Hotel in zona Park Dorozhnik, Almaty

The hotel ist exceptional and good. The rooms are spacious and of high quality, the beds super and great. Fresh fruits, coffee and some small sweets are in the rooms. The staff is very helpful and friendly. For me it is the best solution with a fair relationship of price and service in Almaty. I had a service issue and the issue has been solved for my full satisfaction by the manager within a few hours. Extremely customer oriented hotel and management. Anytime to be recommended

Il personale è più irresponsabile, mostrando sottotoni di bias razziale. Non dovrebbe rimanere in questo hotel. Nonostante tre ricordi e un'attesa di due ore, l'hotel non ha fornito un buco di ghiaccio nella stanza, naturalmente a pagamento. La struttura della camera è difettosa - una colonna di cemento enorme nel centro della camera riduce notevolmente lo spazio (Camere 621 e 428). Il pezzo di tovagliolo in una camera da bagno è stato rotto (Room 429). Il mantenimento della camera era scioccato - la spazzatura è stata lasciata in pulizia. In una stanza, si posò un asciugamano con una grande lacrima, e fu mostrato al supervisore che offriva un drink come compensazione - altezza di insonnia. In un'altra stanza, il personale della casa dimenticava di mettere i asciugamani. Nonostante le ripetute chiamate alla ricezione, l'hotel non ha potuto consegnarle. Pertanto, il coppia doveva andare a colazione senza bagno. E' certamente una vergogna per il marchio Ramada.

Ottimo ubicazione dell'hotel! Una splendida vista dal balcone e giorno e notte! In aprile mattina i salmoni cantano. La hall e il gruppo di ingresso sono bellissimomente moderno. Le camere non sono molto. Più piccola area, vecchio ma intero mobili, carpeta di lavaggio, cassaforte, tovaglioli vecchi, con chip. Non c'è un cappello nel cassetto di vestiti - le cose da mettere da nessuna parte, solo 2 pendenti. Il letto è normale pulito. Ci sono un po' di tè, tazze, tè e zucchero. L'acqua 0.5 viene portata quotidianamente. Mini bar - ho avuto tutto il frigorifero, i colleghi - vuoto. A richiesta, penso, porterà. Camere accettabili solo 2. Su 6 e 7 piani. Su 7 piani molto buio luce - si è quasi liscio su un toccamento. Per un hotel così grande, sembrava poco. Ma per 7 giorni di soggiorno - non mi sono fermato in linea nella manica. I allenatori, le saune, la piscina non sono disponibili. E è un grande hotel meno. Gli alloggi al ristorante Zina sono molto vari e deliziosi. Kashi, la crepa è affascinante. Ci sono verdure fresche, salate, tarpauline, ecc. Ci sono anche piatti seri: mantas, carne, patate dolci. La torta è principalmente deliziosa. Ma talvolta serve torte, tre o quattro giorni di zucchero. Sono già gia' ghiacciati. È possibile mettere un numero più elevato di loro per la visibilità. Per la diversità, in viaggi frequenti, si può soggiornare in questo hotel una volta all'anno.

Ho soggiornato a Hostel Doma tre giorni ... nov 2023 .. è stato un soggiorno molto piacevole.. l'ostello è molto pulito e accogliente .. posizione bella, facile accesso. Il receptionista Jameela è stato molto bello e utile.. visitarà di nuovo 😊

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

Hotel staff are polite and very accommodating,they fulfilled most request during my week long stay. However, the TV in the room only offers Russian and Kazakh programs tho there’s a lot of non Russian/Kazakh speaking guest. Wide variety of breakfast but gets repetitive during a long stay. Spa/sauna is complimentary but almost impossible to book, partly lost in translation as the staff in charge doesn’t speak much English and it’s always occupied for some reason.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo