Recensioni su Rendezvous Hotel Melbourne

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your experience. While I’m pleased to hear you enjoyed our central Melbourne CBD location, I’m sorry to learn that your room did not meet expectations and that you experienced an unpleasant smell from the bathroom drains.Please know that this has been brought to the attention of our housekeeping and maintenance teams for immediate attention. We understand how much of an impact this can have on your stay and appreciate you bringing it to our attention.We value your feedback and hope to have the opportunity to provide a more comfortable experience on your next visit.Warm regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Sandy,Thank you for taking the time to share your experience, and I want to extend my sincerest apologies for the distress and inconvenience caused during your stay.Being given access to an already-occupied room is a serious error, and I completely understand how unsettling that must have been for both you and your husband. This is not the level of service we hold ourselves to, and I have already addressed this matter with our team to ensure it does not happen again.I'm also sorry to hear that the room did not meet your expectations in terms of space and the river view. While some rooms offer partial views, I understand how disappointing it must have been if this did not match what you had in mind. For future stays, we do offer guaranteed view rooms, and our team is always happy to assist with room preferences whenever possible.We truly appreciate your feedback and the opportunity to improve. I hope we’ll have the chance to welcome you back for a much better experience.Warm regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Choi,Thank you for sharing your experience with us. We’re glad to hear that you found our location convenient and the staff helpful.I apologize for the inconvenience regarding the toothpaste and toothbrush. We appreciate your feedback and will consider improving this aspect of our guest amenities to make your stay more comfortable.We hope to welcome you back soon and provide an even better experience.Warm regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Guest,Thank you for your feedback! We’re thrilled to hear that you enjoyed our excellent location and that everything else met your expectations. We truly appreciate your understanding regarding the room size, and we're glad you felt it was worth the price.We hope to welcome you back for another great stay!Warm regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Raizel Ann,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our central location, comfortable beds, clean room, and the friendly service from our staff. It’s also great to know you liked our hotel lobby.We look forward to welcoming you back for another excellent stay!Best regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Guest,Thank you for your lovely comments. We're so glad to hear you had an enjoyable stay and that our central location added to your experience.It was a pleasure having you with us, and we hope to welcome you back again soon.Warm regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed our great location and experienced excellent customer service from our friendly front desk staff. We truly appreciate your comments and look forward to welcoming you back soon.Best regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Guest,Thank you for your kind review! We’re so glad to hear that you had a great stay and enjoyed our staff, breakfast, and location. Your feedback means a lot to us, and we look forward to welcoming you back soon.Best regards,Michael Nguyen | Duty Manager

Risposta dalla struttura: Dear Guest, Thank you for your kind words! We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future. Regards, Zyanya Bautista l Duty Manager