Hotel in zona Olympic Reserve, Melbourne

Le condizioni sono buone, le strutture del motel sono vecchie

Posizione: è buono se si vuole essere vicino al paese e alla valle di Yarra. Purezza: ciò che si aspetta da qualsiasi parte. Servizio: la ricezione è come previsto e hanno fatto la camera tra le notti. Servizi: Non è un resort per vacanze, quindi non ha niente, a meno che non ti piaccia guardare TV che ha molti film liberi. Il sito web menziona un ristorante a bar 24h che è stato chiuso durante il nostro soggiorno:

Abbiamo soggiornato solo per 1 notte, ma siamo impressionati dalla stanza. Studio tipo con letto molto confortevole e camera pulita. Il costo vale la pena per l'eccellente posizione. Ci sono solo due cose: il primo è che la porta nel doccia non si chiudeva correttamente, quindi l'acqua fuggiva causando il pavimento bagnato. Il secondo era la scatola di tessuto non era nemmeno mezzo piena. :( cose minori, ma può essere migliorata :)

Le strutture erano eccellenti oltre al caffè, zucchero, tè, muffole e latte, ci erano anche bottiglie d'acqua fredda nel frigorifero, biscotti, e “confezioni per colazione” con tutto quello che avresti bisogno per un colazione riempiente. La casa era generosa con i rifornimenti ogni giorno e ci assicurava di avere tutto quello che ci serviva. Il personale era anche sorprendente. Il personale che ci ha aiutato all'arrivo era amichevole, gioioso e utile. Il personale di custodia era completo e infettivo. Dopo un giorno di visione occupata, sarei sempre tornato in una stanza molto pulita e tesa con tutto riempito. Sarei sicuramente visitato di nuovo se la possibilità si fosse verificata. Tuttavia, evita il bistro collegato se si può manca il servizio e il personale soccorsi. Ma la vicinanza dell’hotel a molti ristoranti e caffè rende facile trovare cena altrove.

Il mio partner e io abbiamo soggiornato a Mercure Doncaster molte volte quest'anno. Il mio partner ha un Platinum Accor plus, ogni volta che siamo stati qui, il personale ha avuto la conoscenza del programma di lealtà e ci ha accolti come tali. Quando siamo sempre disponibili, siamo migliorati, che è sempre una bella sorpresa. Questa visita speciale mi sono sceso per il bar per usare i miei buoni drink e è stato piacevolmente accolto dal barista, Jack. Jack era sorprendente, egli si scriveva esattamente quello che potevo usare con il mio buono (che di solito non sono i membri del personale). Jack era anche cosi' consapevole delle bevande al bar. L'hotel è fortunato a farlo parte della squadra. Attualmente scrivere questo mentre si siede nel bel bagno nella mia camera all'hotel

Le strutture interne sono pronte, e c'è un microonde elettrico che può essere usato come cibo semplice.Ci sono lavastoviglie per lavare i bagni per gli ospiti.Purtroppo, è difficile sentire gli ospiti della camera vicina parlare. Fortunatamente, gli ospiti si sono intimati e non hanno causato rumore.

We recently spent 2 nights here & booked via booking.com. The hotel stands out like a gold shimmery beacon in a flat landscape but there is no signage to indicate how to access the place. It’s mainly occupied by residents so isn’t like a conventional hotel - this isn’t obvious at booking. There is no contact number so after doing laps of the block I ran out to the front door to see a mobile number for the manager on duty. He opened the underground car park door & we parked. Then checked in where he told us that there was no parking associated with our booking. He ended up finding a spot 20 minutes later. The room was nice. New, clean & had everything you need. The indoor pool needs to be prebooked which wasn’t told to us and the reception hours were different to what the print out of information they gave us at check in. The area has plenty of Asian cuisine options and little else. Finding a coffee or a cafe for breakfast on the Saturday morning was impossible - there’s just nothing open (except maccas). Overall everything was just too difficult & not smooth. Last thing you want after traveling for 12 hours.

Il personale era molto bello.Le camere sono grandi e molto silenziose. Grazie!

I stayed in the appartments across the road for a work course. I arrived at 8am just to leave my car for the day (pre arranged) and my room was ready so I checked in. From the moment I checked in I had no issues. The lady at reception was friendly and said they upgraded me to a 2 bedroom apartment, although I was by myself I didn’t mind. Very spacious and clean. Car parking was great! Wifi was good. The bed was comfortable. The only suggestion would be a small TV in the bedroom would be good. Overall the 3 nights were great for what I needed, I would definitely stay again.

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.