Appartamenti vacanze nella provincia di Distretto di Lisbona, Portogallo

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

I won’t recommend this apartment though it is only less than 10 mins walk from the Martim Moniz metro station and the city centre. The apartment is located at the back alley of some old buildings. There were a lot of homeless people and wanderers at both ends of the alleys. The most unacceptable thing was that the alley was stinky with the very bad smell of urine and garbage. Since the apartment is inside the alley that car cannot go inside, even we took Uber, we still need to walk 2-min from either end of the alley to the apartment. Unfortunately we were assigned with a room on the ground level of the 4-storey apartment. To be exact, the room was slightly below ground level, meaning that we could see the feet of the people walking on the street through the 2 windows of our room. It was also a bit noisy when people talked on the street, parked their bicycle right at the windows of our room. Obviously we couldn’t open our windows or curtains, meaning that it was like staying in a room without windows. We have asked for a change of room. Since we were staying there for 7 nights, we also didn’t mind to change for only a few nights in the middle of the stay, however we were not provided with any option to change our room even though we booked this apartment 4 MONTHS ago (not the last minute customers). Besides, the sound proofing of the apartment was bad. We could hear everyone talking outside. Since it’s the ground floor unit, there were more people passing by and going up to different floors and in and out the building, all sounds were quite annoying especially during the late night. Among the 7 nights, there were also 2 nights having some sorts of alarm in the mid nights for over 30 minutes. All these issues were very disturbing too. Adding to it, the bed and pillows of the apartment were too hard and not comfortable to us. We didn’t have any good sleep unfortunately. Nevertheless the interior of the apartment was fine, spacious and clean. Decoration was modern, daily house-keeping was also fine. There were aircon, washer and dryer, a basic coffee filter machines but not Nespresso coffee machine.

Era un appartamento molto carino, il vecchio edificio era un po' rumoroso e c'era un certo odore, per il resto molto buono, ottima posizione ovviamente, si consiglia anche il check-in

Le donne delle pulizie sono molto gentili e i servizi sono abbastanza puliti. Gli spazi sono ben distribuiti e ogni appartamento è dotato di tutto il necessario. Forse sarebbe opportuno che la persona che ti aiuta con il check-in virtuale dimostrasse un po' più di empatia. Dopo tutto è andato tutto bene, tornerei sicuramente.

Mi preoccupava leggere alcune recensioni negative, ma la mia esperienza mi sembrava molto grande, la posizione era conveniente, vicino alle riunioni del mio ufficio, e nelle vicinanze principali, e in un ambiente più tranquillo che faceva un buon sonno. L'ispezione e l'ispezione sono stati molto più facili di quanto non ci si poteva aspettare. La ricezione virtuale ha funzionato in modo molto più semplice, molto più veloce di un tipico ufficio hotel. Io mi sono fermato in uno studio, molto spazioso con una cucina e un bel bagno, e la stanza aveva tutto quello che mi serviva: lavatrice, forno, lavastoviglie, frigorifero, utensili da cucina, biancheria da indossare e ferro. La pulizia giornaliera è stata fornita e la stanza è stata senza spot all'arrivo, e mi piaceva davvero il sistema senza chiavi con i codici della porta, che rendeva le cose molto più comode. Naturalmente, questo è più di un appartamento, quindi non troverete strutture a stile alberghiero, ma ha funzionato perfettamente per me. L’unico piccolo incidente era un po’ di rumore quando la gente entrava e usciva, ma gli ospiti erano generalmente molto considerati e non mi interrompeva mai il sonno. In generale, mi sono divertito e mi sono prenotato di nuovo.

Mi ha aiutato a aggiornare gratuitamente, e ho anche inviato un piccolo regalo per i bambini. L'hotel è molto meglio di quanto si aspettasse, il rapporto costo-benefici è molto alto.

Era meglio di quanto mi aspettassi! Ero più soddisfatto perché il prezzo era conveniente. Tuttavia, la posizione è un po' ambigua, ma puoi prendere un taxi per raggiungere le attrazioni turistiche. Il supermercato è vicino

Alors en réservant je n’avais pas fait attention que c’était un hôtel pour « couple ». Imaginez la surprise de ma mère en arrivant vu que nous étions mère - fille. Chambre standard relativement grande, avec un coin « kitchenette » : frigo / évier / micro-ondes / assiettes / couverts / verres. Selon nous il manquait : des ustensiles de cuisine car plaques de cuisson mais aucune vaisselle pour les utiliser. Également des accroches au mur ainsi que dans la salle de bains pour les serviettes / vêtements / sacs. Manque également de rangement ou support dans la salle de bains. Pas de restauration, seulement un bar à cocktails. Pour les PDJ, ne vous attendez pas à un « buffet », ce sont des paniers pique-nique chaque matin, relativement bien garnis mais similaires d’un jour à l’autre. Seule déception : je suis allergique au jus d’orange j’ai demandé 3X si c’était possible de remplacer par du jus de pomme, on m’indique que oui. Au bout de 6 jours j’attends encore mon jus … je me suis fait une raison. Le quartier n’est pas très propre … Mais l’hôtel est très bien placé à côté du métro / bus / tram.

ho avuto un'esperienza fantastica soggiornando al Lisbon City Apartments & Suites! La posizione è perfetta, vicino ai trasporti pubblici, ai ristoranti e a molte delle principali attrazioni della città. L'appartamento era pulito, moderno e ben attrezzato con tutto ciò di cui avevo bisogno per un soggiorno confortevole. Il personale è stato incredibilmente cordiale e disponibile, offrendo ottimi consigli su luoghi da visitare e dove mangiare. Il letto era comodo e la stanza era silenziosa, assicurando una buona notte di sonno. Consiglio vivamente di soggiornare qui se si visita Lisbona! Valutazione: ★★★★★ Titolo: Appartamento meraviglioso, posizione eccellente Il Lisbon City Apartments & Suites ha superato le mie aspettative. La stanza (appartamento con 1 camera da letto) era spaziosa e ben progettata, con comfort moderni e un'atmosfera accogliente. L'angolo cottura era perfetto per preparare pasti semplici e il bagno era pulitissimo. Ho apprezzato la posizione centrale: potevo facilmente raggiungere a piedi il centro di Lisbona e c'era una stazione della metropolitana nelle vicinanze. Il personale era attento e sempre pronto ad aiutare con qualsiasi domanda. Questo è un ottimo posto in cui soggiornare sia per visite brevi che lunghe. Torneremo sicuramente! Bisogna prendere nota che il check-in si effettua al Lisbon city hotel che si trova a circa 30 metri di distanza.

La camera aveva un'atmosfera piacevole e rilassante. Avevo richiesto una camera con vasca e avevo verificato in anticipo quali camere ne fossero dotate, ma purtroppo quel giorno non ce n'erano disponibili, quindi mi sono ritrovato con solo una doccia, il che è stato deludente. A parte questo, è stato molto piacevole.