I very recommend for this hotel best of all, free parking, wide room and the breakfast is the best of what I have before, i would forget and will come back to stay again.
Great place, lots of different people. Very good shower amenities. The washing machine was a bit complicated. Otherwise it was a good location and very kind and welcoming staff.
The staff of hotel is great. They are kind and hospitable to help customers. We also enjoyed the hot spring a lot. We would like to visit here again in the near future.
The hotel is nestled in the mountains, and the morning views from our rooms were absolutely breathtaking. On a few mornings with light drizzle, a mist swirled around the mountains, making it feel like we were living among the clouds.
There was just one minor issue: the hotel initially wanted to charge 300 yen per person per day simply because it offers a public bath. As I’m not comfortable using such facilities, I didn’t visit the bath at all. However, at checkout, I was surprised to see an additional charge of over 1,000 yen for my family on the invoice. Although the amount was small, it didn’t seem fair to be charged for a facility we didn’t use. After I raised this concern, the front desk manager stepped in and kindly waived the fee.
Aside from this slight issue, my stay was wonderful and thoroughly enjoyable.
Location is THE best if you are planning to make Nagano your base and take the train to explore the other regions of the prefecture. It is literally connected to the train station on the 2nd floor. Plus there are great restaurants in Midori Shopping Centre which is part of Nagano train station.
I had a wonderful stay at this hotel. The room was clean and tidy, providing a comfortable environment. The shower was excellent, which was particularly important during the winter season. The staff at the check-in counter were extremely helpful and friendly. Although I didn't participate in skiing, I was impressed by the resort's wide range of activities that allowed guests to explore the area. Overall, it was a fantastic experience, and I would highly recommend this hotel to others.
È un vecchio hotel classico. La camera è grande, ma il letto è piccolo (<1m).
A volte è difficile trovare un personale che possa parlare fluentemente inglese.
La colazione è buona, ma il pranzo è troppo costoso.
È un hotel sci-in-ski-out per Cortina, quindi è conveniente se si soggiorna in hotel per tutto il giorno. Ma la condizione stradale può essere terribile in giorni di neve. Molte auto non possono raggiungere le tracce dell'hotel da strada principale anche dotate di pneumatici di neve.
Hotel eccellente. La posizione è magnifica, a soli 1 minuto dall'arresto dell'autobus alla stazione alpina Oguzawa n 2min alla stazione ferroviaria di Shinano-Omachi. Il supermercato è a pochi minuti a piedi mentre i pasti non sono lontani. Attenzione che i negozi chiusi presto nella città. La stanza è pulita. Ci è un bagno caldo sul pavimento. La colazione è buffet. Non male. Ci sono budget BnB vicino ma vale la pena di avere un buon soggiorno di notte in un bel hotel.
Decided to stay here as part of my Nakasendo hike. Nice, clean hotel. The dinner was amazing, and breakfast buffet is free for all guests. No private showers, but that's okay in Japan. It's quite a walk from the station however, about 10-15mins.
Molto buono
38 recensione
8.5/10
Prezzo da
3.226 PHP
per night
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SseeseaflyWe stayed in the hotel for one week. We like the hotel a lot.
- Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment.
- Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant.
- Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way.
However, we noticed poor management for laundry room and emergency cases.
- There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry.
- Nice onsen, but poor emergency handling. One day I heard voices from speaker for >15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me).
I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken.
Whole staff are nice, the hotel is poorly managed in some places.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and don’t see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once you’ve changed into your traditional yukata, it’s time to let the relaxation begin. The multi-course dinner will probably be one of the best meals you’ve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you won’t even need to open your suitcase while you’re there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you don’t need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. It’s a boutique hotel, so you don’t have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably won’t have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
MMeng SoonClean and spacious room, hotel nicely renovated. Breakfast spread not as great but food still delicious. Location wise, about 2-3min drive from outlet/train station, but shuttle buses are provided if you don’t drive.
JJuanmaotuanziL'hotel più soddisfatto di questa visita in Giappone sarà anche il mouse per trovare un buon hotel in futuro.L'intero servizio ha sia il modello internazionale di cinque stelle che le caratteristiche del servizio giapponese.L'intero senso è il secondo elegante.
L'intero hotel sembra un museo, con molte dipinte di mano nascoste, decorazioni di gioielli. Ogni volta che tornano alla stanza, staremo vicino per molto tempo.
La stanza è grande e le strutture sono nuove e complete.La colazione non è ricca, ma il servizio è soddisfacente.L'hotel sarà scelto di nuovo!
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
JJosh2025La stanza era grande: grande, pulito, moderno. Solo quello che ci serviva dopo pochi giorni di piccole camere d'albergo giapponesi. Ma ci sorprendevamo che non c'era acqua disponibile per gli ospiti dell'albergo. Penso che l'acqua non sia il posto giusto per risparmiare denaro come hotel.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
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