Hotel a 5 stelle in Samtskhe-Javakheti, Georgia

Хочу выразить признательность за абгрейд номера, но почести все очень уставшее, скучно, дорогие завтраки …. Очень неоднозначные ощущения от поездки, что там делать неясно в принципе, снова не приедем точно. Ессентуки, Железноводск …

We booked this hotel for the first time through Trip.com. The booking clearly said that a 7-year-old child stays for free, but upon arrival, the hotel claimed the reservation was for two adults only and asked for an extra payment for the child. It took about 30 minutes to sort this out while our tired child was waiting in the lobby. Check-in is only after 3 p.m., and even though we arrived early and asked to use the pool, we were told to buy a day pass. This has never happened to us in other 5-star hotels. The food hasn’t changed in years (this was our third stay), and it’s very oily — even the cottage cheese pancakes were swimming in oil. Our “Deluxe King” room was supposed to have a city or mountain view, but we got a view of another terrace instead. When we asked to change the room, they said none were available, although the hotel was almost empty. Also, body lotion and some toiletries are not provided unless you ask the cleaning staff directly. Overall, we were disappointed with the service and quality for a 5-star hotel.

Non è certamente 5 stelle. Molto piccola stanza. Molto fredda. Molto forte odore costantemente sgradevole. Un spa bonus separato. Sì. Ma per un piccolo hotel così piccolo. Senza vista sulla fortezza.