Hotel in zona Jardim da Corujeira, Porto

If possible, I would suggest avoiding this hotel. There were many issues with this stay. Let me attempt to break this down in a structured way: Hotel: This hotel has no Porter, no trolley cart. So if you’re traveling with a family and have bags / need baggage assistance you’re on your own. There are A LOT of mechanical issues at this property. When I went to use the urinal in the lobby the pee quite literally just poured out the bottom of the urinal and straight onto the floor as though the plumbing were not even connected. Yikes! And they admitted that they were aware when I told them they NEED to close that bathroom. The entry way automatic doors were misfiring. Randomly opening and closing. Kind of like an obstacle course. The elevator sensors didn’t work and on 3 occasions tried to eat me or my kids. At one point the elevator door closed so violently that it knocked me backwards and my 2 and 5 year old were left in the elevator by themselves. Thankfully they pressed the correct floor number. Service: As a Lifetime Titanium Elite we’ve grown to appreciate the little things that a property can do to make your stay special. That’s not really in the vocabulary for this place. For starters, we booked 2 rooms because we knew that with 2 kids and 3 adults we needed to have space. Despite reaching out to the hotel and letting them know that we’re a family traveling together they tried to put us on 2 separate floors. Cmon. Also we submitted our Suite Night Rewards which is a voucher that you earn and it entitles you to a suite upgrade if one is available. Not to be confused with just “expecting” an upgrade. Oddly (and against company policy) they redeemed our Reward but then didn’t give us a suite because they claimed that only the room that the person with the status was staying was eligible. Sorry, but that’s not even remotely true. It’s like saying that you can only redeem your points for the room you’re saying in. 🤣 And let’s talk about the little things. Water. Guests with status are entitled to 2 bottles of water per night. I’ve stayed at over 100 properties. Congratulations AC Porto on being 1 in 100 in the worst possible way. They refused to give us water and advised that we could buy it from the mini bar. We were given 1 bottle per room. So 2 total bottles of water for 5 guests. For 1 night. If you have status and you’re reading this, I apologize for making you spit out your coffee. But seriously. It’s bizarre. You have to stay 75 nights per year to earn Titanium status so there’s a lot of revenue being fed to the chain. It’s a bottle of water for fffffs sake. Oh and again, for folks with status, you’ll know that you receive a welcome gift. It’s either points or breakfast. Here at the lovely AC Porto their breakfast is €15 per person, and the Welcome Gift is €10 credit. So in essence they’re giving you 1/3 of breakfast. And that’s only for ONE room. They do not extend that amenity to the second room that we paid for. Room: S

Great concept, excellent transport links. Really liked the vibe and local neighbourhood had good places to eat

very pleasant space. excellent location. Very good restaurant and breakfast, but Restaurant menu could have more options, very friendly staf. Spacious and comfortable rooms. very nice landscape. a good alternative for those who want to stay away from the hustle and bustle of the center

L'intera zona è più vecchia e la moderna dell'hotel è molto importante.E'piu' vicina alla stazione ferroviaria, camminare per 12 minuti. Non ci sono molti pasti intorno, c'è un negozio di pizza accanto a lui. I ragazzi sono molto esperti, il servizio è attento, il prezzo è anche buono. Nel complesso, il consumo del Portogallo nell'Europa occidentale è il più basso.

This place is actually an old motel that has clearly gone bankrupt and still tries to get naive customers to a trap. It smells of mold, there is no shower ( just a broken whirlpool ), there is no maintenance and the staff is clearly unwilling to look after the guests. To make it worse - if possible - they tried to cheat Booking pretending I was not there ( although I have my credit cards statements to prove ) just not to pay their commission. When I wrote this on the Booking review the owner was extremely impolite and aggressive , as his plote was denounced. Honestly, it makes no sense staying there even if it was for free. Run away from this joint!!

Nel settembre 2023 abbiamo viaggiato con un gruppo di 39 persone, che si trovano 5 giorni all'Hotel Jaguar. Il servizio è stato sorprendente, grande grido a Marta Revlas che è andato oltre e oltre le nostre aspettative. Le camere erano pulite e bellissime, il personale della cucina ha fatto un lavoro straordinario per nutrire il nostro grande gruppo, il cibo era straordinario e superato le nostre aspettative. Non posso dire abbastanza sul grande servizio che abbiamo ricevuto in questo hotel, è stato il miglior hotel del nostro viaggio attraverso il Portogallo e in Spagna. Ben fatto l'hotel Jaguar!

Io e la mia famiglia pianificano una vacanza in Algarve, ma come i voli diretti non correno ogni giorno a Faro, abbiamo deciso di fare un breve viaggio a Porto 3-day prima di andare a Algarve. Abbiamo visto Almada Domus su Expedia e abbiamo deciso di rimanere lì, poiché le foto sembrano belle e descrive la sua posizione come molto centrale per tutte le attrazioni turistiche di Porto. Purtroppo, dopo aver fatto la prenotazione, abbiamo capito che l'hotel è effettivamente situato a pochi isolati dalle strade principali e richiede un corto salto di montagna per arrivare, che sarà una sfida per mio marito che soffrisce di ripetere Achilles Tendinite che rende difficile camminare e richiederebbe aiuto a camminare.Lo stesso giorno, entro 2 ore dalla prenotazione, ho mandato un email all'hotel per chiedere l'annullamento. Ho spiegato a Fabio (che presumo sia il manager/ proprietario dell'hotel) la mia situazione e in quel momento sembrava disposta a soddisfare la mia richiesta, ma mi ha consigliato di contattare direttamente la Spedia. Poi ho parlato con Expedia e mi è stato detto che possono cancellare gratuitamente dopo aver confermato con l'hotel che sono a posto con esso. Più di 20 e-mail con l'hotel dall'ultima sera, e questa mattina Fabio ha improvvisamente cambiato il suo tono e ha detto che non permetterà una cancellazione gratuita e che dovremo pagare una penalità del 50%. Poiché la prenotazione è ora “al di fuori della finestra di cancellazione 2-hour”, e sarebbe “ingiusto per gli altri ospiti” (anche se ho contattato l'hotel per cancellare entro 2 ore dalla mia prenotazione, sperando di minimizzare l'impatto sul loro business). Mi è stato anche detto da Fabio che “Porto è una città di montagna come Lisbona, che non è amichevole per le persone con difficoltà a camminare” e ha detto, ma possiamo Uber ovunque.... Sono stato molto sconvolto dalle sue ultime osservazioni e chiaramente deluso dal fatto che non volesse aiutare, anche se diceva che sarebbe stato all'inizio quando mi sono contattato per la prima volta.

La persona alla reception è super dolce e cordiale. Bella posizione, camere pulite e grandi. Completo rapporto qualità-prezzo.

Thank you for giving us such a fantastic experience, your hotel and the views from our room were just outstanding! We loved reading about its history and about its floral theme - thank you. We had outstanding service from all your wonderful staff, even although some of them are still learning they tried their best to be helpful. Special mention goes to Rishi Raj in the Dining room for being so very helpful and efficient, always going out of his way to give us excellent service. Also, Andre in the bar, although still learning his trade, was very friendly and efficient. Tomas and all of the receptionists were constantly helping us and were very friendly. We thank them so much for upgrading us to a beautiful junior suite as we were celebrating our anniversary - so very kind and thoughtful. The girls cleaning our room did so extremely well. We would definitely recommend a stay at this beautiful hotel, being right beside the Douro river - you couldn't get a better position from our room on the 8th floor! The view of the river and sunsets were just spectacular. All I have left to say is thank you so very much to all the wonderful staff at the Pestana Douro for helping us have a wonderful holiday ! Porto is just beautiful and definitely worth a visit 😍