Hotel 3 stelle a Albuquerque

The check in lady is sweet and great, the place makes you feel welcoming. We used to stay in ‘Hamxxx’ (opposite street), but find this place better. We lived on the 3/F and near the escalator, but the bad smell of the rubbish is very strong around the escalator area, feels like in a dumpster pit. Hope management can move the super full rubbish bin away to somewhere else.

Il personale era professionale e amichevole qui. Abbiamo prenotato un standard con un letto di dimensioni reali.La stanza a questo ramo - Albuquerque East non ha un odore di meraviglia e è pulita e ha un'internazionale che è stato bello. La colazione e il personale erano tutti utili e amichevoli.Bonus: la nostra camera aveva anche una bella vista sulle montagne. La stanza è stata molto diversa da quella di Holiday Inn Houston East-Channelview, e non è stata molto amichevole e utile (salvo per la signora bengalese, che probabilmente era il manager del desk front), ma ha un odore strano. Il ristorante ha un ristorante molto salino, il colazione era buono e la posizione era buona. Questo era solo il plus per il ramo Houston East Channelview.

I really appreciated the staff , real problem solvers and genuinely nice people. One even helped me find a less expensive place to stay to fit my budget. Complimentary coffee ( varied options) , water dispenser in lobby, and a fantastic very large tv in the bedroom were some draw cards. I could use my Netflix membership easily . I didn’t get the included breakfast as I booked through a third party so explore booking direct . The breakfast sounded good:) . It certainly offers a far nicer ambience than the less expensive place I relocated to . Their Nice carefully picked staff make a big difference. They should all be complimented ! :)

the cleaning lady knocked at my door TWICE before the check out time of noon, once at ca. 09:30 and another at ca. 1130. I complained to the receptionist, who had the cheek to ask me if I had put the do not disturb sign on. The lack of courtesy at this hotel is stunning. Next time (not with me though), try knocking at everybody's door every hour. This is NOT a welcoming place and should not be patronized.

The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.

Receptionist was very friendly and knowledgeable. The room was spacious and clean. The showerhead needs to be replaced. The water pressure is not that good and there was no fan that worked in the bathroom. No free breakfast. However, they do have a wait surface kitchen. Paid six dollars for one egg and another six dollars for one piece of bacon.

This is a nice hotel, very clean, great breakfast. However there are some downsides we don’t like: the pool’s water is not that clean and the room service is not that good. When we enter the room on the first day, there was no bath towels at all, I went down to the front desk and asked for some. The second day, after we came back, it was already after 5pm, the room service hasn’t show up yet, I called the front desk and it took a while for them to show up to change my towels.

Stavo cercando un posto per soggiornare vicino all'aeroporto di Austin. A causa della pulizia e del piacere di questo hotel, ho deciso di soggiornare nel loro hotel sorella a Georgetown! Con le strutture e la pulizia di questo hotel, merita sicuramente un rating più alto! 

Abbiamo prenotato una camera del re, pagato per la stessa e ricevuto conferma. Solo dopo aver fatto check-in e andato in camera, abbiamo scoperto che era 2 letti doppi. Quando mio marito andò a cambiare le camere, una persona al tavolo disse che i re erano tutti prenotati e l'altra persona al tavolo diceva che c'era un modello e non c'erano letti di re. Evidentemente non erano interessati a aiutarci, e dato che avevamo già scaricato tutto il nostro bagaglio, ci siamo rimasti li. AVERTENZA che ciò che li prenoti non sia quello che hai ricevuto, e in loco, e ciò non è stato spiegato da nessuna parte.

Hotel is okay,it's an older unit in a rough part of town.Trash outside and inside my room,hallway and rear entrance was not emptied daily.Car in rear parking lot was vandalized while I was there, not my car, there were many warning signs not to leave valuables in cars.I was there 2 1/2 days never received new towels for the ones I used,although bathroom and room was clean when I arrived. Had a bad problem with the room door opening from the outside, I am fairly strong ,but I had to hip-check the door every time to get into my ,it's so obvious that cleaning staff must have reported It was that hard to open,I am easy-going but it needs reported and repaired.