Atlantis Sanya

Excellent facilities for family with kids. Very nice view from room. Overall great experience during the stay.

Cleaningless The hotel room initially toilet was not cleaned properly but subsequently house cleaning is great. They provide lots of complimentary drinks too. Service They assigned a butler Arif who is friendly devoted to his job and will message you daily whether require to do booking and offer discount. He gave me 4 pink dolphin as a gift despite not using his service, it will be great if he do check whether my kids is boy or girl. Both my boys don’t like it so we returned 2 dolphin with tips to him. Remember to do a positive feedback and screenshot to him immediately after your stay or he will keep pester you to do it right now. He is very hardworking. Concierge not willing to go extra mile to send us to railway station despite nearer than airport. For a 5-7 star hotel, the service is below par compared to the 3 star hotel stayed previously and the 5 star hotel after it. Service is very important and they left me uncomfortable and disappointment. I place it 2 star instead of 1 is that at least they did a birthday cake for my friend upon requesting earlier. Location The location is horrible to me as the dutyfree shopping mall nearby does not permit me to do any purchase as my outward bound flight is at Meilan instead of Phoenix airport which my country does not fly to. It worsen the shopping experience and the food nearby is a sky high rate. Waterpark The only plus point i would rate it great is for the aquaventure water park which is fun and included in the package. The staff is friendly and guide things well to ensure all is safe and secure. The aquarium is very small but still considered good, given its included in package Breakfast I dined twice in Saffron and it was horrible. Food is very oily, carbo food, place is big, messy and many duplication station. They stuffing hotel guess with carbo and food that is oily. There is no changes in food when i dine the 2nd time. Its worst than 3 star hotel. All 8 of us dislike the food, 2nd time i left in 10mins seeing still no changes. My boy only have 1 slice of bread. Had to spend money to dine elsewhere. Check out immediately early that day as there is no other place to dine early morning. I dined once in kaleidoscope which i find at least match standard of 4-5 star hotel. The food is much better, there is no duplication and at least have some protein food. Place is big but much more organised. So if you booked the hotel, i recommend you to dine here instead of Saffron. Overall i recommend the aquaventure park and low season stay as price is still acceptable. Not recommended for high season pricing as there is many better options. The rating is based on 5 star hotel expectation.

Superbly great hotel for our family, took the Imperial Club room & gotten a free upgrade. Special mention to Arina, she’s really helpful & never missed my messages albeit after working hours. It’s time for her to get her pay rise / promotion. Will surely come again if we are to visit Sanya again. Thanks for your hospitality…

We had such a wonderful stay at Atlantis Hotel for a wedding anniversary celebration. Arina, super helpful staff, arranged upgrade of our room to high floor with imperial club access for breakfast, afternoon tea and dinner. Over the stay, she responded fast with clear and detailed information. The room is decorated with full heart that we can feel. The dining Song Helou at the hotel is fantastic too, tasting surprisingly supreme. Aquarium and waterworld, perfectly fit the stay. We definitely thank you for Arina and the hotel to let us have such a wonderful stay.

I have booked 3 night stay in Imperial Club Deluxe Ocean View King Room. While checking in, pleasantly surprised that was given a free upgrade to Deluxe Suite. And a Hotel Butler was assigned to serve me. I am very please with the services given by my assigned Butler, 【小海龟】. He is responsive and friendly. He has timely feeding lot of information in resort activities and facilities. It is really helpful. I like the spectacular view from the room balcony. I am also grateful to be able dining in Imperial Club at 48 floors, where provided a quiet and less crowded place, for breakfast and afternoon tea. In Alantis Sanya, I believe that there are something to do for anyone in different ages. I like the most is having a walk along seaside in the evening, the entertaining show in aquarium.

Superb service from the butler Elena Hu and her team. Room is big and spacious. Amenities are good. My booking covers 2 adults and 2 kids (below 12).. One of my kids is 13. But I cannot incrementally top up his to an adult. I need to separately pay for an adult, hence forfeit the one child. The room while comfortable, is dated. Heard from Elena that they are in the process of refreshing the facilities.