Hotel di lusso a Distretto di Abuta

"I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year."

"After learning that we were on a trip to celebrate our engagement, the hotel was very kind in providing some extra snacks to liven up the mood. Staff were very fluent in English and able to clearly explain guidelines on the use of the hotel's onsen and give a succint and easy to understand introduction on the hotel directory and services available upon check in. Thank you for the wonderful stay!"

"Recentemente sono rimasto in un hotel che consiglio a chiunque visitasse la zona. La posizione era incredibilmente conveniente, situato nel cuore della città, rendendo facile esplorare attrazioni vicine. Le strutture erano eccezionalmente pulite e ben mantenute, che hanno reso un soggiorno confortevole e piacevole. Una delle principali caratteristiche della mia esperienza era la colazione. Era abbondante, con una vasta gamma di opzioni di alta qualità da scegliere ogni mattina. Ho anche goduto le calde primavera sul posto. Erano rilassanti e forniscono il modo per rilassarsi dopo un giorno di visibilità. Inoltre, la mia camera ha offerto una vista stupenda, che ha aggiunto al piacere generale del mio soggiorno. Se viaggiate per affari o per il tempo libero, questo hotel offre una eccellente base con grandi attrazioni. Sarei sicuramente rimasto qui in futuro."

"Grande ristorante di sci lussuoso. Ottimo servizio come previsto da Ritz. Le camere erano molto pulite. Anche il colazione e la cena fornite erano grandi. Il ronzio all'aperto era sorprendente, insieme alla neve cadente rendendolo ancora più magico."

"Andai a sciare. Prima di prenotare, stavo lottando tra Sansui e Park Hyatt. E sono davvero felice che abbiamo scelto Sansui. La posizione è grande, con molti ristoranti e supermercati vicini, e il servizio di navetta gratuita è semplicemente di prima posizione a Niseko. Amorevole il design dell'hotel, anche il lusso in un'area comune. Onsen è anche grande. La cosa che non ci piaceva è il colazione. Per il suo livello di prezzo, il colazione era troppo semplice (macchina di caffè plastica)."

"到二世古看雪玩雪但不滑雪的最好選擇，酒店很靜謐，有且只有18個房間，預訂的房間包含了早餐和晚餐，有會中文的台灣服務人員，一到酒店便詳細介紹了早晚餐的安排及酒店細節，早餐是中/西套餐2選1，晚餐有日式壽喜鍋/西式選擇（四個大人選了2份壽喜鍋，2份西餐，吃到撐，且都非常好吃）。 房間有75平，設計非常人性化，每個房間居然還有洗衣機，推開陽台門就可以看到羊蹄山雪景，可以邊泡温泉邊欣賞美景，真的非常值得住1-2晚體驗。 酒店還貼心的在大堂設有24小時茶水茶點 還有一個日本製造的手工藝品區域提供售賣。 酒店步行出門就有大片的雪地，小朋友可以玩兒得很嗨。 總之是非常難忘和值得推薦的日式旅館。"

"The hotel is porfessional and all staff are friendly, greeting each time they see you - it does make a difference to the feel of the hotel to have friendly staff. I didnt understand the set-up at first, but now that Ive seen it I can help clarify - there are several hotels in the area that share a central location called Niseko Village and Pure activities - Hilton and another hotel open up directly onto these two areas within a 2 min walk. The Pure activities include the adventurous outdoor fun like the tree walk. There is also a shuttle bus that runs several times a day to some key locations and is great if you dont have a car. I also just want to thank Trip.com for helping me. I initially booked a different hotel but it did not go well and Trip.com reperesentatives (Lexi) really helped me and put me at ease when I was starting to worry that I wouldnt have a place to spend the night for our family."

"Great location and property but for international travellers they could do with some level of English . It was at times tough specially in the reception also . Overall a lovely property and a great onsen"

"Il 2° soggiorno in questo hotel. Il primo era pre-covid. L'hotel ha bisogno di un po' di rinnovazione nelle camere (cioè i in camera onsen hanno crack, bagni). Altrimenti, il servizio dal personale, la cena e l'hotel stesso sono top notch nella zona di Niseko."

"La buona esperienza, eccetto che tu non puoi aiutare, ma sentire che stanno cercando di spiccare ogni cento di te (ci sono stati pagati per un uovo cucinato al buffet di colazione + ci sembrano molto pochi servizi gratuiti."