I stayed in Room 1505 from 26th to 27th. I booked this hotel to enjoy a luxury, relaxing experience after my city centre stay and before my flight home, but unfortunately it didn't deliver.
The room and facilities were decent, though the images of the gym on Trip are completely different to the actual gym ( smaller, different room entirely, less equipment) was misled here. The bed was very firm, which made it uncomfortable for me. The Nespresso machine in the room also didn't work. Unfortunately, the service was far below what I would expect from a 5-star hotel.
The pool towels were dirty, and the receptionist at check-in gave me incorrect information regarding breakfast and access to the facilities. I also noticed other guests being offered a welcome drink at check-in, but I wasn't offered one, which made the service feel inconsistent from the outset.
My Chromecast wasn't working either, and despite calling three times, I waited over an hour for someone to come and fix it, having to explain the same issue each time.
After checking out, the service was virtually non-existent. As I was waiting for my flight, there wasn't even complimentary drinking water available, and when I asked where I could charge my phone, the staff were unhelpful. Most of the power outlets I tried weren't working, and when I eventually found one in the bar area, I was left with the impression that I was expected to make a purchase just to use it.
While I appreciate that the staff may be under pressure or overworked, the overall atmosphere was disappointing. Very few staff members appeared welcoming or engaged, and many looked unhappy to be there, which had a noticeable impact on the guest experience.
Overall, this was not the luxury experience I had expected, and unfortunately, based on my stay, I would not choose to stay here again.
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