Indonesia: hotel con spa nella provincia di Banten

Il processo di check-in era molto veloce, prendeva solo pochi minuti, e il ricevitore era molto amichevole. Mi sono lamentato che il condizionatore in camera mia non era freddo, e il tecnico è venuto a controllare e a ripararlo rapidamente. In generale, ero soddisfatto del mio soggiorno, ma il letto aveva delle pelli che lo facevano sembrare meno pulito.

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

Am always staying and booking this hotel as staying outside jakarta is less hassle and conducting meetings here is better. The mall sumarecon is 5 minutes walk away. Service and front desk staff are always polite and helpful.

It was such a fun experience, the hotel located near supermarket and mall.

We stayed here for a staycation. We stayed here for a family-cation. The hotel room was quite nice, but for a family-cation it is not recommended, because the size of the swimming pool is very small, the relaxation area is also inadequate, more suitable for business or solo travelers who want to enjoy the hotel room. Check in process took forever, with super longgg queue, have to wait almost 1.5 hours until we can enjoy our room.

Usa WhatsApp per gestire il servizio navetta dall'aeroporto all'hotel. Il concierge e la reception mi hanno colpito per la loro passione nell'affrontare i problemi. Pizza e pasta sono deliziose, la colazione a buffet con tante scelte supera le mie aspettative.

Good location in Banten, everything are good only the room size a bit too small, even after upgraded, especially toilet.. But so far the service and breakfast are above par.

The room was spacious and i personally liked the washroom bcos of the rain shower. Water pressure was strong. The bed was comfy and kudos for variety of channels on the tv. The breakfast was so good i spent almost 2 hours enjoying the food while chatting with my sister. The main highlight for me was the freshly baked croissant and the traditional indonesian rice (i forgot the name but it has small chunks of meat in the rice). The customer service was also great, everyone was friendly and smiley. Overall i enjoyed my stay at santika ice bsd and would recommend it to other people :)

Questa struttura è pulita, ma ho una stanza che era rotta e il sigillo della finestra era già cattivo, così il rumore esterno era alto nella stanza; mi chiesi il cambio di stanza, ma era pieno, quindi dovevo portare con la stanza che era piuttosto calda. Ho dormito senza un cappello. Inoltre, se guidate una macchina, il parcheggio è stato progettato in modo estremamente stretto tra i pilastri di costruzione. Esso richiede abilità di manovrare la vostra auto per parcheggiare e evitare di spazzare la vostra auto contro i pilastri. Un altro problema è stato per molti ospiti che non indossavano maschere in pubblico, ma il personale non poteva fare nulla, probabilmente perché ci erano molti ospiti o il personale non si importava più.

I habe never expected such high level of friendliness and service fm Miss Raj. Very professional and accomodating. I had arrived earlier and she tried to get me a room for earlier checkom on her own accord. She even check to ensure the room, which had a different configuation to ensure it aligns to our wish. Truly remarkable.