Regno Unito: hotel con spa nella provincia di Warwickshire

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

È un edificio impressionante, quindi ho avuto alcune aspettative. La stanza era un po 'datato nella parte più recente. Non molte attrazioni come si può aspettare da questo tipo di hotel. La zona del bar è davvero bello guardare un favoloso giardino e così il ristorante. Su quella nota, il cibo era stato lasciato in superficie. Ho ordinato un pollo di curry verde tailandese. Ero ansioso di questo, ma quando è arrivato, era una delusione totale. Il pollo era probabilmente un resto da un altro pasto, molto secco. La salsa non era come la curry verde e il riso era microonde. Le cameriere erano molto carine e scusate e la tagliano via dalla mia fattura. Dicono di avere un cuoco di agenzia! Quindi è vergognoso !!

Great location and facilities. Breakfast is very good. The building is a little dated and floors and walls thin so you hear every footstep from above but apart from that it's a great place to stay.

Grande posizione, e bellissime aree ~ parcheggio è stato difficile da trovare.  La stanza era pulita e temperata, con un letto fisso, il tempo era molto caldo, e anche se c'era un fan nella stanza il calore era stimolante e così caldo!  La piscina all'interno era una buona dimensione, ma era così incredibilmente calda nell'edificio, era difficile respirare!! (Aprite le porte per lasciare un po' di ossigeno!) Il pasto era buono, come il colazione la mattina dopo.  Molto costoso per un soggiorno mediocre.  Bella stazione di servizio in tutto.

Il rapporto di prezzo è molto alto. L'hotel è stato recentemente rinnovato, le strutture sono di prima classe!