Hotel a 4 stelle in Penang, Malesia

Bella posizione sulla spiaggia. L'hotel era come descritto, l'ho visitato all'inizio della bassa stagione con pochissimi ospiti in hotel, la piscina chiudeva alle 18:30 tutti i giorni, solo 4 stazioni TV locali in TV, il Wi-Fi funzionava bene ma il servizio era disponibile solo nella nostra camera, un famoso bar sulla spiaggia è annesso all'hotel con un fantastico spettacolo di fuoco (provate il fish and chips), la colazione a buffet era un buon rapporto qualità-prezzo se prenotata insieme alla camera, abbiamo scoperto che andare presto (08:00) era il momento migliore per andare al buffet,

L'hotel è in un'ottima posizione e si possono raggiungere a piedi le attrazioni vicine al centro storico. L'unica cosa che non mi ha soddisfatto è stato il rumore delle pulizie ogni mattina prima delle 6:00, i primi due giorni. Non sapevo se fosse il rumore proveniente dalla porta accanto o dalla stanza al piano di sopra. Il mio sonno ristoratore mattutino è stato bruscamente disturbato. La terza mattina sono andato alla reception per chiedere un cambio di camera, ma il cameriere mi ha detto di aspettare un attimo. Di conseguenza, sono andato dalla ragazza alla reception tre volte prima di ricevere la tessera della camera verso le 15:00. Inizialmente, la reception mi ha detto che dovevo tornare in camera a preparare le mie cose e che la nuova tessera sarebbe stata consegnata in camera entro dieci minuti. Ma dopo aver aspettato più di dieci minuti, nessuno me l'ha consegnata. Di conseguenza, sono corso alla reception per chiederla al cameriere. Dopo essermi rigirato per diverse volte, ero di cattivo umore. Per fortuna, dopo aver cambiato camera, ho finalmente dormito bene.

Abbiamo la migliore esperienza di vivere in Urban Suite Georgtown . L'impianto è il migliore di un tipo di piscina per bambini e adulti. Situazione anche molto strategico vicino al pesiaran kapal sigh e molti ristoranti nasi kandar.

Il nostro hotel di riferimento ogni volta che visitiamo Penang. L'hotel è pulito e proprio accanto al mercato notturno di New Lane (tranne il mercoledì). L'unico inconveniente è che la piscina è piena di corvi e piccioni. Spero che la direzione dell'hotel possa installare una rete o qualcosa del genere per impedire agli uccelli di avvicinarsi alla piscina. Comunque grazie a tutti. ☺️☺️☺️☺️☺️

The hotel is beautiful, clean and very comfortable. The room was spacious and well-maintained, and the overall atmosphere was really pleasant. The staff were friendly, helpful and provided excellent service throughout our stay. Everything was smooth from check-in to check-out. Overall, we had a great experience and would definitely come back again. Highly recommended! ❤️

I could say the location and service is good, especially the security guard is helpful. Definitely will love to come back for a visit again

The place it self was great, the cleanliness was very good and the service was excellent. The only downside we had was the neighbours upstairs kept making loud noises through out our stay, however credit to the agents they replied back to us promptly when we brought this up and had notified their landlord. Unfortunately this didn’t still resolve the loud noises. The building it self is nice, the pool is clean and well maintained, however the building does have a lot of regulations in place which we thought was quite excessive. Other than these minor issues we had a great time and the apartment is well kept.

The staff were friendly, polite, and generally helpful throughout our stay. The location is also a strong point, with plenty of restaurants and shopping malls nearby, and the Clan Jetties are within walking distance. Unfortunately, the check-in experience left much to be desired. Before arriving, I had emailed the hotel to enquire about an early check-in as we were travelling with elderly family members. I fully understood that this might not be possible due to the peak holiday season, which was perfectly reasonable. Upon arriving around 11am, we were advised to return after 1pm. We came back shortly after 2pm but were informed that our rooms were still not ready. We were prepared to wait until the official check-in time of 3pm, but even then, the rooms were unavailable. We were repeatedly told ”10 more minutes”, only for those 10 minutes to become 30 minutes and then even longer. In the end, we did not receive our rooms until approximately 3:40pm. What made the situation particularly frustrating was seeing guests who arrived after us being checked in ahead of us. The explanation given was that a supervisor needed to inspect the rooms before they could be released. While delays can happen, clearer communication and realistic timelines would have been far more appreciated than being repeatedly asked to wait another 10 minutes. To make matters worse, one of our rooms had pillows and blankets with an unpleasant odour, which raised questions about the room readiness that had caused such a lengthy delay. For guests driving, parking may be challenging as there are only a limited number of parallel parking spaces available. Even for those arriving by taxi or private hire, the drop-off and pick-up process can be somewhat inconvenient. There is also a Heritage Fee payable upon check-in, which was acceptable and clearly communicated. Complimentary coffee and biscuits are available, and water dispensers are conveniently located near the lifts, although bottled water is not provided in the rooms. The check-out process was also slightly unusual, as guests are required to wait for staff confirmation before leaving. Overall, the stay was comfortable and the location was convenient. However, I value hotels that provide a smooth and efficient check-in experience. Delays are understandable, especially during busy periods, but guests deserve honest communication and accurate updates rather than repeated promises of ”10 more minutes.” With better management of the arrival experience, this would have been a much more enjoyable stay.

In generale, era un bel hotel. Il personale era molto amichevole e accogliente. Il letto era molto comodo, e io avevo una vista a mare piena, che era bello. Tuttavia, la prova del suono non era molto buona, perché ho sentito parlare persone fuori dalla mia stanza. Il colazione era piuttosto medio, ed era molto ricco. Era quasi impossibile trovare un posto durante le ore del colazione. In generale, ho avuto un piacevole soggiorno, ma c'è certamente spazio per migliorare le condizioni di resistenza al suono e di colazione.

We had a lovely staycation here and really enjoyed the overall atmosphere of the hotel. The lighting was beautiful, everything was clean, and the hotel had a really pleasant scent, which made the whole stay feel very relaxing. I would also like to give a special mention to Krisma from the front desk. She was very kind and helped to sanitize my friend’s injured finger. We really appreciated her thoughtfulness and assistance. However, the room service experience was quite disappointing. We ordered our own food delivery and requested two sets of plates and cutlery by calling room service. We requested the plates in the early evening, but by the time they finally arrived, it was already completely dark outside. Both of us had already finished eating by sharing what we had while waiting. I completely understand that the hotel may have been busy, but waiting nearly an hour for two sets of plates and cutlery was quite unexpected, especially since we had already finished our meal by the time they arrived. I hope the response time for simple room service requests can be improved in the future. The sauna room was also under maintenance during our stay, although this did not really affect us as we did not plan to use it anyway. Overall, we really liked the hotel and enjoyed our stay. The atmosphere and cleanliness were excellent, and with some improvement in the service response time, I think the experience could be even better.