Hotel a Albuquerque

"The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable."

"Il miglior posto per rimanere in ABQ. Sono sempre puliti e più sicuro e confortevole"

"非常優雅，房間設施不新，但是很乾凈，景色很美。"

"整體都挺好的，有24小時星巴克免費咖啡，值得推薦。"

"Nella città antica della storia, hotel vicino all'aeroporto e molto conveniente da viaggiare.Circa 15 minuti di auto dal museo del Toxico e dal negozio di souvenir.Alto apprezzamento per il servizio dell'hotel!"

"Non è buono in tutti gli aspetti.Ma la stanza del primo piano è molto oscura, e il secondo piano non ha ascensore."

"Overall, the feeling is pretty good."

"This is a nice hotel, very clean, great breakfast. However there are some downsides we don’t like: the pool’s water is not that clean and the room service is not that good. When we enter the room on the first day, there was no bath towels at all, I went down to the front desk and asked for some. The second day, after we came back, it was already after 5pm, the room service hasn’t show up yet, I called the front desk and it took a while for them to show up to change my towels."

"Il personale era molto cordiale, l'hotel era molto pulito, la sicurezza era molto attenta, la colazione era fantastica?"

"When we got to the hotel for check-in they had freshly baked cookies which were absolutely delicious! That's something we haven't had at any of the other hotels the past 3 weeks so it added a bit of a personal touch. I'm not a coffee or tea drinker so I was glad to see hot chocolate was available at all times. Staff were excellent and the room was good and updated too. The breakfast was good too."