The Wyndham hotel was grand on entry as were many of the communal areas. Our room was of a good size with all the amenities, however, some of the furniture in our room was tired or needed attention, such as extra cleaning, dusting, windows needed addition wiping down and carpets also soft furniture would have benefitted from shampooing (as did the carpets in the dining and some communal areas). On occasions there was a distinct smell of smoke, near the air conditioning units also on towels, we were assured this was a non-smoking hotel. The breakfast buffet had plenty of choice (Chinese and European dishes and beverages were available) and the presentation of this was creative. We also ate at the adjacent Ramada Restaurant on a couple of occasions, the environment was pleasant and food were nicely presented and tasty. In the Wyndham Hotel there were lots of facilities and amenities such as a gym, hairdressing, swimming pool, well-being centre and grounds to explore (some needed to be paid for). There was visible cleaning and up keeping going on around the hotel and it grounds.
While not many staff spoke English all members of staff at this hotel were welcoming, friendly and helpful. Members of staff who deserve recognition are: Steven W, Aurora L, Scott G, Emily L and, Bella W.
Steven W, booked us into the hotel room, from the onset he was polite, helpful and remained professional throughout our stay. Steven advised us on a number of issues, Wi-fi, the hotel’s facilities, travel, local amenities and organised our taxis. No issue was a problem, of particular note was when our flight was cancelled and we needed to stay a few more days, he extended our stay duration in a calm and swift manner while we were somewhat agitated.
Emily L, was friendly, polite, efficient and resourceful. Emily cleaned our room to script and kept it tidy, neat and replenished used items, she was quick to resolve problems, such as the lighting, faulty curtain rails and other issues.
Scott G, offered additional advice and guidance on room booking and reservations.
It was Steven W, who referred us to Scott.
Aurora L, solved our internet access and, accommodation issues.
Bella W, was particularly helpful and resourceful in organising our taxi to the airport when the taxi firm at the last minute decided not accept cash.
Overall, the Wyndham Hotel North Beijing was a very pleasant experience and we would stay there again!
Yvonne / UK
