Hotel in zona Shop Amigável, Porto

Great hotel with massive rooms! Spent two nights here and while a short distance into the centre of town (around 25min walk) it is still a very handy location particularly if you have a car with you (parking = €10 per day). Uber into town can cost between €5-€10. Breakfast offered a wide selection and everything was very tasty, particularly the mimosas! Would definitely recommend to others. Staff all very friendly.

This is my second times to be here in Porto I know this hotel is new this year and everything seems very perfect for me, the environment, the service from the reception, the attitude for from all the colleges as it belongs to Marriott group I can confirm the hotel level is satisfactory to the group, but the most critical point for me is the water flow from the tap in the washing basin and also the showerhead. It’s extremely slow and nearly to 0 I had a really bad experience when I took a shower, and also when I would like to wash something from the washing basin  I feel a pity for it I hope next time the hotel can improve it otherwise, I will not take my 3rd time here

L'hotel è molto lontano dalla città e dal centro principale intorno al fiume. Tuttavia la stazione della metropolitana è molto vicina per poter andare intorno facilmente e a un prezzo ragionevole. La stanza era piuttosto piccola e non massa di spazio di attacco ma adatto per la nostra 4 notti pausa. Questi erano gli unici leggermente negativi. L'hotel era molto pulito, bellissimo bagno moderno. Il personale era davvero gentile e utile. Colazione adeguata con buone scelte. Abbiamo trovato questo hotel molto più economico di alcuni dei vicini alla città, quindi abbiamo trovato grande valore, quindi non ha importanza pagare per qualche taxi e metri. Sicuramente consigliere. IVA c'è un piccolo bar di famiglia a corto corno.. Cervella e vino circa 1 euro ciascuno!!

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

Nel settembre 2023 abbiamo viaggiato con un gruppo di 39 persone, che si trovano 5 giorni all'Hotel Jaguar. Il servizio è stato sorprendente, grande grido a Marta Revlas che è andato oltre e oltre le nostre aspettative. Le camere erano pulite e bellissime, il personale della cucina ha fatto un lavoro straordinario per nutrire il nostro grande gruppo, il cibo era straordinario e superato le nostre aspettative. Non posso dire abbastanza sul grande servizio che abbiamo ricevuto in questo hotel, è stato il miglior hotel del nostro viaggio attraverso il Portogallo e in Spagna. Ben fatto l'hotel Jaguar!

Checked in on 18/04/23 for a birthday treat with a friend. Staff were very courteous, nothing too much trouble. Hotel was spotlessly clean, and breakfast was plentiful. My roommate forgot her toothbrush and was given a free toothbrush and toothpaste. Happily printed off our boarding passes for us for our flights home. 10/10

Comfortable rooms and location easy enough to get into all parts of the city using Uber, which are very reasonable and cost around 3 euros to the furthest point at the river. You could walk but my father has some mobility issues and the uber was much faster, allowing us to expore poroto without tiring from the walk into town. The hotel is kept well, is cosy and inviting once inside, dont be put off by the exterior. Rooms were very well designed for the price bracket. Attention to detail of items in the bathroom need to be addressed though. Soap dish was loose on the wall as was the faucet on the bathroom sink. Small details that bring an otherwise very nice room below its potential. Although a little firm for me, I still slept very well on the bed. No external noise heard and quiet and effective air conditioning. The safe was an issue for me. We had 2 rooms and the safe was not bolted into the wardrobe, you could remove the safe if you wanted to. This makes the safe redundant and concerned me. The front desk also do not have their own safe for guest valuables. However we had no issued and our belongings remained untouched. The hotels did lock our belongings into a storage room on our last day. I would definitely stay here again and I think this hotel offers both an element of luxury whilst remaining a mid priced option. The staff were also very helpful and attentive.

Nella seconda delle due notti passate con la mia ragazza abbiamo sentito forti rumori provenire dalla stanza adiacente. Un uomo urlava e sbatteva qualsiasi cosa, oggetti, ante dell'armadio e colpiva anche il muro. Son sceso alle 5.50 in reception per avvisare e mi è stato detto che avrebbero chiamato la polizia. Alle 6.20 ho richiamato in reception e mi è stato ripetuta la stessa cosa. Alle 9 del mattino mentre uscivo ho chiesto informazioni e al desk mi han detto che erano aggiornati tra il turno della notte e del mattino. Quando ho fatto il check out abbiamo sentito di nuovo l'uomo urlare. In un hotel in cui non si possa garantire la sicurezza degli ospiti non vorrei entrarci nonostante mi sia piaciuto l'arredo e abbia pagato un prezzo molto conveniente. In più, nello stesso periodo c'era anche una scolaresca nella struttura. Io e la mia ragazza abbiamo la certezza ci fosse una donna nella stanza ma l'avevamo sentita la sera intorno alle 23 prima di dormire. Dal sorgere del problema al checkout non abbiamo mai avuto informazioni a riguardo e non sappiamo le condizioni della poveretta. La polizia o la vigilanza non sono MAI arrivati.

La persona alla reception è super dolce e cordiale. Bella posizione, camere pulite e grandi. Completo rapporto qualità-prezzo.