The room looked a bit dated but it was clean and comfortable. However, in the last 2 nights of my stay, the key card somehow did not register me as a guest which resulted in me having to go down to the reception to reactivate the card which was inconvenient, especially since I had already booked these 2 nights.
Please also note that the hotel takes a deposit of 200 rands per night and it should be paid in cash which was a bummer since Cape Town was the last stop in my trip and I didn't have that much cash anymore and I won't want to withdraw just for this. Unfortunately, it seems that cash is the only way to go since other payment methods will result in losses.
I ended up using my credit card to pay this deposit where they charged my card instead of placing a hold. When I checked out, they asked for all my card details including CVV to process the refund. Unfortunately, a month later, I still did not receive a refund on my card. It took another month before I got the refund via bank transfer. To my horror, I received 32% less because this was charged by the hotel's bank. The hotel stated that the hotel does not bear the transfer cost and claimed that my card did not work when they attempted to refund. However, the attempt to refund to my card was never mentioned in my e-mail correspondences.
In conclusion, the hotel room is generally pleasant to stay in but avoid using your card to pay the deposit to avoid the above problems.
Il soggiorno era brillante .... Non posso lamentarmi di niente ... Amichevole personale e grande servizio dal momento in cui cammini fino al momento in cui lascia ..... La disponibilità del personale che è nelle stanze per aiutarti è grande ... Non che sia mai venuto a questo punto ... Dove doveva contattarli tardi nite ... Servizio brillante che è certamente il mio nuovo punto di uscita da casa.
I love 5 star hotels and have been to many and this one is one of the best especially the concierge was really helpful and helped me arrange all activities on my trip.
It was a pleasure and breakfast was really good as well…
Ho trascorso un tempo molto freddo nel negozio di vino, bellissimo territorio, classroom, eccellente piscina, deliziosi colazione e, naturalmente, vino 😍😍😍
Abbiamo avuto una stanza sul secondo piano con una terrazza con formaggi - era una classe separata - la mattina prima del colazione era molto piacevole scendere sul sole ❤️
Separate grazie al personale dell'hotel con il resepshen 😅 Noi nel dipartimento nella sicurezza abbiamo dimenticato tutti 🙈 i nostri passaporti, diritti, tutti i soldi e tablet 🙃🙃🙃, ricordato 300 km dal Cape Igorny quando si trovava in un altro hotel, contattato Spier, Ordinato da Capo Town dal corriere e tutti noi portato in pieno e in sicurezza alla sera ❤️❤️❤️
Had a great time. Id definitely come bsck here. Decent breaky spread including a salad bar, scrambled eggs or omelette. Plus cereals pastries anf fruit.
Room was tidy. Had a safe. Gym was excelldnt. Staff were do lovely too.
Security guys were super helpful. You take a uber everywhere pretty much so this was a great base. Although did walk to shops and few attractions.
The hotel is fairly okay...The stuff were partly friendly. The breakfast menu was quite okay but i think they can do better by adding more variety..I did not like the fact that one of the days cups ran out so couldn't take coffee or tea.The rooms are small and cosy but very nice. Overall experience was awful as i had a fall out with one of the staff Members ( Thabiso) and the manager ( Thando ).....I had a parcel that i was expecting from Woolworths that did not come and upon trying to understand what transpired it didn't go well and i don't like the way they treated me as a guest.
Basic hotel but very expensive. I wasn’t expecting the room to be that standard, no bathtub, no bathrooes, amenities 3/10.
No swimming pool, but the website is showing that they do have a swimming pool.
Please do not stay here. Also the staff weren’t that
good.
Loved the rooftop restaurant/ bar but their menu is limited.
Non c'è una presa di ricarica accanto al letto, le prese nella stanza sono limitate, non vengono forniti asciugamani grandi o gel doccia, sono disponibili prese di conversione e asciugacapelli, c'è una cucina e un frigorifero, che è comodo per preparare i pasti, e ci sono solo 3 prese di ricarica nell'area pubblica
The overall experience was good, friendly staff and good installations, we liked the breakfast and the gym, also great views to the table mountain and lions head from the room and the pool. Location wise also great, walking distance to most things in the region. However, some structural issues should be mentioned. The windows are old, without proper noise isolation - they even open fully which is unusual for a hotel. We could hear the wind blowing very loudly, also the music from clubs around there during the night. The bathroom has a major design flaw and every shower unavoidably results in a completely wet floor.
Despite that, room was very cozy and comfortable.
Molto buono
89 recensione
8.8/10
Prezzo da
188.310 KRW
per night
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8.7/10
Molto buono
WWT88DoubleTree Cape Town - Upper Eastside was a wonderful experience! The hotel was spotless, and the staff were genuinely warm and attentive. From check-in to check-out, everything was smooth and professional. The location was convenient for business meetings, and it’s just a short drive to major attractions.
The room was modern, comfortable, and well-equipped for a productive stay. The amenities, including the gym and restaurant, were excellent. I really appreciated the delicious breakfast and, of course, the signature warm cookie on arrival! Highly recommended for business travelers and anyone looking for quality service and a comfortable stay in Cape Town.
ZZeeinchinaGreat place. Amazing amenities. Wonderful location right opposite Canal Walk. Could do with an AC. Should have a reception at 9 palms, not having to go to the Crystal Towers to collect keys. Wifi password should be given to guests at check in
DDon-CarlosI love 5 star hotels and have been to many and this one is one of the best especially the concierge was really helpful and helped me arrange all activities on my trip.
It was a pleasure and breakfast was really good as well…
UUtente ospiteThe overall experience was good, friendly staff and good installations, we liked the breakfast and the gym, also great views to the table mountain and lions head from the room and the pool. Location wise also great, walking distance to most things in the region. However, some structural issues should be mentioned. The windows are old, without proper noise isolation - they even open fully which is unusual for a hotel. We could hear the wind blowing very loudly, also the music from clubs around there during the night. The bathroom has a major design flaw and every shower unavoidably results in a completely wet floor.
Despite that, room was very cozy and comfortable.
DDaliBrasilUKGrande soggiorno per un conveniente e comodo aeroporto Stopover
Il mio hotel è stato molto confortevole, il servizio di navetta è stato puntuale e facile da trovare ~ rendendo il mio trasferimento aeroportuale senza stress.
La mia camera era molto confortevole, e io ero fortunato a avere una bella vista sulla montagna da tavola, che era un bel bonus! Il ristorante superava le aspettative - sia il pranzo che il colazione erano deliziosi, e il servizio era eccellente.
Il personale e i conducenti della nave sono stati tutti amichevoli e accoglienti, il che rende il mio breve soggiorno ancora più piacevole. Considerato il traghetto gratuito, il colazione complimentare e il senso generale di sicurezza (specialmente importante come un solo viaggiatore), il prezzo è certamente valsa la pena.
Sarei felice di rimanere qui di nuovo prima di un volo e lo consiglierei ad altri viaggiatori che cercano comfort e comodità.
JJason2023Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
OO.N.AIl Westin, Capo Town, è un vecchio hotel, ma continua a mantenere la sua presenza, la sua qualità e un certo livello elevato in Capo Town.
Abbiamo occupato una stanza di gestione e abbiamo anche avuto accesso al club di gestione sul 19° piano. La stanza era molto bella, con buona letto di legno, letto di alta qualità. Ciò detto, abbiamo dovuto presentare una denuncia sulla natura di fretta di come la nostra camera è stata pulita il secondo giorno del nostro soggiorno. Il letto non è stato fatto correttamente, il pavimento del tetto non era pulito, e il bagno era mezzo pulito. Non è buono per un hotel 5-star. Dopo aver denunciato, il custode ha modificato la norma e il livello di pulizia è stato elevato al livello più alto per la durata del nostro soggiorno.
Abbiamo ordinato anche cibo dal servizio in camera e la metà di quello che abbiamo ordinato non è stato portato - ci hanno dato qualcosa di diverso, ma dopo 45 minuti di attesa che l'ordine originale fosse portato a noi, abbiamo accettato con riluttanza l'ordine sbagliato, Mangiate il cibo e poi presentate le nostre denunce più tardi.
Il buffet del colazione era buono, ma non c'erano grandi selezioni di carne fredda nella sezione della carne fredda. È davvero necessario migliorare su questo.
Infine, la prestazione di servizi complessivi da parte di alcuni dipendenti richiede un miglioramento significativo. Alcuni del personale del ristorante sono troppo alti quando si parlano, e alcuni di loro hanno anche malvenuto e atteggiamento non scaldato/viva ai loro clienti. E'come se si sentessero che ci stanno facendo un favore, i loro clienti, servindoci. Non abbastanza per un hotel di questo standard, e alcuni di questi dipendenti devono essere riqualificati.
In generale, ci siamo divertiti nel Westin e ci ritorneremo certamente quando ci accingiamo a visitare la città del Capo.
AAishBellzzzWe booked the same room again on the 25th. Then we requested to check out at 1pm. We didn’t hear anything from no one. This morning at 10am there was knocking on our door. The lady said its time to check out. I said mo cause we requested to check out at 1pm. She went ahead and said there are extra fees and she will ask the front desk. 5min later knocked again on the door. Says no we cant stay and have to check out at 11am(note this was at 10:20am) when she told me, I went ahead and told her this is on them and we requested to leave later. She left, next minute, a man came back. All arrogant. Told me why didn’t I pack up my bags the previous night. Also said that if I dont leave cleaners will come. I said its okah they can come but I might still be busy packing up. He said if thats the case they can help me put my stuff outside. I told him I dont like the tone he is using and being aggressive. He said hr not aggressive but he definitely was and threatened me with security that will escort me out. He left and came back(note I was in my towel) he said he left me in my towel and I am still the same( note I took a shower, busy packing up stuff in the room as we came from abroad and had a lot of baggage) he said he is calling security. Then my husband came out of the room and told him why he using that tone with me and he been listening to him the whole time! This man immediately changed his whole tune when he saw my husband. So inappropriate! And disrespectful! Will definitely will not be staying here again.
UUtente anonimoThe room looked a bit dated but it was clean and comfortable. However, in the last 2 nights of my stay, the key card somehow did not register me as a guest which resulted in me having to go down to the reception to reactivate the card which was inconvenient, especially since I had already booked these 2 nights.
Please also note that the hotel takes a deposit of 200 rands per night and it should be paid in cash which was a bummer since Cape Town was the last stop in my trip and I didn't have that much cash anymore and I won't want to withdraw just for this. Unfortunately, it seems that cash is the only way to go since other payment methods will result in losses.
I ended up using my credit card to pay this deposit where they charged my card instead of placing a hold. When I checked out, they asked for all my card details including CVV to process the refund. Unfortunately, a month later, I still did not receive a refund on my card. It took another month before I got the refund via bank transfer. To my horror, I received 32% less because this was charged by the hotel's bank. The hotel stated that the hotel does not bear the transfer cost and claimed that my card did not work when they attempted to refund. However, the attempt to refund to my card was never mentioned in my e-mail correspondences.
In conclusion, the hotel room is generally pleasant to stay in but avoid using your card to pay the deposit to avoid the above problems.
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