Recensioni su Citadines Walker North Sydney

Risposta dalla struttura: Dear Guest,Thank you for your valuable feedback! We're glad to hear you enjoyed our convenient location near Victoria Cross metro and appreciated our service, especially the early check-in after your flight.However, we sincerely apologize for the dust issues in your room and the inconvenience with the toothbrush request. Your comments regarding cleanliness will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for an even better experience next time!Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

Risposta dalla struttura: Dear Guest, We are truly sorry for the inconvenience caused by the ventilator system and dust you experienced, as well as the obstructed view in Room 2016. Your comfort matters to us, and we’re addressing both issues with our engineering and housekeeping teams immediately. We appreciate your understanding and hope to provide a flawless stay at Citadines Walker North Sydney.Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

Risposta dalla struttura: Dear Emilyln,Thank you for taking the time to share your experience. I’m very sorry to hear that the cleanliness of your room did not meet expectations, especially regarding the blanket and overall dust levels. This is certainly not the standard we aim to uphold at Citadines Walker North Sydney.I’ve shared your comments with our housekeeping team to ensure this is addressed immediately. We truly appreciate your feedback, as it helps us improve. I hope we’ll have the chance to welcome you back and offer a more comfortable and pleasant stay.Warm regards,Andrew LinsonAssistant Guest Service Manager

Risposta dalla struttura: Dear Addrr1,Thank you for the 10-star review! We’re absolutely thrilled to hear that you had such a fantastic experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service.We look forward to welcoming you back to Citadines Walker North Sydney in the near future!Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

Risposta dalla struttura: Dear Anonymous User, Thank you for your feedback! We apologize for the issues you experienced with cleanliness, the air conditioning, and the missing bottled water. We'll address these concerns to improve future stays. We're glad the location was convenient for you and hope to welcome you again soon! Kind Regards, Clarissa Guevara - Guest Service Manager

Risposta dalla struttura: Dear Maggie, Thank you for your feedback! We're glad you enjoyed the hotel's location, nearby coffee spots like Public Coffee, and the great views from your corner room. It's wonderful to hear you had a great time exploring Lavender Bay and Milsons Point. We hope to welcome you back soon! Kind Regards, Clarissa Guevara - Guest Service Manager

Risposta dalla struttura: Dear Guest,Thank you for staying with us and for your kind words about our service and cleanliness. We’re sorry for the inconvenience and will promptly address this to the relevant departments and enhanced housekeeping. We appreciate your feedback on breakfast value and lift wait times, and will work to improve both. Your insights are invaluable, and we hope to welcome you back soon for an even better experience.Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

Risposta dalla struttura: Dear Bilguun,Thank you for bringing this to our attention.Upon reviewing your reservation, I can confirm that our standard Studio rooms at Citadines Walker North Sydney are equipped with essential amenities, including a refrigerator and electric kettle. However, they do not feature a microwave. This aligns with the information provided on our official website and other booking platforms.For guests seeking accommodations with more extensive kitchen facilities, such as a microwave, we recommend considering our Studio Executive or Premier Suites. These room types offer kitchenettes equipped with a microwave, allowing for greater flexibility during your stay.We apologize for any confusion and appreciate your understanding. Should you have any further questions or require assistance with future bookings, please don't hesitate to reach out.Warm regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

Risposta dalla struttura: Dear Guest,Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you enjoyed our hotel's location and the friendly service provided by our team. It's always our goal to create a welcoming atmosphere for our guests, and your feedback reaffirms that we're on the right track.We look forward to welcoming you back to Citadines Walker North Sydney in the future.Warm regards,Jidhadh AhmedGuest Service SupervisorCitadines Walker North Sydney

Risposta dalla struttura: Thanks for your feedback! We're glad you liked our location. We sincerely apologize for the issues with your bathroom's cleanliness and the missing bin bag. This has been addressed with our housekeeping team. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.Warm regards,Mohamed JidhadhGuest Service Supervisor

Risposta dalla struttura: Thank you for sharing your experience, and we are truly sorry to hear about the situation with your AirPods. Please know that the safety and comfort of our guests are extremely important to us. We take such matters very seriously and have strict protocols in place when it comes to lost or missing items. We regret if you felt unsupported during this incident, and we apologize if our response did not meet your expectations.Thank you for staying with us. We look forward to welcoming you back to Citadines Walker North Sydney in the near future.Warmest regards,The Citadines Walker North Sydney Team

Risposta dalla struttura: Thank you for your perfect rating and such wonderful feedback! We’re thrilled to hear you enjoyed your stay and found our team helpful and your room comfortable. We can’t wait to welcome you back for another visit soon!Best regards,GhanAssistant Guest Service Manager

Risposta dalla struttura: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and truly appreciate your recommendation. It was a pleasure having you with us, and we hope to welcome you back again soon.Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

Risposta dalla struttura: Dear FarahaniBita,Thank you so much for your kind recommendation. We’re thrilled to hear you’d stay with us again, and look forward to welcoming you back soon.Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney