Sanya: hotel con bar

"Our stay at this hotel was wonderful from start to almost the very end….. and because of the last encounter I would unfortunately leave it as 3/5. The room was spacious and well-equipped, providing everything we needed for a comfortable visit. We especially loved having a balcony with a tub on it, which made for such a relaxing experience. The outdoor pool was beautiful and refreshing, and having on-site laundry facilities was a huge convenience. Aspecial highlight was the Russian-speaking translator, who was incredibly helpful and even assisted us in booking a buffet dinner and another hotel, both of which we thoroughly enjoyed. Throughout most of our stay, the service and amenities were truly excellent. Unfortunately, our experience took a disappointing turn on the last day. The day before checkout, we were OFFERED a late checkout. When we asked if there was a charge, the staff said it was free—but only if we left a good review. Since I was already planning to leave a positive review, I agreed. However, on checkout day, things became uncomfortable. Around noon, we received a WeChat message saying our keys needed to be exchanged because they would soon stop working. A staff member brought us new keys and a couple of complimentary drinks, but then insisted that I write a positive review on the spot. I explained that we needed to pack and would write it later, but she stayed for about 15 minutes, pressuring me to post the review immediately. I repeatedly said I felt uncomfortable and pressured, which completely undermined the goodwill from the rest of our stay. After she left, the hotel continued to send apologetic messages, offering various gifts—a toy, a candle, even a complimentary afternoon tea—to make up for the encounter, but by that point it felt more like a trap than a genuine apology. This incident unfortunately spoiled an otherwise fantastic stay. Everything else about the hotel was truly excellent, but this aggressive push for a review left a very negative final impression. I hope management addresses this issue so that future guests can leave with only the positive memories this property is otherwise capable of providing."

"È l'hotel più nuovo della baia di Yalong. Atmosfera piacevole in tutto l'hotel, ci siamo trasferiti dall'MGM Grand Hotel, un po' affollato e vecchio. Questo è molto meglio: meno gente, l'esterno è tranquillo, la spiaggia è vicina, perfetto per i bambini, con tantissime attività per loro. La colazione a buffet offre un'ampia scelta, soprattutto di cibo occidentale. La camera è davvero pulita e con arredi nuovi. Un ringraziamento speciale all'Ambasciatrice Rosie, che lavora alla reception, ci ha fatto un upgrade della camera alla sezione familiare con accesso completo alla colazione."