSTALACIONES y artefactos son viejos y deteriorados. Por ejemplo, la sobre tapa del wc estaba muy gastada. La puerta principal de la habitación no cerraba bien. Ante alguna emergencia podría haberse Travado. Los accesorios como jabón, shampoo, era solo para una persona y el monto pagar fue mayor que el informado por la página. Y el desayuno considero que no era variado, por ejemplo, faltan alternativas de de dulces, o no había tocino...