Hotel 4 stelle a Città del Messico

Very convenient location within the airport. The reception staff were friendly and helpful. Some features were surprisingly lacking though for a hotel of this standard. On arrival we were warned that there would be no hot water in the bathroom due to it being powered by solar. Having a cold shower after a long flight was not a pleasant experience. We had also pre-booked and paid for breakfast and the staff then tried to charge us again for it. The room was good, average level of bed comfort but fine for one night.

Le piccole camere moderne, ma una grande posizione per i viaggiatori di business direttamente attraverso il WTC.

L'AC è stata la ragione principale per cui ho scelto il posto. E' più come un appartamento di servizio che un hotel, dal momento che non era disponibile la pulizia giornaliera (puoi chiedere a un canone). Il pavimento non si sentiva abbastanza pulito. Portate i vostri pantaloni. Il personale presso la ricezione era per lo più amichevole e utile. La posizione era conveniente con posti di cibo intorno. Le pareti sono leggermente sottili. Si può sentire ospiti rumorosi al corridoio. Non è un problema se la gente è considerata abbastanza per tenere le loro voci in basso.

We really loved staying at Tonala. The hotel is located in Roma Norte, a trendy neighbourhood in Mexico city. We could walk to all the nice restaurants ans cafes for food and drinks. There’s a really popular cafe downstairs for pastries, breakfast and coffee. And there’s a famous seafood restaurant as well as a fancy Michellin reservations-only restaurant next to it, right across the street from the hotel. Walking to the historic centre, La Condesa and the museuems took us about 15 minutes or so. The room is spacious and came with a great shower with working hot water. The air-cons worked really well in both the living and bed rooms. The laundry room is free to use from evening onwards. And the rooftop pool was great for a quick dip. Overall clean not just in our room but the stairs, lobby and rooftop and lift. Definitely 5-star and I would gladly stay there again when I next visit Mexico city.

I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.

Great hotel to stay at if you arrive late in Mexico City. Service was welcoming and friendly. Very nice room with great insulation, so I didn't really hear all the construction going on at the airport. Very pricey, but worth it if your other hotel in the city doesn't have a shuttle service to pick you up late at night at the airport.

L'hotel era buono in generale. La stanza era pulita e organizzata, pulita, senza problemi. La doccia era bella e calda, comoda letto e una cassaforte, tutto bene. Tuttavia, nessun minibar o frigo, che forse è un po 'sottomarino per un hotel 4 stelle, ma era buono per me. La posizione era buona, relativamente vicino al centro della città e con diverse opzioni di trasporto pubblico vicino. (Anche se ho trovato il trasporto pubblico molto confuso in Città del Messico) L'unica domanda che ho fatto era che ho prenotato inizialmente attraverso un altro agente e quando sono arrivato all'hotel mi ha informato che la prenotazione era stata cancellata lo stesso giorno che l'ho prenotato, e non mi offrirebbero la stanza o il prezzo corrispondente alla prenotazione originale, Perciò, la seconda prenotazione era di circa 8 euro più costosa, non molto, ma irritante, ma ho contattato l'altra agenzia e mi ha informato che era dovuto a un fallimento della conferma che si stava per passare alla fine, quindi non la colpa dell'hotel.

We stayed at Royal reforma last time and it was an awesome experience. Everything was perfect, from the facilities to the service. We truly enjoyed our stay and would love to come back again.

Beautiful hotel, great location, but unfortunately, the noise makes it extremely difficult to recommend staying here. The music from the rooftop bar starts getting louder around 6 PM and continues until approximately 2 AM, and it seems to get progressively louder throughout the night. It was genuinely impossible to relax or sleep in our room. We were even given earplugs, but they did very little to help. If you plan to be out until 2 AM every night, you may not notice it. But if you are looking for a relaxing hotel where you can come back, unwind, and get a good night’s sleep, this is honestly a terrible experience. We also booked a Deluxe King room but were put in a Queen room for our first night. We were not able to get into the correct room category that we booked until after 5PM the following day because the Deluxe King room was ”not yet clean.” No upgrade or compensation was given for this mistake. It’s a shame because the property is beautiful but a hotel room that you cannot reasonably sleep or relax. I would strongly recommend asking about the noise before booking.

El hotel está muy bien cuidado. Las habitaciones amplias y limpias. El desayuno nos encantó. Pudimos comer comida local.