Name: Chase Suites Brea-Fullerton - North Orange County
Address: 3100 E Imperial Hwy, Brea, California, 92821, 3100 E Imperial Hwy, Overseas, Stati Uniti d'America
Rating: 4.4

Chase Suites Brea-Fullerton - North Orange County

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Large room, nice location and friendly staff. Would definitely book again!

6일동안 함께한 숙소!
위치는 브레아쪽이고 동네가 조용하고 안전한지역입니다.
홈리스따윈 단한번도 보질못한 최고의 동네!
디즈니랜드도 다녀오기 좋았고 주변에 백화점, 마트등 다양한 쇼핑을 즐길수있어서 좋았어요^^
단점은 층간소음이 조금 있어요😵💫

隔音很不好。。。然後前台有點蠢，酒店房間都沒滿還要求我必須11點退房

palestra

Reception 24 ore su 24

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Monolocale Suite Standard (1 camera da letto)

Thanks for your quick response thru the Tripadvisor platform.  Back to the response, what you talked about is NOT what the “color“ of the Complaint. It’s not related to how many messages you left, it’s not related “over charge”, and for sure it’s not related “you feel we fell short”. “Our complaint doesn’t come out from the billing concerns. It’s related to hotel group’s image and reputation, sense of services, communication skills, and those behaviors have touched the Code of Conduct of the hotel group.”  The so called “apology” mentions about “not clearly explaining the discount” which is not the fact, they are just excuses you have made for yourselves. Furthermore, the so called “apology” doesn’t address your very bad attitude which was really rude behaviors that I have ever seen from an assistant of GM and Sales Director from a hotel, please recall your performance during our checking out. There is no acceptable apology from you, instead, the inadvertently indescribable feedback and comments, unspeakable sarcasm and irony let us suffer more hurt than we stay in the Hotel.    “We can do whatever you guys think it will take to make … go away” –this is comes from the Regional Director of Operations-/Hardage Hospitality Executive Team’s instruction. But I’ve seen the official web site of Chase Suite Hotel regarding to the Mission-How we treat our guests is our highest priority at Chase Suite Hotels and we believe this accountability for guest satisfaction extends well beyond your stay.   My e-mail open 7X24 and as always will response accordingly.   One more thing…, Be kind, and be a kind person.

LOVED, LOVED, LOVED our stay. Everyone was super friendly and breakfast was delicious. The rooms were super spacious and really loved we had a kitchen. We ended up going to Trader Joe’s to pick up some food to make over the stove to save on dinners. We were there for a sports tournament and will be back next time we have to be in town.

Hotel con 6 giorni!
La posizione è sul lato Brea e il quartiere è tranquillo e sicuro.
Il miglior quartiere che abbia mai visto in un singolo senzatetto!
È stato bello andare a Disneyland e godere di vari negozi come negozi di dipartimento e marzo intorno ^^
Il punto in basso è che ci sono un piccolo rumore tra i piani 😵💫

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Dai un'occhiata alle 103 recensioni su Chase Suites Brea-Fullerton - North Orange County, valutate 4.4 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

103 recensioni verificate degli ospiti di Chase Suites Brea-Fullerton - North Orange County - 2024 | Trip.com

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