Hilton Cardiff

Recensioni su Hilton Cardiff

Hilton Cardiff

Kingsway, Greyfriars Rd, Castle, CF10 3HH, United KingdomDettagli hotel
Hilton Cardiff
Hilton CardiffHilton CardiffHilton Cardiff
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.7/10
Molto buono
142 recensione
Recensioni verificate
Ubicazione8.8
Strutture e servizi8.4
Servizio8.7
Pulizia9.0
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Tutte le recensioni(142)
Recensioni positive(135)
Recensioni con foto/video(28)
Ottimo servizio(36)
Camere magnifiche(31)
Ottima colazione(25)
Posizione centrale(18)
Posizione conveniente(11)
Camere ampie(8)
Piscina pulita(6)
Piscina meravigliosa(6)
Recensioni negative(7)
Syed Ali ul Husain Bukhari
Camera Deluxe per famiglie
Soggiorno: mar 2025
Viaggio con amici
2 recensione
10/10
Eccezionale
Pubblicata: 21 giu 2025
Located in the heart of Cardiff, near Cardiff Bay; amazing experience.
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Risposta dalla struttura: Thank you Syed for your review.
Nishi992
Camera con letto a due piazze
Soggiorno: gen 2025
Coppia
2 recensione
10/10
Eccezionale
Pubblicata: 9 feb 2025
Lovely stay, however parking was a shame had to pay £29 for 24 hours at the ncp behind it. It was right in the city centre which was great
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Risposta dalla struttura: Thank you for you great review.
dear Wanda
Camera Deluxe per famiglie
Soggiorno: lug 2025
Famiglia
6 recensione
10/10
Eccezionale
Pubblicata: 16 ago 2025
Rooms are very spacious. Good service. Central location. The staff are friendly. Nothing to complain about. There is no parking space for the hotel. You can only park at another normal parking place and the hotel will give you 10% discount.
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Risposta dalla struttura: Dear Guest,Thank you so much for taking the time to share your feedback. I’m delighted to hear you enjoyed our spacious rooms, central location, and the friendly service from our team. It’s wonderful to know that everything met your expectations.I appreciate your comments regarding parking. As we don’t have our own car park on site, we do work with the nearby NCP to offer a discount, but I understand this may not always be convenient.We hope to welcome you back again soon for another enjoyable stay.Kind regards,Hilton Cardiff Team
kwanyin
Camera con letto a due piazze
Soggiorno: lug 2025
Famiglia
2 recensione
8.0/10
Molto buono
Pubblicata: 6 ago 2025
I am happy to stay in Hilton Cardiff, it is located in the city centre and the 4th floor I stayed seems to be refurbished recently.  Would love to return in my next visit to Cardiff
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Risposta dalla struttura: Thank you for your kind feedback! We're so pleased to hear you enjoyed your stay with us at Hilton Cardiff and appreciated our central location. We're glad you liked the refurbished 4th floor – in fact, all of our rooms have recently been refurbished to enhance our guests' comfort. We’d be delighted to welcome you back on your next visit to Cardiff!
Utente anonimo
Camera Deluxe per famiglie
Soggiorno: lug 2025
Famiglia
2 recensione
9.0/10
Ottimo
Pubblicata: 3 ago 2025
Overall, the experience was good. However, I found the family rooms very small and not much space to move. The bathroom was beautiful however, I would expected things like shower cos, seeing kit, etc but there was nothing. Facilities at hotel were good, however there was no parking and the nearby parking was very expensive. With regards to comfort, the beds were comfortable but the pillows were very uncomfortable. There was also no fridge in the room. I had previously stayed at a double tree Hilton Hilton and expected more from Hilton. In my opinion, Double tree Hilton is much better.
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Risposta dalla struttura: Thank you for taking the time to share your feedback. We're glad to hear that you had an overall good experience and appreciated the hotel’s facilities and the comfort of the beds.We’re sorry to learn that the family room felt small and lacked some of the expected amenities like a shower cap, sewing kit, and a fridge. The shower cap and sewing kit we have available upon request so please ask the team on your next stay. Your comments regarding the pillows and the absence of parking are also noted, we understand how these aspects can affect the comfort and convenience of your stay.We appreciate your honesty in comparing this stay to your previous experience at DoubleTree by Hilton. Your feedback is valuable and will help us identify areas for improvement to better meet our guests’ expectations.We hope to welcome you back in the future.Kind RegardsAdam SmithGeneral Manager
Bri Bracken
Camera con letto a due piazze
Soggiorno: giu 2025
Coppia
17 recensione
10/10
Eccezionale
Pubblicata: 28 lug 2025
I had a great stay at the Hilton Cardiff. The hotel was very nice, modern, well-kept, and in a great location. The front desk staff were excellent: welcoming, professional, and quick to assist with anything I needed. My room was spotless, and the bed was extremely comfortable, which made for a restful night’s sleep. Cleanliness was clearly a priority throughout the hotel. Overall, a reliable and pleasant experience. Would definitely stay again.
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Risposta dalla struttura: Dear Bri Bracken,Thank you so much for your kind words!We’re delighted to hear you had such a great stay with us and that you found the hotel modern, clean, and well-located. It's especially lovely to hear your compliments about our front desk team, we’ll be sure to pass that on to them. We're also glad you had a restful night's sleep and enjoyed the comfort and cleanliness of your room.We truly appreciate your feedback and look forward to welcoming you back for another stay soon!Kind RegardsHilton Cardiff Team
HStep13
Camera con letto a due piazze
Soggiorno: lug 2025
Coppia
1 recensione
10/10
Eccezionale
Pubblicata: 31 ago 2025
An excellent hotel in a good location in Cardiff. Large room, large bathroom. Couldn’t fault it.
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Risposta dalla struttura: Thank you for your superb review, see you again soon!
ShuaiGuoRen
Camera con letto a due piazze
Soggiorno: giu 2025
Viaggio in solitaria
10 recensione
8.0/10
Molto buono
Pubblicata: 28 lug 2025
A decent hotel. The room and bathroom was large, clean, and the bed was comfy. My gripes: - No complimentary water bottle at check-in - No toiletries package - A broken hairdryer, and even if it was working, there was no plug for it in the bathroom. - Bedroom layout meant it was hard to see the TV from the bed. - For a supposedly luxury hotel, the swimming pool was below standard. For the price, it’s not the best.
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Risposta dalla struttura: Dear ShuaiGuoRen,Thank you for your feedback.We're really pleased to hear you found the room clean and spacious, and the bed comfortable. However, I'm sorry to learn about the areas that fell short of your expectations, especially regarding the hairdryer, lack of toiletries and water, and the swimming pool facilities.Your comments are incredibly helpful as we continually look to improve the experience for our guests, and I will make sure your feedback is shared with the relevant teams. If you choose to stay with us again, please do not hesitate to contact the team during your visit so we can assist in real time and help make your stay more enjoyable.Thank you again for sharing your thoughts.Kind RegardsHilton Cardiff Team
Utente ospite
Camera con letto a due piazze
Soggiorno: giu 2025
Coppia
9 recensione
10/10
Eccezionale
Pubblicata: 7 lug 2025
Wonderful hotel and all the staff were amazing . Pool was good too and the man taking the aqua class
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Risposta dalla struttura: Thank you so much for your fantastic review and comments. We look forward to seeing you again soon!
Man Chung
Camera Superior King ai Piani Alti
Soggiorno: lug 2025
Coppia
5 recensione
8.0/10
Molto buono
Pubblicata: 20 ago 2025
Good location.  Amenities are basic.  Breakfast is nice but variety is not much.
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Risposta dalla struttura: Thank you for your great review.
Anwaaar
Camera con letto a due piazze
Soggiorno: apr 2025
Famiglia
3 recensione
10/10
Eccezionale
Pubblicata: 11 mag 2025
I stayed at the Hilton Hotel this weekend and had a good experience. The hotel was very clean, the location was excellent—everything you need is nearby—and the staff were very friendly and lovely. I highly recommend it!☺️👍
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Risposta dalla struttura: Dear Anwaaar,Thank you so much for your kind words and for taking the time to share your experience.We’re delighted to hear that you had a good stay with us and that you enjoyed our clean facilities, excellent location, and friendly team. Your recommendation means a lot, and we’ll be sure to share your feedback with the entire staff.We look forward to welcoming you back to Hilton Cardiff in the near future!Warm regards,Adam SmithGeneral Manager
Utente ospite
Camera Superior King ai Piani Alti
Soggiorno: apr 2025
Coppia
2 recensione
9.5/10
Fantastico
Pubblicata: 13 mag 2025
A good hotel in cardiff city. Near the city centre and place of interest. Good food around the area. The hotel is well keep up.
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Risposta dalla struttura: Thank you so much for your amazing review and look forward to seeing you again soon!
Bronbi
Camera Superior King ai Piani Alti
Soggiorno: ott 2024
Coppia
17 recensione
10/10
Eccezionale
Pubblicata: 12 gen 2025
Such a wonderful location. Staff were friendly and helpful. Room was perfect and provided us with everything we needed. Would definitely come back.
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Risposta dalla struttura: Thank you so much Bronbi for your lovely feedback! We’re thrilled to hear that you enjoyed our wonderful location and found the staff friendly and helpful. It’s fantastic to know that your room met all your needs and made your stay comfortable.We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future!Kind regards,Hilton Cardiff
Eli_hrt
Camera con letto a due piazze
Soggiorno: set 2024
Coppia
1 recensione
10/10
Eccezionale
Pubblicata: 27 nov 2024
The staff are very polite and friendly. The breakfast was delicious and enough. Very clean and pleasant rooms. Central location, within walking distance from the centre. In general, this is hilton, but you should remember that it is not a 5-star one. Recommended
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Risposta dalla struttura: Thank you for your great review.
Filnad
Camera Superior King ai Piani Alti
Soggiorno: set 2024
Viaggio in solitaria
3 recensione
10/10
Eccezionale
Pubblicata: 6 dic 2024
Service was top-notched. As a hilton gold member, i was given complimentary upgrade to the King Junior Suite. We had access to the lounge as well. Overall, it was an amazing stay. Would definitely comeby again next time.
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Risposta dalla struttura: Thank you for your wonderful review!