Indonesia: hotel con servizio colazione nella provincia di Kalimantan Occidentale

È stato il nostro secondo soggiorno in questo hotel in 4 mesi. Abbiamo particolarmente apprezzato la terrazza a bordo piscina, dove possiamo ammirare l'alba mentre facciamo colazione. Il personale è stato eccellente, con il suo servizio e la sua attenzione.

L'orizzonte è strategicamente situato, il servizio è molto buono, molto pulito, le strutture sono molto buone, il cibo è delizioso, è molto adatto come destinazione per le vacanze familiari. Tuttavia, c'è una piccola suggerimento: la sedia rotta di legno è riparata e fornisce le trasmissioni televisive locali per la televisione in ogni stanza. Torneremo in vacanza a Horizon.

The only complaint I have about the hotel is the wifi. My room was at level 5 and I thought the reason it's slow was probably due to the room distance from the router. Then I asked to change room and they gave me 1 at level 6 which is very near to the router. And no, the wifi is still terrible and almost non-existence. It is connected to the wifi but there was no internet connection.

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

Abbiamo passato per Pontianak per un paio di volte e siamo rimasti qui entrambe le volte. E' facile arrivare alla navetta a Sukadana e il bus Damri fermo a Singkawang - grandi ristoranti vigneti vicino e noleggio moto vicino alla porta. Molto conveniente. Abbiamo avuto un problema con la nostra stanza e il personale ha cambiato immediatamente la nostra stanza - molto gentile ed efficiente. Ci hanno anche lasciato i bagagli nel loro ufficio sicuro, così potremmo viaggiare un po' più leggero. L'hotel stesso potrebbe fare con un passaggio. La reception ti fa sentire come se tu stai entrando in un hotel di classe superiore, ma poi si arriva alla tua stanza e è povero. Lastre e asciugamani in forma, doccia moldata e patch di vapore nelle pareti, tende devono cambiare e lavare. Purtroppo sembra essere la norma negli hotel che abbiamo soggiornato a West Kalimantan.

Mi è piaciuto stare in questo hotel. - Grande e spaziosa stanza - Buon colazione. - Buona piscina con vista sulla città - Il servizio del personale è eccellente - Grande posizione

+ Location is great. Near the city center & surrounded by a lot of cafes, restaurant, supermarket, food places, etc + Room is big. + The breakfast is amazing. I like it - The cleanliness is not too good. The cleaning service must pay more attention about this. Overall, I like staying in this hotel. I will come back again.

The hotel good , the aircon is also cold . Everything was fine . Only the downside is im almost trip because one of the tile is actually loose and left a big gap .

Foglio di letto non pulito, non bianco ma già diventa grigio 🙈 Piastra di doccia VERY VERY slippery, it's dangerous for children or elderly !! Non è possibile accogliere la richiesta del cliente

Will avoid this hotel in future visits to this town. Too much a walk to downtown with poor sidewalks and crossings. Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy. Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers. Room was very basic yet so called 'superior' room.