Hotel con colazione a Melbourne

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

I dettagli della stanza sono molto moda.2, un letto grande e un letto di cottura, che è anche dotato di un mago giocato dai bambini, vale la pena lodare.Adatto per la gita della famiglia e dei figli.3, ci sono lavastoviglie e cibo completo, non c'è nessuna lavastoviglie, non c'è problema con il latte caldo con microonde. 4, grande vantaggio: può essere ritirato alle 11:00, e in casi particolari può essere richiesto di ritardare la ritirata!Altri hotel sono ritirati alle 10:00!5, buffet è anche buono (spiccato pane occidentale). 6. La posizione geografica è buona. È molto vicina alla strada cinese. È possibile raggiungere gli attrazioni del centro della città vicina. La stazione oceanica, la stazione ferroviaria, la piazza federale, il museo...Sono vicini!Due parole, conveniente! Disfunzione: 1, soggiorno auto-assistente. A causa del ritardo dell'aereo, l'hotel è arrivato più di 11:00 di sera. La porta anteriore e posteriore dell'hotel sono chiuse. Chiamatemi e mi ha inviato una password per una posta, ma l'intermediario della stanza di prenotazione non mi ha inviato. Dopo mezz'ora di sconto, il personale è andato a prendere il mio cappello. 2. L'acqua di scarico della lavatrice non è pulita, lavatrice dei denti e lavatrice del viso sono puliti, e si stima che il vecchio problema non sia affrontato bene.Tre volte e mezzanotte è anche torturato, e lavato direttamente nella sala

The staffs are very friendly, helpful and approachable. Food was excellent with so many varieties. Fresh and delicious. Rooms clean, spacious and very good views.

Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.

Grande hotel aereo con conveniente accesso all'aeroporto di Melbourne. Ho prenotato questo hotel per il mio capo e il suo bambino, e erano molto soddisfatti del loro soggiorno. La camera era pulita, comoda e tranquilla nonostante fosse vicino all'aeroporto. Il personale è stato amichevole e utile, e le strutture sono state mantenute.

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Booked 2 rooms and upgraded to a corner room with views only to spend the whole stay in darkness with no views or natural light as the electric drapes were not working and multiple attempts to fix by maintenance were not succesf. Was told they were coming back to fix but when I went to reception at 7:45pm to ask why they’re not fixed I was told they determined they could not fix until a later date, Requested a room refund from Crown which was declined. Very poor experience and will be taking the request for refund further. With no natural light it was akin to staying in a large dormitory.

Ottimo servizio alla reception. Erano tutti molto sorridenti, accoglienti e cordiali. Il bagno è pulitissimo. Apprezzo la quantità di caffè, tè e latte offerti, anche se è solo per una notte. Il letto è ok, ma ho sentito un odore di muffa, che potrebbe essere la moquette 🤔 L'unica cosa che mi impedirà di prenotare di nuovo è il rumore proveniente dalla strada. Non capisco perché sia ​​ancora così rumoroso dopo mezzanotte.

La posizione è grande e abbiamo avuto una buona permanenza. Tuttavia, il custode ci ha dato una sorpresa diversa in entrambi i giorni. 😂 Un giorno, la carta che avevamo inserito nella slot di alimentazione della stanza è stata rimossa. Un'altra notte, alle 11:00, quando ci siamo pronti a letto, ci siamo resi conto che non c'era un duvet in camera, abbiamo chiamato il desk e abbiamo detto che erano usciti da duvet. Grazie a Dio, il personale ha risposto molto rapidamente e ci ha portato un nuovo e inopened duvet. In generale, ci siamo ancora goditi il nostro soggiorno!

Room was exactly as described and with Cooktop, microwave, and fridge did not need take out all the time. Staff at front desk were extremely helpful and nothing was too much trouble for them. May not be the flashiest hotel but it is great value for money and in a great location with a tram stop right outside the front doors, would recommend this hotel.